SUMMARY OF QUALIFICATIONS

-Extensive experience working with servers, primarily IBM, HP and Dell (Physical and VMWare)

-10+ years’ experience installing and maintaining mail servers - Exchange Server including migration to Office 365

-5+ years installing and maintaining security systems as Firewalls (Checkpoint, Juniper), IDS (Intrusion Detection System from Real Secure)

-Experience with of TCP/IP, VLAN, and VPN.

-Solid fundamental experience of TCP/IP, Internet Protocols, Firewalls, VPN, Network Security

-8+ years working with Cisco Products as Routers, Switches, Firewalls, Unified Communication Manager

-10+ years installing and maintaining operating systems such as Windows 2k3, 2008, 2012 and 2016

-Excellent working knowledge of Hardware infrastructure, Blade Chassis from IBM, HP

-Good knowledge of Middleware applications

-Strong Project Management and Solution Architecture skills

-Multilingual: English and Spanish

TECHNICAL SKILLS

Operating Systems: Windows 2008, 2012, 2016, LINUX, RHEL

Server: HP, DELL, IBM Servers, VMWare

Network Service: DHCP, DNS, WINS, SMTP, HTTP, SNMP, NETBIOS, Load Balancer

Technologies: Ethernet, Frame Relay, VLANs, VPN

PBX: Proficient with PBX as Nortel, Cisco, Avaya, LAN/WAN

WORK EXPERIENCE

November 2018 – Present

System Administrator II

Compucom

Maintain and support Exchange environment with different versions (2007, 2010)

oCreated and managed mailboxes, distribution lists and public folders

oProvided third level support to users

oDiagnosed and resolved Exchange problems

Perform systems maintenance, upgrades, capacity planning and administration

Develops documents and standardizes preventative maintenance routines to ensure system availability and performance standards on production systems

Investigates, troubleshoots and resolves incidents and problems within defined Service Level Agreements (SLAs), preparing RCA (Root Cause Analysis)

Communicates effectively with various entities, including CRMs, account managers, remote site personnel and client technical and non-technical resources

Supporting Windows Servers (2008, 2012 and 2016) including Active Directory and Group Policy

Support and managed of VMWare environment (5.1 and 6.0)

Maintenance and support of SQL Server environment

Manage and troubleshooting of Ansible DevOPs, deploying in windows environment

Experience with setup and configuration SCCM as monitoring and patching systems

July 2016 – October 2018

Solution Architect

Fujitsu Canada

Provide advanced technical architecture design and support and advice during proposal writing, solution design and implementation

Provide advanced technical architecture solution/design for business application and technology

Architectural activities: System Management, Voice Strategy (Voip, Unified Communications), Configuration and Discovery, Infrastructure Services, Active Directory, Microsoft Service Technologies, Collaboration systems (Exchange Server, Lync, BES), Citrix environment, backup, recovery and archiving, Azure and AWS.

Architectural guidance, review requirements, evaluated solutions, infrastructure design, application architecture, data architecture

Cloud architecture working with Azure, migrating customers to Microsoft Azure cloud, presenting proposal using the Azure portal configuration/costs

Application architecture and solutions designs for Channels application with Enterprise context

Experience with Active Directory Architecture

Documentation of technical proposals, estimates, proof of concepts.

April 2014 – June 2016

System Administrator

Fujitsu Canada

Maintained a production environment with various version of Exchange (2003, 2007, 2010) for various needs.

oTested various patches and hotfixes before production installs

oTested instructions before production implementation

oActivated and maintain users accounts, diagnosed and resolved Exchange problems and ensured email security.

oManaging Exchange in a large, on-premise, clustered enterprise environment

oParticipate in Exchange Migration (2003 to 2007, 2007 to O365)

Exchange/Office 365 support, maintenance and administration (account provisioning, migration from Exchange to Office 365, distribution group creation)

Migration of customer to the cloud environment (MS Azure, AWS)

Participate and design Disaster Recovery and capacity planning

Escalate and report system problems to management

Interfacing with technical, operational and business client areas to resolve application, security and network issues

Experience with setup and configuration of highly complex server-based environments, including hardware setup, operating system and infrastructure component configuration and application installation.

Applications installations and supporting in windows environment, keeping the systems running

Experience with setup and configuration of Chef application, ITCM and SCCM as monitoring and patching systems

Managed and supporting MS Azure Cloud

Support and administer Active Directory and Policy Groups (Windows 2003, 2008 and 2012 with Active Directory)

Configurations and automated repetitive tasks by using PowerShell

Support of VMWare 5.1 and 6.0 environment

Configuring and supporting RHEL (Red Hat Enterprise Linux) in a virtual environment

Support of Hyper-V and Citrix environment for different customers

Provides guidance and assists in the setup and configuration of highly complex server-based environments, including hardware setup, operating system and infrastructure component configuration and application installation.

Office 365 support and maintenance

Tape Backup monitoring and administration using Commvault

Maintenance and Troubleshooting of SQL Server (Cluster)

Working in projects follow ITIL standards

October 2012 – April 2014

System Support Analyst

BMO (Bank Of Montreal)

Established in 1817, BMO Financial Group serves more than 12 million personal, commercial, corporate and institutional customers in North America and internationally.

Experience with setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration and application installation.

Prepares required support documentation

Completes problem analysis and resolution.

Deploy and apply patches using SCCM

Monitor servers and devices with SCOM

Deploy server into Virtual environment working with VMWare

Managed, configured and supported Exchange Server 2007 /2010 and Lync Servers

Configure and maintenance on Windows 2003, Windows 2008 servers

Maintenance and troubleshooting of SAN (Netapp and Hitachi)

Support and administer Active Directory and Policy Groups (Windows 2003 and Windows 2008 with Active Directory), knowledge of power shell

Supporting Citrix Xenapp Servers

Supporting IIS and SharePoint Servers

Maintenance and Troubleshooting of SQL Server (Cluster)

Supporting of WebSphere application Server

Working with ticketing system from IBM (Remedy) to create change request and resolve incidents

Conduct ITIL process support

Projects

Design and implementation of GAMS (Global Asset Management System)

Upgrade of Powerpath

PRS (Problem Resolution System) Upgrade

BMA (Business Managed Application)

Branch Profile

PODR: Deployed new codes and support upgrade of application

November 2011 – September 2012

System Administrator

IBM – Loblaws

Build, configure and maintenance on Windows 2003 and 2008 installed on IBM, DELL and HP servers

Support and administer Active Directory and Policy Groups (Windows 2003 and Windows 2008 with Active Directory)

Installation and support of VMware ESXi 5

Deploy and apply patches using SCCM

Monitor servers and devices with SCOM

Managed, configured and supported BES (Blackberry Enterprise Server)

Manage, configure and support Exchange Server 2007 / 2010 and Lync

Manage and supporting CUCM (Cisco Unified Communication Manager)

Installing, configuring and update firmware on Blade Chassis systems from IBM and HP

Support and troubleshooting of F5 Load Balancer

Support, installing and troubleshooting of Citrix Xenapp Servers

Maintenance and Troubleshooting of SQL Server (Cluster) and Exchange (cluster)

Maintenance and troubleshooting of SAN (Netapp)

Tape Backup monitoring and administration using Netbackup from Symantec

Working with ticketing system from IBM to create change request and resolve incidents

Monitor servers and network infrastructure using solarwinds (Server and Application monitor, Network performance monitor)

August 2011 – October 2011

System Administrator

Digica Solutions

Digica Solutions is a growing IT Professional Services firm. Founded in 1990, Digica has evolved to become a strategic partner for many leading Canadian firms

Had the following responsibilities:

Installation, configuration and troubleshooting of VMware ESXi 4.1 / 5

Built, configure and maintenance on Windows 2003, Windows 2008 servers

Maintenance and troubleshooting of SAN (Netapp)

Installing, configuring and update firmware on Blade systems from HP (C7000 Chassis)

Managed, configured and supported BES (Blackberry Enterprise Server)

Installing and configuring new devices in CUCM (Cisco Unified Communication Manager)

Support and troubleshooting of F5 Load Balancer

Support, installing and troubleshooting of Citrix Xenapp Servers

Install, configure and maintain Cisco routers, switches and cisco firewalls (ASA)

Install, manage and troubleshooting on SQL Server, IIS/Apache web Servers, DNS servers

Manage, configure and support Exchange Server 2007 / 2010 and Lync

Deploy and apply patches using SCCM

Manage, configure and troubleshooting on Symantec NetBackup Exec and Antivirus Solutions.

Support end user in office applications (Office 2007 / 2010)

Projects:

Migration and upgrade (HW and SW) to the St. Joseph’s Hospital

Support and HW optimization to TACO Logistic

September 2008 – July 2011

System Network Administrator

Ensemble Travel Group, Toronto Ontario – Canada

Ensemble Travel Group is dedicated to creating extraordinary and unique consumer vacation experiences, whilst providing valuable business resources and maximized profit opportunities for its member agencies and business partners.

Had the following responsibilities:

Supporting IBM Blade Centre

Support and administer Active Directory and Policy Groups (Windows 2003 and Windows 2008 with Active Directory)

Provide technical support and administration for IBM System Storage Area Network (DS4300)

installation and configuration of VMWware Server

Troubleshooting and maintenance of Cisco routers and Firewall (creating new rules or policies for firewall)

Managed, configured and supported BES (Blackberry Enterprise Server)

Administer the Production Server for Sites Customers (Windows 2003 Terminal Server, SQL Server, IIS/Apache web Server)

Support and maintenance of Windows System Update Services (WSUS)

Maintenance of all Spyware/Spam/Virus filters for Domino Server and Gateway

Support and maintenance of corporate Anti-Virus System (Norton Suite)

Tape Backup monitoring and random testing cycles (Symantec Backup Exec 12)

Support by phone and remotely to users from Montreal, Vancouver and New York.

Administer, configuring and support to Exchange Server (2007), SQL Server

Support internal users (office 2007 / 2010)

Network access request to peripheral devices

2004 – 2007

Presales Engineer

Telmex Peru S.A., Lima, Peru (Former AT&T Latin America)

Responsible for the qualification and evaluation sales opportunities to support the of the sale force

Elaboration of Request for Proposal (Functional and technical)

Integration of different equipment from a security perspective, in coordination with Cisco Systems

Discovery and clear identification of requirements, including technical details.

Creating and delivering effective presentations

Development of sales tools for the sales team.

Explanation of technical capabilities and business benefits of the solution to the customer from engineering level to senior executives.

Projects:

Design of innovative technological solution for the mining company Barrick, which allowed for the integration of operations of Alto Chicama with the operative network of Barrick Mining and US$ 780,000 project

Design of the migration of the network of the Inter-American Bank of Finances

US $720,000 project

Design and implementation of the network of telephony for SUNAT

US $200,000.

2000 – 2003

Senior Network Administrator

Telecom Italian Mobile (TIM), Lima, Peru (Telecommunications Company)

Responsible for administration of a large farm of servers (Windows NT, 2k, 2k3, HP-UX)

Support and maintenance of Terminal Server and Citrix Metaframe

Installed, configured and administrated a set of Firewalls (Checkpoint, Juniper, Cisco PIX), SAN (Storage Area Networks) from Compaq and Security Products(IDS, Corporate Anti-Virus, Antispam, Web Content)

Installing and maintenance of SQL Servers. And IIS Servers

Managed corporate mail (Exchange Server 2000) with more than 800 users

Supporting internal customers by phone or remotely.

Installing and maintenance of HP Openview (NNM), and Whats Up Gold

Support and maintenance of Microsoft System Manager Server

1993 – 1999

Support Manager, Pre and Post Sales

Olivetti Peruana S.A., Lima, Peru

Supported customers on multiple platforms (Windows NT, Novell and UNIX)

Pre and post-sales support of Informatics equipment (Server, workstations)

Working with Olivetti, IBM, COMPAQ, ACER, DELL servers

Managed a 6 man technical team

Analyzed and designed system architecture and presented different trends and projects.

Installed, planned and developed Intranet for the Ministry of Health

Responsible for the administration of Windows and Exchange Server

EDUCATION

Electronic Engineer’s degree, Ricardo Palma University, Lima, Peru, 1993

COURSES

VCP5 (VMWare Certified Professional) – IBM Canada,

IBM BladeCenter Fundamentals – IBM Canada

Strategic Conceptual and solution Selling – Telmex Institute,

Citrix Server Administration – Cibertec Institute,

Microsoft Certified Systems Engineer (MCSE) – Cibertec, Lima,

UNIX SCO ACE – IBM Institute

AIX UNIX Administration – IBM Canada

HP-Open View Network Node Manager – Cibertec Institute

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