Vincent Alderete

Lubbock, TX *****

adgm1r@r.postjobfree.com

682-***-****

Authorized to work in the US for any employer

Work Experience

Recruiter

VXI Global Solutions - Lubbock, TX

March 2020 to Present

Answering direct lines of business, transferring calls to appropriate department, Recruiter 1. Handling high call volume, appointment setting, staffing, hiring professional candidates suitable for career guidelines. Front desk and assisting operation and human resources for hiring process. Final decision for hire and onboarding. Working in a professional environment using Excel and spreadsheet Avaya. Filing final report for end of day. Administrations and front and back office support. Data entry Customer Service Advocate

Blue Cross Blue Shield of IL, MT, NM, OK & TX - Abilene, TX November 2019 to February 2020

Insurance benefits explanation and review medical coding, verification of accounts assisting providers with member account information. Follow up on pre authorization and predetermination. Federal employee program advocate, high call volume call center role, Home Health Aid

Self employed - Converse, TX

October 2008 to July 2019

Responsibilities

Checking vitals, security check, round to round supervision. Keep patient hygienic and presentable. Showering or bathing. Preparing meals or feeding. Activities coordinator. Paying bills and cash handling large sums.

Accomplishments

Bonuses and incentives

Skills Used

Nurse aid, Bed side manner, customer services, security Customer Care Representative

CVS Caremark - San Antonio, TX

September 2018 to May 2019

Provide coverage and benefit information and break down of plan design, check copay on medications, refer to in network pharmacies, troubleshooting accounts, website troubleshooting, view financial aspects of account. Take payments. Outbound calling to medical or doctor. Desktop Support Sales/ Customer Service Representative

Spectrum Charter Communications - Universal City, TX October 2017 to May 2018

Troubleshoot accounts, Process payments, make updates if available, secure accounts with verification. Sales of services and updates of technology Bookkeeper

Texstar Bank - Universal City, TX

September 2017 to October 2017

Bookkeeping, Fraud investigation and security of accounts procedures, Receptionist, Mailing, Back office filing

US Bank Representative

Alorica - Universal City, TX

January 2015 to March 2017

Responsibilities

Bank Card services, Desktop technical support, HR resourcing, provide self help tools and fraud prevention

Accomplishments

Subject Matter Expert, Supervisor position

Skills Used

Telecommunications, wmp 72 educating follow employees on programs with knowledge basis Front Desk Clerk

La Quinta - San Antonio, TX

June 2012 to January 2015

Responsibilities

Front desk receptionist, cash handling and drawer maintenance, clean lobby clean, customer service, take inbound reservations and make outbound calls, security Accomplishments

Employee of the year 2013, also ranked high in trip advisor, made very loyal guests and returns. Skills Used

Clerical skills, computer program management, elite customer service, security and protection of guests and property. Maintain property fix and troubleshoot facility Lawn Care Specialist

Finest Care - San Antonio, TX

November 2003 to August 2011

Soil revitalization, making bids and estimates, small construction projects and reconstruction of property. Rock beds, water sprinkler systems check, pool maintenance, Mowing and edges with tree trimming. Property maintenance. Trash pick up and disposal Tile Installer

Finest Tile Installation - San Antonio, TX

August 2005 to August 2010

Responsibilities

Made bids and estimates, Build floor plans and layout, resurfacing and borders. Installation. Accomplishments

Great reviews

Skills Used

Great customer service skills and personal hands on care. Perfectionist and can do attitude Security Officer

Gary Job Corps - San Marcos, TX

August 2003 to June 2004

Responsibilities

Report logs and sign sheets for building staff, secure and surveillance, patrol grounds. PT and defensive tactical training. Oc certified

Accomplishments

Higher rank, Security Certification Lv2

Skills Used

Dedication, Professionalism, Honorable acts, Learning hands on, great customer service Education

Lv.2 in law enforcement

Gary Job Corps - San Marcos, TX

2013 to 2014

High school diploma in General Studies

Gary Career Center - San Marcos, TX

June 2003 to August 2004

High school or equivalent in General studies

James Madison High School - San Antonio, TX

August 1999 to June 2003

Skills

• Microsoft Windows, Spreadsheets, Excel, Clerical Office work, Quality and Production Evaluations (10+ years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Call Center (5 years)

• CSR (10+ years)

• Customer Support

• HR Sourcing (4 years)

• Marketing Communications (4 years)

• Human Resources (4 years)

• Desktop Support (4 years)

• Supervisor (3 years)

• Sales Experience (10+ years)

• Maintenance (8 years)

• Team Leader (5 years)

• Communications (10+ years)

• QuickBooks (4 years)

• Talent Acquisition (2 years)

• Tile Laying

• Telecommunication

• Landscape Maintenance

• Lawn Care

• Recruiting (3 years)

• Administrative Experience (3 years)

• Remote Access Software (2 years)

• Business Development (3 years)

• Retail Sales (10+ years)

• Data Entry (6 years)

Awards

Employee of the Year 2014

October 2014

Front of the house #640

Mental Health and Wellness

April 2004

Mental health and wellness awareness

Certifications and Licenses

Telecommunications Specialist

May 2016 to Present

Telecommunication Certified 640 hours of service.

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