Secretary Receptionist

Shiela M. Miranda

Airport Road, Abu Dhabi, UAE

Mobile # +971-**-*******

Email: adglzg@r.postjobfree.com

Career Objective:

To join a company or institution that offers me a stable and positive atmosphere and inspire me to enhance therefore to innovate the work culture for the betterment of all parties concerned. Work Experience:

Secretary/ Receptionist / Parts Advisor / Visual Merchandiser Porsche Center Abu Dhabi (Ali & Sons LLC. Company) May 2013 to February 2020

Performing clerical and administrative duties.

Greeted customers and direct guests by maintaining the office directories.

Prepared orders, stock control and management

Maximized the sales and customers’ interest in the brand’s merchandise and parts by focused on creating specialized displays to promote specific products and offers.

Outpaced the best use of stores’ space and layout in a bit to reach out to new and existing customers.

Produced internal and events displays based on specific themes and promotional trends. Customer Advisor/ Workshop Admin./ Personal Assistant to the Chairman Audi Motorcars Inc. (PGA Cars Inc.)

June 2005 to April 2013

Supervised clients for service at the reception.

Centralized the Service Reception appointment system and Road Assistance.

Improved the sales on merchandise, accessories and parts for the brand.

Outlined customer and vehicle information in the system.

Supported Executive Director for administrative tasks. Secretary / Personal Assistant to the Managing Director Quest Executive Search Consultants Inc.

September 2004 to Feb 2005

Operated clerical and administrative duties and reported directly to the Managing Director. Receptionist/ Telephone Operator/ Administrative Assistant staff PGA Sompo Japan Insurance Inc.

July 2000 to September 2004

Operated a switchboard to route incoming calls and place outgoing calls.

Monitoring incoming and outgoing documents for proper dispatch.

Supported Executive Director for administrative tasks. Media Planner Assistant

Philippine Long Distance Telephone Company

June 1998 to March 1999

Gathered the Television, Radio, and Print Monitoring Reports.

Partnered with the advertising agencies in preparing ad materials (for television, radio or print).

Operated with media planning and internal marketing activities. Educational Background

College: Colegio de San Juan de Letran

Bachelor of Arts in Communication Arts

Skills:

Customer Service

Verbal and Written Communication

Friendly, Adaptable and Patience

Accuracy and Attention to Detail

Interpersonal Skills

Telephone and switchboard Skills

Microsoft Office Skills

Handle Pressure

Supply Management

SAP software user

Visual Merchandizing

Seminars Attended:

Porsche Driver’s Selection Conference August 2016

Facing Customer August 2014

Service Advisor Training I –III June 2009

Refreshen Product Knowledge May 2009

Audi Service Core Process August 2008

Service Mileage (Guthrie Jensen) January 2006

Telephone Excellence August 2004

References:

Will be furnished upon request.

Shiela M. Miranda

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