KASSANDRA TURNER

**** ****** **** **., *************, GA

Cell: 770-***-**** Email: adgmd1@r.postjobfree.com

SUMMARY

Senior Human Resources Leader with more than 19 years of experience working in human resources, with an emphasis on benefits administration, strategic planning, and change management. Experience working in a fast paced, changing environment. Trusted leader to employees, managers, senior management and executives.

AREAS OF EXPERTISE

Manage Benefits Administration, Benefit Plan Design, HRIS System Implementation, 5500 Review and Filing, Project Management, Annual Enrollment, Wellness Programs, Data Analysis, Strategic Analysis of Benefit Plans, Retirement and Pension, Coach Leaders, Succession Planning, Train HR Staff, Mergers and Acquisition Analysis, People Manager, and Customer Service

EXPERIENCE

BENEFITS MANAGER, altium packaging

JANUARY 2019 – PRESENT

Manage benefit programs for over 2,500 employees and 4 unions across 65 locations including self-funded medical and dental programs (30M), benefit programs ($60M), qualified and non-qualified benefit plans (combined assets of ($165M)

Lead annual audits of qualified benefits programs including Non-Discrimination and ACP/ADP testing and filing of company 5500s

Process detailed analysis of 401k, ROTH, and Thrift plan enrollment data to ensure all are operating within compliance of ERISA guidelines and plan documents

Led project to implement the new medical pharmacy vendor with an estimated savings of approximately $1M in the first year through better discounts, increased efficiencies and improved medical management

Redefined the department’s strategic direction and continue to lead the redesign by streamlining better processes to run a more efficient and effective department and team

Manage the relationship between the company and vendors and serve as the escalation point for any complex service issues

Lead all facets of the annual benefits renewal process including plan design review, proposal analysis, cost modeling, development of communication tools and materials and education for the Field HR Team

Manage the Annual Enrollment process including system configuration, vendor interface setup, communication, and presentations

Manage the Workday HRIS System set up, data integrity, and reporting for all healthcare and life products

Lead team on providing excellent customer service and education to internal customers including employees and key business partners

Consult on and direct various other business initiatives such and Health and Financial Wellness, and Employee communications

Project lead and subject matter expert on Workday integrations for Benefits

Serve on Retirement Committee

Partner with Payroll Manager to establish more efficient audit processes, and earnings and deductions codes for a error free payroll

SR. MANAGER, US BENEFITS, Global Payments Inc.

MARCH 2017 – DECEMBER 2018

Managed daily administration and plans for 6,000 employees including Health and Welfare, Defined Contributions Plans, Pension, Leave Management and Workers Compensation

Managed annual benefits budget of over $50 million dollars

Increased employee preventive care enrollment by adjusting plan designs

Managed the Annual Enrollment process including system configuration, vendor interface setup, communication, and presentations

Lead transition to new Defined Contribution plan including 401k, ROTH, and Pension plans

Evaluated and continuously monitored employee benefit programs to ensure meaningful and competitive benefit packages

Effectively managed broker and vendor relationships

Served on Retirement Committee

Managed annual contract renewal and rate negotiation for health and benefit plans

Managed and lead a team of 3 including, Sr. Benefits Analyst, Benefits Analyst and Benefits Administrator

Collaborated with HR Leadership Team on benefits questions related to mergers and acquisitions

Managed cross functional relationships with Payroll, Shared Service Center, HRIS, Finance, Legal and other HR colleagues including Regional HR teams

Assured company compliance with provision of ERISA

Managed preparation of reports and applications required by law to be filed with federal and state agencies, including 5500, 8955, and Department of Labor audits

Managed Expat Benefit plan

HR BUSINESS PARTNER, global payments inc.

DECEMBER 2015 – MARCH 2017

Built and maintained strong relationships with managers throughout the organization to provide consultation, coaching and guidance on HR related matters

Administered various human resource plans and procedures for approximately 600 employees; assist in the development and implementation of HR policies and procedures

Developed and maintained a variety of reports and queries utilizing appropriate reporting tools

Handled employee relations matters by working with management team to ensure proper course of action was taken to ensure consistency throughout the assigned business unit

Responsible for sensitive employee relations issues including terminations, exit interviews, unemployment claims and hearings

Partnered with compensation team to perform market and job analysis, market pricing, salary structures, and job benchmarking. Participated in setting up survey structure

Partnered with HR leadership to conduct employee investigations

Participated in special projects such as HR related training initiatives and employee engagement initiatives, and HR research

Assisted managers in staff reduction decisions by performing analysis and RIF exercises

Managed Internship Program of 25 college students

SR. BENEFITS ANALYST/BENEFITS MANAGER, Global Payments Inc.

JANUARY 2012 – DECEMBER 2015

Managed the administration of all company benefits including medical, dental, vision, flexible spending account, group life insurance; disability and workers’ compensation; 401(k) and pension

Verified validity of coverage change request under Section 125 of IRS Code and plan documents

Designed, planned, implemented, and managed wellness program including wellness challenges, seminars, fitness classes, healthy cooking demos and other wellness initiatives

Liaison between Benefits and Payroll departments ensuing all files, reports and data are properly recorded, loaded, reconciled, and audited

Built and managed vendor and broker relationships

Managed and educated field Human Resources staff on benefits, procedures, and compliance issues

Oversaw daily administration and bi-weekly remittance of 401(k) plan contributions and loans

Managed annual audits of 401(k) and pension plans, non-discrimination testing and 5500 filing to ensure prompt and accurate compliance

Managed Employee Annual Benefit Enrollment and provided orientation to new employees

Partnered with Finance and Payroll on reviewing and reconciling of carrier monthly billings and employee deductions

Oversaw administration of all leave programs including FMLA, STD, LTD, and Parental Leave

Handled escalated benefit inquiries and complaints that are not resolved by onsite HR team in different locations

Ensured compliance with federal and state laws and regulations including but not limited to ERISA, ADA, COBRA, and FMLA

Optimized utilization of and ensured accuracy of the HRIS benefits system, develops corporate reports and queries as required

Participated in annual contract renewal and rate negotiation for health and benefit plans

Assisted with benefits integration activities due to mergers and acquisitions

Project lead on Workday integration for Benefits

BENEFITS ANALYST, Global Payments Inc.

AUGUST 2009 – JANUARY 2012

Managed benefit enrollment, COBRA enrollment, beneficiary changes, disability, accident and death claims, and rollovers

Managed Educational Assistance Program

Gathered employee data and oversaw the processing of monthly billings

Audited reports to ensure accuracy of employee data relating to benefits

Processed all benefit forms submitted by corporate and field employees; verified submission within time limits to ensure Section 125 compliance

Answered questions concerning QDRO’s, QMSCO’s, distributions, loans, and hardships

Oversaw maintenance of employee benefit files

Assisted Benefits Manager in implementing new benefit programs

Ran reports upon requests regarding benefits

COMP. AND BENEFITS ADMINISTRATOR, Global Payments Inc.

OCTOBER 2007 – AUGUST 2009

Evaluated and compared existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information

Made recommendations regarding appropriate job band and market rates for specific job

Assisted in the development of incentive program and the administration of performance review and merit program

Evaluated job worth using standard job evaluation techniques, determine bands and pay ranges

Maintained employee benefit files

SR. HR COORDINATOR, Hospira, INc.

FEBRUARY 2004 – JULY 2007

Processed promotions, terminations, relocations, new hires, and reorganizations

Handled formulation of internal offers, promotions and equity adjustments

Partnered with HR Manager and HR Generalists with Succession Planning, Equity Adjustments, Merit Budget Planning, Performance Assessment, Job Description and Stock Option payouts

Gathered an analyzed data from turnovers, compensation, and staffing updates

Participated in team building activities, special projects, training initiatives and employee engagement initiatives

Responsible for sensitive employee relations issues including unemployment claims and hearings

Assisted with the preparation of a 4-day HR training production to all new hiring managers

Arranged, scheduled, and conducted interviews and exit interviews

Coordinated and participated at career fairs

EDUCATION

BACHELOR of Science, HUMAN RESOURCES, DeVry University, Atlanta, GA

ASSOCIATE of Applied Science, Robert Morris University, Chicago, IL

SKILLS

Workday, ADP Enterprise, Dayforce, PeopleSoft, SAP, Microsoft Office Suites: Word, Excel, Outlook, PowerPoint, and Google Suite: Gmail, Google Drive, Calendar

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