Customer support

LILY J EVANS

*** **** ** *** ** 917-***-****

Brooklyn, NY 11237 **********@*****.***

CAREER PROFILE

With nearly 8 years in customer service honing my work ethic simultaneously while paying my way through school, my experience across various businesses has often ranked amongst the top performers in revenue and customer satisfaction. Valuing the importance of procedures and remaining patient while contributing to teamwork, my abilities to engage and analyze various tasks, has routinely allowed me to enhance the operations of a business while being helpful to others. EDUCATION

Bachelor of Science in Economic Analysis (3.77 GPA) John Jay College Minor in Computer Science (3.28 GPA) New York, NY

Minor in Accounting (3.22 GPA) UNDERGRAD May 2019

• Graduated with Honors in Economics, Dean’s List last 3 semesters WORK HISTORY

MANAGER/BARTENDER/SERVER, Hospitality Industry Manhattan NY Sep 2011 – Nov 2019

• Bartender – Stag’s Head: delivered accurate drinks in timely engaging manor Summer/Fall 2019 Created many new regulars for the previously slow lunch time and weekend hours by absorbing what customers actually said and how they behaved in order to cater my service

• Manager – Mudville 9: oversaw training and scheduling of employees 2018 Naturally eager to get involved, my organizational abilities and usefulness in the office in addition to the restaurant led me to eventually be promoted to manager

• Bartender –Bierhuas NYC: relied on to execute weekly tap cleaning policies 2016 – 2017 Proved a valuable employee when amongst few employees who took on both roles that required much more mental and physical knowledge

• Server – Stout NYC: teamwork in high volume and high stress environment 2011 – 2013 Established myself as reliable and motivated by becoming the go-to employee for any shift as well as being a source of knowledge to new employees

SQUAD LEADER/INTERN, Swiss Post Solutions Inc. Manhattan NY Mar 2014 – Jun 2014

• Appointed Team Leader overseeing squad of 8 interns: accounted for daily attendances; verified compliance with weekly payroll sheets; maintained communication with upper management

• Receptionist to clients Credit Suisse and BNP Paribas: checked in/out guests; screened and transferred phone calls, scheduled access to conference rooms, ensured correct mail deliveries

• Assisted HR and Payroll: filed in new employees and interns while removing old; updated map and list of company clients and interns; corrected ADP time entries through email and phone BRANCH MANAGER, Collegiate Entrepreneurs Inc. Maine Sep 2010 – Jul 2011

• Consistently ranked amongst the top 5 performers across all New England

• Solely generated all commercial and residential leads, providing full estimates, booking exceeded

$60k in just two months as a result of dedicated planning, cold-calling and strategic marketing

• Directly managed the interviewing and hiring process of all employees, supervising the resulting 15 staff members and carried out duties such as:

o Budgeting for labor costs, inventory costs, operating costs, overhead costs o Managed employee shifts, processed payroll, ensured employee job certifications and training standards were completed

o Weekly conference calls along with a trip, with supervisor to track business goals, reflect on progress, plan out production, and to share and receive feedback from fellow Branch Managers

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