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Customer Support Engineer

Location:
Bhopal, Madhya Pradesh, India
Salary:
25 in Hand
Posted:
October 03, 2020

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Resume:

SUMITSAINI

**, *********** *****, **** *********, Ram Nagar Colony, Indore,M.P

Contact: +91-623*******; E Mail:adgmb5@r.postjobfree.com

SERVER ADMINISTRATOR Quality- IT

Seeking challenging assignments across the Industry

OBJECTIVE

Seeking a position in the domain of network implementation, testing and technical support, this utilizes my technical expertise and provides a scope for personal and technical growth.

EDUCATIONAL

MCA - MASTER OF COMPUTER APPLICATION, 2012

Vinayaka Mission

BACHELOR OF BUSINESS ADMINISTRATION (Marketing), 2008

Barkatullah University, Bhopal

HIGHER SECONDARY CERTIFICATION, 2004

S.S.L. Jain H. Sec. School, Vidisha, M.P. Board

SENIOR SECONDARY CERTIFICATION, 2002

S.S.L. Jain H. Sec. School, Vidisha, M.P. Board

PROFESSIONAL EXPERIENCE

Working as Server Adminat Wipro InfoTech. From Feb 2020 to till, date.

Client: - TORRENT PHARMACEUTICAL LTD. PITHAMPUR, INDORE (M.P.)

Quality- IT Administration

IT Asset Management.

Monthly Password change of Lab instruments.

Time synchronization for Balances & instruments.

Restoration/ archival activity on Quality Lab systems.

Providing user support, Resolving user application issues.

Daily Backup activity by Micro Focus Data protector Manager Software

Troubleshooting of day-to-day IT related problems of Quality Lab systems.

QAMS document is maintained & coordination like CCP, CCT, CAPA and Deviations.

Preparation and maintenance of Daily backup logs/ reports for Quality Lab systems.

Implementation & following CSOP IT at our location & following Annexures & update timely.

Implementing & control data security control policies at the OS level on Quality Lab systems / PCs.

In case of any failure or issue, coordinate with Vendor to resolve the problem.

IT Administration in NONCDS software like UV-IR-TOC-TLC-Methrom- Partical Sizer –Karl Fischer Titrator.

Periodic review of user rights management & security policies of CDS & NONCDS software’s with internal auditors.

Performance of installation qualification (IQ) during a computer system verification activity of a quality lab system.

Coordinating with the vendor during the installation of new quality software to understand compliance levels.

IT Administrator in CDS software like Empower & Open Lab user ID Creation, Modification, deactivation & check

User rights management.

Core - IT Server Management

Managing all Servers of Torrent Pharma Installed at Pithampur plant.

•Creating users and Groups on Domain Controller. Management of Backup and Restoration on Backup Server.

•Implementing and Managing share permission on File Server.

•Creating and Managing Group Policy for Users and Computers.

•Administration of Storage Server HP MSA 2040, Micro Focus Data protector Manager.

•Experience to Planning, Designing and Implementing Industrial IT Infrastructure.

•Administration and Management of Domain Controller, File server, Anti-Virus Server, WSUS Server.

•Administration and Configuration of HP ProLiant D380 Gen 9,Esxi 6.7.0 Hosted on VM Server.

•Managing 300+ users & Lead the Team of 4 Engineer for providing Server& desktop Support & Monitoring

Daily operations &day-to-day call management with inventory management.

KNOWLEDGE OF Pharma CDS,Non-CDS System,GMP Guidelines and Documentations.

Knowledge on Pharma applications like Empower,Zone Reader,Shimadzu,Chromatography Data Systems, Laboratory Standalone systems etc.

Good knowledge on Test Plan, Validation Plan, Risk Assessment.

Knowledge of FDA guidelines (21 CFR Part 11), GAMP.

Provide the IT Admin support on Operating Systems (OS) of Computer Servers, Desktops, Laptops, Industrial PCs, and Hand Held Devices etc.

Aforeserve.ComLtd,INDORE from June2019 to Feb 2020

Support Head/ Team Leader

Main Work Area –Windows server 2008 and 2012 R2

Administration and Management of Domain Controller, File server, Anti-Virus Server.

Creating users and Groups on Domain Controller.

Creating and Managing Group Policy for Users and Computers.

Implementing and Managing share permission on File Server.

Installing and Troubleshooting Computer Hardware, Networks, Computer peripherals

(Biometric devices & camera) & assembling, optimizing and issue managing different computer and network systems.

Deftly handling software and hardware upgrades, Implementing and maintaining procedures for backup and recovery of network servers and configuration files of other network devices.

Creating IT and Security polices for organization from the corporate practices and policies and providing inputs/suggestion to senior management for implementing them.

Providing Internal Training on New tools implemented in the organization.

Conducting Trainings on best practices to be followed, to enhance the security of Data and IT Services to all the employees in the organization.

Maintaining good relationships with vendors of the corporate and working together with them for mutual benefits andenhancements

Testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing testdata.

Effectively monitoring functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance withspecifications.

Analyzing information to determine, recommend, and plan network layout, including type of computers and peripheral equipment modifications.

Scrutinizing user needs and recommending appropriate hardware, software for the system.

Work with BANKING DOMAIN SBI,PNB, CBI,UNION BANK, CORPORATION BANK, IOB,ANDHRA BANK, UNION BANK, RSPL, IFFCO, SBI LIFE …

Siddhi Vinayak Logistics (Custom),Mumbai June 2017 to May2019

IT/Operation Manager

Take care of all IT related & (CFS and shipping line coordination)

Branches: Mumbai, Surat, Pune, Kandla, Chennai, Calcutta, Delhi, Punjab & China

Zee Media Corporation Limited,Mumbai Jan 2017 to May2017

Assistant Manager, IT Broadcast

Handling 02 SD channels, ZEE 24 TAAS, Zee Business

Planet Cast Media Service Ltd, Essel Shyam Communication Ltd,Mumbai MAR 2015 to Jan2017

Broadcast IT- Engineer

Supporting and executing live and pre-recordedprogramming.

Maintaining documentation of daily activities. Directing a team on installation and debugging of broadcastsystems.

Prepare and timely deliver required status information andreports.

Off Com (Server & Client) Count (Promo, Commercial, GFX ) & create AsRun and logs with ADC–Client

MAM.C for Media Assist management, “Detail brief of clip after ingest like –On-Air Time, preview auto-qc & low- res”

Media.X “for manually QC and createsegment”

Air client, installation and troubleshooting Client Application for runplaylist

MUC (VizRt ) graphics,logo, PTK, GFX clientapplication

ADC Automation 1000 series,Leitch NX 4475 (NewsFlash)

Loop player for “random play clip in loop” in case ofdisaster.

Tikker for real time scroll update,logger composite for “recording off Air downlinkrecording”

logger IP based recording off Air recording by IP basedsource.

Proxy server, for low-res recording,Harmonic, Media Grid,MIP,VizrtEngine

Media Sequencer MSE,Harmonic, Systemmanager

Harris /imagine, Leitch,Multiviewer,AutoQc,Layer X for stilllogo’

VigGH for auto deploy gfx,SS alert for every activity like logo out, black, HDD space, CPUutilization

LTC-NTP time sync with SPG,BDL “prompter”

Lamhas Satellite Services Pvt Ltd, Mumbai JUN 2012 to Mar2015

Sr, Engineer (LiveU)

Managing Computer Hardware/Software and Network related issues for customers.

Call management and assignment to engineers.

Managing engineers team on projects.

Provide Training,Technical Support knowledge sharing which needs for team members for skill improvement.

Communicate clear instructions to team members

Manage the flow of day-to-day operations.

Managing supply management & ensuring delivery of devices to customers.

Implementation&setting up of IT Infrastructure.

Managing reports Documentation for AMC.

KEY ACHIEVEMENTS

successfully managed and led a team of 40+ members (Team Leader /Support Head)

Independent handle CPRI Bhopal, 150 User with 160 Desktop & Laptop

Migrate Successfully CBOP to HDFC,SBOI to SBI,

Merging Successfully OBC & PNB, UNION BANK & ANDHRA,

conduct live event with Actor Rajnikant G & Music composer Ilayaraja GFrom Chennai to Singapore

Cover ODI with Indian Cricket Team &Sachin,Dhoni Test match special (Mumbai,Kanpur, Vizag, cochin, Calcutta )

Cover marathon by BSE, Mumbai,Live Covering for Zee 24 Taas,Saam TV, Times Now

Successfully Migrate 3,500 Desktop from Win 7 to Win 10 (SBI-PNB–OBC) Indore,Ratlam, Ujjain Region

Trained non IT employees for smooth operation and create SOP in Banking & Pharma domain .

CERTIFICATIONS

ADCA Deepak computer, Vidisha “2001”

Diploma in Mobile Repairing “Samrat Ashok Technical Institute”polytechnic, Vidisha “2004”

“ E-Level “Post Diploma in Computer Hardware Engineering 76 % “2005”CEDIT/DOEACC (MCIT Dept of IT Govt of India)

Wipro Competency Certificate Desktop & Laptop Certificate

CCNA Cisco ID csco11206367 “2007”

Microsoft Certified IT Professional 2K8 (MCITP) 2010

Wipro Competency Certificate Dell Desktop Certificate “2008” “ Hardware ”RAID “Linux LVM-RAID” ON

Dell Desktop Certified

RHCE Certified ID 805************ “2009” RHCE

MCP Certified “ID 6117992” “2008” MCP

TRAINING UNDERGONE

Sun Solaris 10

Esx-Esxi Server Training

Amar Raja Battery Software 5 days training in Ahmedabad

Under went 45 Days training on MCP PC LAB,Bhopal

Under went 45 Days training on CCNA AnyLan,Indore

Under went 60 Days training on RHCE-5 AnyLan,Indore

Under went 30 Days training on CCNP, JetKing, Indore

Under went 90 Days training on MCTIP, JetKing, Indore

COMPUTER PROFICIENCY

Operating System:

MS Windows NT 4.0, MS Windows Server 2000/2003/2008,2012/2016 Redhat Linux -4-5, SUN Solaris 10, Windows 7/8/10

Servers App:

Proxy, Samba, Http,mail server “Squirrel” NIS, NTP,

Software:

Sabre Interact, Sabre View 32. Airlines Solution, Finacle, seclore

OTHER DETAILS

DateofBirth : 19th March1985

Hobbies : Reading NewsPaper

Father’sName : ShriA.K.Saini

MaritalStatus :Married

Passport :YES

Languages : Hindi, English,Marathi

NativePalace : Vidisha (M.P.)464001



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