Data Analyst Sales

Servant Leader, passionate, strategist, customer-centric business development leader with experience evaluating user stories to develop, implement, and drive customer experience and process improvement. Collaborate with key stakeholders to understand new business requirements and enhancement request, achieving business objectives within defined timelines. Exceptional knowledge of technology, software and systems to include SAP, Tableau, Insightly, Freshdesk, Microsoft Excel and PowerPoint and Adobe Acrobat Professional. Bilingual, fluent in English and Spanish.

Work Experience

Head of Client Services

PayProp LLC Office in Miami, FL (Worked Remotely) July 2019 to September 2020

Privilege of leading a diverse team, directing and managing all activities within the Client Services call center as well as providing field sales support.

Built and lead Client Services team to deliver "second to none" customer service, delivering 15% to 20% volume growth on average each month, and ensuring sustainable customer satisfaction.

Member of the leadership team bringing creative solutions to prospective clients while building the business with current clients.

Mentor, develop, direct teams in finding opportunities and creative solutions to both external and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.

Contribute to clients’ business growth through collaborative partnerships to identify new opportunities.

Assist with designing, training, and implementing fresh marketing strategies, product knowledge, or training materials.

Project management for content-based projects, managing client expectations, and ensuring clients adhere to contracts, coaching/training client users on system software as needed.

Drove productivity and efficiency improvements within the Client Services Call Center to elevate client service excellence.

Led various initiatives for staff training and development, work allocation, performance management, process reengineering, best practices in customer management.

Senior Operational Data Analyst

TransUnion, Batch and API, Special Risk Group (SRG) Boca Raton, FL October 2018 to July 2019

Contributed to the bottom line by assisting in identifying revenue generating ideas for internal and external customers. Analyzing existing data and products that enables contribution in creating new products or enhancing current products and extending new customer value propositions.

Execute client on-boarding to TransUnion’s SRG Batch or API systems. Consulting with customer to understand their data batching need and create system processes for batching automation.

Cross or upsell batch or API products to new or existing clients to bring additional value to the customer and TransUnion ROI.

Conduct training to internal and external customers related to bathing, API, legal and company policy requirements.

Assist in coaching and mentoring junior analysts within the batch team; helping elevate the team and improve the customer experience.

Travel and visit with customers to understand their current environment, need, and bring feedback to appropriate strategic teams to enhance value proposition and increase ROI.

Improve and document internal processes and systems to create efficiency and reliability.

Senior Commercial Excellence

Bayer CropScience LP Research Triangle Park, NC March 2016 to May 2018

Leveraged quantitative and qualitative data and salesforce insights to drive a $90 million business towards successful strategies with channel partners and end-user customers. Supported Key Account Managers, Sales Force, Marketing, and Channel Partner to understand customers, assist in negotiations and provide analytics.

Launched successful strategies with 23 channel partners and 17K end-users for over a $100 million firm supplying professional Pest Management and Vector Control chemical products.

Created customer segmentation strategy to target top end-user customers which resulted in share of wallet growth by 10%, channel business by 7.5% YOY.

Led marketing campaign to encourage Top 300 end-user customer accounts to pull inventory from distribution, enabling distribution to sell through inventory which resulted in 3.5% growth in product sales.

Created and managed programs, offers, and competitive response transactional pricing to ensure pricing for premier products compared to competitor products, resulting in 2% growth than market.

Analyzed purchase, sales, inventory, and industry data to understand KPIs and make growth and risk mitigation recommendations to Professional Pest Management (PPM) leadership team of eight.

Guided cross-functional team of 23 to assess KPIs (YoY growth, indexing) and negotiate pricing, sales incentives, and year-end deliverables annually for each channel partner.

Awarded for exceeding annual expectations and contributing to a high return on investment (ROI).

Senior Marketing Data Analyst

Bayer CropScience LP Research Triangle Park, NC October 2013 to March 2016

Managed $1.6 million in sales of CropScience products to B2B customers. Collaborated with the Organization & Information Services (O&I) team closely, implementing the optimal integrated solution strategies related to data infrastructures, transmissions, and reporting with special consideration for all stakeholder interests.

Issued over $600 million in marketing program rebate payments per year, maintaining 100% data integrity and accuracy.

Implemented distributor marketing programs, directing over $100 million in rebate payouts, $300 million in Inventory Protection, $15 million in Risk Mitigation and $30 million in Price Protection.

Developed and enhanced audit documentation process by transitioning to digital fillable forms which improved method and quality of calculating programs to save approximately 10 man-hours/week.

Analyzed sales data (EDI and SAP systems) to identify anomalies such as incorrect unit of measure conversions affecting quantity and sales dollars sold, resulting in $1.5 million decrease of overpayment.

Developed training materials such as handbooks, reference cards, and pamphlets. Delivered training to 120 internal and external system users.

Regulatory Affairs Representative

Bayer CropScience, LP. Research Triangle Park, NC Augus2007 to October 2013

Responsible for state regulatory strategy, support, and service to Marketing, Sales, Product Development, and Customer Service with management of a $1.3M budget.

Negotiation of state registration in key states with approximately 155 product registrations that have resulted in sales of $1M over forecast.

Responsible for understanding and submission of Product Efficacy, Human Health and Environmental Risk Assessments, Product Chemistry and Toxicology data to regulatory government agencies.

Manage compliance to ensure prevention of potential fines while increasing brand equity and customer loyalty and stakeholder trust.

Responsible for ensuring knowledge of federal and state laws and regulations governing registration, use of and sales of Bayer’s pesticide products are current to avoid any fines or problems and to coordinate the registration of Bayer products by development of a good working relationships with state officials.

Management and problem resolution of Bayer’s state regulatory violations.

Saved the Company $300K with early registrations and $200K in organizational efficiencies.

Responsible for the audit of product labels for content accuracy, including grammar and spelling.

Manage and maintain all state databases including LN DB, SharePoint, Share Drives, and Kelly Registration System.

Electronic Commerce / Data System Specialist

Bayer Environmental Science Research Triangle Park, NC July 2003 to August 2007

Responsible for management of Bayer Crop Science’s order fulfillment website, Bayer Orders.com with an increase in web orders of 840% to $73.4M with development of system and marketing strategies to increase accuracy.

Management of customer master data, B2B orders and product pricing in SAP while successfully improving turnaround time and customer satisfaction with 95% of orders with minimal human interactions.

Responsible for report management for marketing and sales teams.

Key control person for Sarbanes-Oxley Act for Bayer master data and pricing to ensure SOX compliance.

Liaison between Regulatory and Customer Service to ensure accuracy in shipping of only registered products to prevent EPA and State fines due to regulatory non-compliance.

IT Specialist

American Computer Technologies Montvale, NJ February 1999 to July 2003

Responsible for providing desktop, network and software support in the tree-state area including technical expertise and maintenance of Microsoft Windows NT, 95, 98 and 2000 based systems.

Management of on-site network administration and computer systems inventory management.

Organized and conducted various company software and systems training.

Education

MBA Program – Jack Welch Management Institute

Strayer University, Morrisville, NC Expected Graduation 2021

Master’s in business administration

B.S. in Business Management and Administration

Strayer University, Morrisville, NC Graduated 2012

Business Administration, Management Concentration, Minor in Marketing, Graduated Magna Cum laude 3.8 GPA

A.A. in Business Administration

Strayer University, Morrisville, NC Graduated 2010

Business Administration, Graduated Magna Cum Laude 3.8 GPA

Diploma in Computer Technician and Networking

Dover Business College, Paramus NC Graduated 1999

Computer technology and Networking Specialist

Skills

Word, Excel, PowerPoint, Access, SAP, Lotus Notes, Outlook, Regulatory, Project Management, Communication, Business Processes, Management, Data Analyses, Customer Service - Customer Excellence, Sarbanes–Oxley Act (SOX) Audit & Compliance, Compliance Management, Help Desk and Support, Networking, Microsoft SharePoint, Expert MS Excel, Expert MS Word, Advance MS PowerPoint, Proficient MS Access, Moderate Salesforce, Moderate Insightly, Order Fulfillment, inventory Management, Business Management, Quick Learner with a Can-do-Attitude.

Military Service

Branch: U.S. Navy

Service Country: United States

Honorable Discharged in 1998

U.S. Veteran (Non-Protected)

Commendation Medal Recipient

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