Employee Relations Manager
Resume:
adglmj@r.postjobfree.com
linkedin.com/in/monique-l-29a82719b/
Los Angeles, CA
MONIQUE LE
STAFF TRAINING & DEVELOPMENT EMPLOYEE RELATIONS HR POLICIES & Dynamic professional with an extensive track record positioning organization for growth and profitability through optimization of return on human capital and continuously re-aligning departmental and individual performance to organizational strategic goals and objectives. Extensive background in HR generalist affairs, including staff training and development, employee relations, HR policies development, and compliance. An empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Bilingual in English and Vietnamese. PROFESSIONAL EXPERIENCE
THE BOILING CRAB (San Jose, CA)
Manager 2017 – 2020
Shift Leader 2013 – 2017
Effectively managed corporately owned stores within the policies and guidelines of the company, ensuring 100% customer satisfaction, clean facilities, safety, and quality always. Spearheaded initiatives to control profit & loss, by following cash control, inventory control, and managing labor, and reviewing financial reports. Managed employee data including private files and records containing sensitive and confidential information. Leveraged expertise in administering all HR related duties at the administrative level.
• Developed a complex calendar of training appointments and staff rotations for team members, as well as staff schedules to facilitate maximum workplace productivity while maintaining overall flexibility and discipline through performance appraisals and warnings.
• Recognized for record-breaking achievements, including consistently exceeding monthly sales goals by at least 18-25%. Contributed to the realization of $5.5M in revenue sales—an increase from the prior years by 15%."
• Played an integral role in developing and implementing programs and strategies in support of maximizing human capital and achieving performance goals, thus reducing the turnover.
• Revamped and revitalized the company's onboarding program, which resulted in superior candidates' experience.
• Leveraged expertise in administering all human resources related duties at the administrative level.
• Customer Service Management
• Store Management
• HR Policies & Procedures
• Staff Training and Development
• Employee Relations
• Performance Evaluation
• Recruitment & Retention
• Policies and Procedures
• Microsoft Office Suite
EDUCATION
San Jose State University – Bachelor of Arts in Communication Studies, 2017
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