V.CHANDAN BABU

No. **/*, Kutty Thambiran Street,

Perambaur Barracks Road,

Chennai - 600012

Mobile: +91-994*******

E-Mail: adglu5@r.postjobfree.com

Career Objective

Seeking a challenging environment, which provides opportunities for continuous growth and development and to establish myself as an asset for my employer? To obtain a management position, that will improve and challenge my current abilities and expand the horizons of my knowledge.

Experience Synopsis

Holding 16 years of Hard core experience in all aspects of Hotel operations in the star category hotels in Chennai. Strong Guest relation and analytical skills underscored by a positive approach. Working predominantly in the Front Office department. Performance driven individual skilled in empowering team members to perform in multi-cultural environment. Professional Experience

Current Employer: Heritage Madurai.

Period : 10th

Dec 2018 till Feb 2020.

Position: Front Office Manager

Supervises all front office personnel and Revenue Generation to ensure proper completion of all front office duties.

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

Managing the hotel rate and inventory in Online Travel Agents/Booking Engines manually and through Channel Manager.

Participate in RFP/Consortia bids though platform such as Lanyon portal and having the Approved Bid loaded in the hotel software.

Conduct weekly rate/sell strategy (yield) meetings with General Manager and with Business Development Manager,

Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in our community

Develop and utilize management models to monitor productivity and quality of staff performance

Work with market teams to develop weekly/monthly forecasts and budget tracking. Provide reports to market teams daily on budget and forecast trends

Develop and manage the budget for the staff and activities that are directly managed.

Prepare monthly reports and budget for front office department.

Maximize room revenue and occupancy by reviewing status daily.

Analyze rate variance, monitor credit report and maintain close observation of daily house count.

Prepare revenue and occupancy forecasting.

Prepare performance reports related to front office.

Monitor high balance guest and take appropriate action

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered with the staff.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest managers and other employees

Employer: The Raintree Annasalai.

Period : Nov 2016 till June 2018.

Position: Duty Manager

Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Promotes and maintains good public relations, Motivates and maintains good staff relations.

Responsible for front office operation during the absence of Front Office Manager.

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

Handling feedbacks and complaints of all outlets in the hotel.

Maintains all audit records pertaining to front office department.

Conducting audits on standards of operating procedures.

Maintaining regular contacts with corporate guests and building strong relationship and invite new clients for property show around.

Coordinating with other departments to ensure customer needs is attended.

Supervising and guiding team members.

Handling Guest Complaints.

Pre Blocking of rooms according to specific guests’ request.

Conducting briefing for the relieving staff regarding outstanding matters requiring further attention

Updating the team on the Tariff rates.

Coordinating with other departments to ensure Guest needs is attended.

Handled VIP’s

Employer : The Raintree, St.Mary’s Road– The Rain tree hotel Chennai is the first five star Ecotel hotel in South India, which is committed in enhancing the guest experience a new standard of environment responsibility First Ecotel 5 star property in South India.

Period : Jan 2011 till October 2016.

Position: Reservation Manager

Job Description:

Assist the Director of Sales & Finance Manager in strategic planning and overall business goals relating to the Revenue achievement.

Head the Rooms Reservations Department to ensure that the Hotel maximizes the Rooms Revenue.

Managing the hotel rate and inventory in Online Travel Agents/Booking Engines manually and through Channel Manager.

Participate in RFP/Consortia bids though platform such as Lanyon portal and having the Approved Bid loaded in the hotel software.

To be a part of the team and carry the team including monitoring productivity.

Managing room inventories to ensure that the hotel maximizes the opportunities to provide lodging for the guests.

Employer :Radisson Hotel GRT Chennai – The Radisson Hotel GRT Chennai is five star hotel group of Carlson Worldwide Hotels.

Period : Nov 2009 till Dec 2010.

Position :Reservation Executive

Job Description:

Handling phone reservations, Facsimile and E-mail reservation accordingly for Radisson Hotel Chennai and Radisson Resort Templebay-Mammallapuram.

Fully Aware of the Booking situations at all times, and supervise the Reservation in order to maximize the Hotel Sales with the highest possible Average Room Rate.

Handling the group Arrival through the Tour Operators/Travel Agents.

Keeping a good relation with all the travel agents and their to ensure the mutual cooperation and the smoothness of the work

Attending coordination meetings for group events and section heads meeting.

Pre Blocking of rooms according to specific guests’ request.

Coordinating with other departments to ensure customer needs is attended.

Supervising and guiding team members.

Handling Guest Complaints.

Keeping in constant touch with the Corporate Clients and with the guest to ensure good customer relationship.

Pre Blocking of rooms according to specific guests’ request.

Conducting briefing for the relieving staff regarding outstanding matters requiring further attention

Updating the team on the Tariff rates.

Coordinating with other departments to ensure Guest needs is attended.

Handled VIP’s

Taking care of staff needs.

Employer :The RAIN TREE hotel – The Rain tree hotel Chennai is the first five star Ecotel hotel in South India, which is committed in enhancing the guest experience a new standard of environment responsibility First Ecotel 5 star property in South India

Period : Feb 2007 till Oct 2009.

Position :Reservation Supervisor

Job Description:

Handling phone reservations, Facsimile and E-mail reservation accordingly.

Handling the group Arrival through the Tour Operators/Travel Agents.

Preparing all statistics and reservations reports accordingly

Coordinating with other departments to ensure customer needs is attended.

Supervising and guiding team members.

Handling Guest Complaints.

Keeping in constant touch with the Corporate Clients and with the guest to ensure good customer relationship.

Conducting briefing for the relieving staff regarding outstanding matters requiring further attention

Updating the team on the Tariff rates.

Coordinating with other departments to ensure Guest needs is attended.

Taking care of staff needs. .

Reducing waste materials and supplies by adhering to the company’s guidelines on reducing, re-using and re-cycling.

Conserving water & energy by adhering to the environmental energy conservation.

Employer : Hotel SAVERA – 4 Star Properties

Period : May 2004 till Dec 2006.

Position : Front Office and Reservation Executive

Job Description:

Building up good rapport with the Corporate Clients and with the guest to ensure good customer relationship.

Building up good relation with all the travel agents, to ensure the mutual cooperation and the smoothness of the work.

Coordinating with various other departments for effective functioning of the operations.

Coordinating with other departments to ensure Guest needs is attended.

Pre Blocking of rooms according to specific guests’ request. Educational Qualification

Completed Bachelor of Arts (Economics) from Presidency College in the year 1998 -2001.

Completed HSC from Ramakrishna Matriculation Higher Sec School in the year 1996-1998

Personal Traits

Good communication and interpersonal skills.

Strong Analysis & Problem solving abilities.

Presentable and Negotiable skills.

Good people management skills.

A positive & impressive body language.

Self-motivator, Focused, Effective co-ordination with the team members.

Dedicated to exceptional Guest Service able to cultivate positive rapport and develop relationships by offering beyond expectation Technical Proficiency

OS, WIN-XP, WIN-NT, FIDELIO, PROTEL & OPERA.

Effective working knowledge in Property Management System (IDS) in Hotel Operations.

Effective working knowledge in Ms-Office, Ms-Dos, C, C++, Power Point & Page Maker.

Hobbies

Reading Books

Listening to music

Effective participation in sports activities

Personal Details

Nationality :Indian

Religion: Hindu

Sex :Male

Date Of Birth :01st May 1979

Marital Status :Married

Linguistics :English, Telugu, Tamil and Kannada.

Declaration

I hereby declare that the details furnished above are true to my knowledge & belief. Date:

Place: V. Chandan Babu

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