French Customer Service

CURRICULUM VITAE

Idriss Ducer Mbessi Tchagna

Born July 04, 1986 at Cameroon

Status : Temporary Visa, 13A

Phone : 097-****-****

MANDALUYONG-PHILIPPINES

adgloe@r.postjobfree.com

CAREER OBJECTIVE

To be associated with a progressive organization where my knowledges and skills will help effectively company’s business to exceed clients expectations. Also where i can improve my skills and grow my career all the time according to the Global Market. PERSONAL SKILLS

• Strong French communication skills

• Excellent Customer Service & B2B Support.

• Good team player (willing & open to collaborate with others with different cultures)

• Good interpersonal & organizational skills

• Passionate about Customer Service

• Self-motived with ability to learn fast and adapt quickly in team environment

• Respectful, honest, empathize and very particular about self discipline, positive work attitude and good record of attendance & punctuality with high attention to details

• Basic knowledge of computer usage and internet navigation

• Handle multi tasks and ability to work both independently as well as in a team environment with flexible shift

• Familiar with admin tools and applications

• Knowledgeable of MS Excel (Pivot, Vlookup, etc…)

• Analytical & Management skills

• Manage and update customer profile

• Process orders and resolve payment, refund & billing issues 1

ACADEMIC TRAINING

2009 – 2012 : Bachelor’s Degree in Logistic and Transport at IUG University Douala, Cameroon.

2008 - 2009 : High School Diploma at Saint Michel College Douala, Cameroon. PROFESSIONAL TRAINING

2020 : VA, SEO Training, at Orange hub Philippines 2017-2019 : Nippon Academy in Tokyo, Japan

2014 : Health & Safety Management at Executive Business & Professional College in Accra,Ghana

PROFESSIONAL EXPERIENCES

Apr- Aug 2020 : Freelancer : E-Learning, Senior & Pro Insurance 2018-2019 : Part-time Job Assistant Customer Care at Royal Hotel in Tokyo, Japan 2015-2017 : French Customer Service at Global Computers in Cameroon LANGUAGES : French, English & Japanese

HOBBIES : Reading, Internet & Sports.

2

Contact this candidate