OLUWABUNMI ADENIGBA

Address: Bama Villa, Abule-Ijesha, Yaba, Lagos State.

Telephone: +234********** Email: adgm8d@r.postjobfree.com

CAREER OBJECTIVE

With several years of experience in customer facing roles for leading Nigerian banking organization; I have built the ability to provide an outstanding service within any environment and ensure that I represent in a professional & approachable manner. Keen to secure a responsible position in a dynamic organization where I can fully utilize my training and skills, while making a significant contribution to the success of my employer.

EDUCATION BACKGROUND

University of Southampton, United Kingdom 2014 – 2015

M.Sc. International Management

Babcock University, Ilishan-Remo, Ogun State 2009 – 2013

B.Sc. Economics

WORK EXPERIENCE

Access Bank PLC, Lagos Island, Lagos State

Branch Service Manager June 2016 – Till Date

Carry out routine and adhoc training of customer care agents at branch on service, branch operation, fraud and anti-money laundering to ensure employees are well equipped for customer interactions and compliance with rules and regulations.

Ensuring employees perform daily duties are carried out in line with the Bank’s Service Level Agreement (SLA) and standards.

Monitoring of business operation through weekly and monthly reporting based on Agreed Key Performance Indicators (KPI) as agreed with management

Participated to building proficiency of banking principles and sales techniques by attending internal training, external training & completion of continuing education.

Supervising and empowering customer care officers to ensure optimal turnaround time of customer request and complain.

Take up the leadership role in events where the Branch Manager is absent and ensuring that there is no breach in the quality of service rendered to customers.

Developing unique service procedures and standards in order to improve customer service experience.

Ensuring customers issues and problems are resolved promptly and timely.

Rendering of accurate reports for management use.

Optimal use of branch’s allocated budget and proper utilization of assets.

MEMBERSHIPS

Chartered Institute of Bankers of Nigeria

Member

PERSONAL SKILLS AND COMPETENCES

Conflict management

People management

Effective Communication

Multi-tasker

Team Oriented

Dependability

Leadership

Contact this candidate