Executive Assistant Manager
Resume:
ANALYN J. MARANCA
P E RSONAL
PROFILE
K E Y S K I L L S
CONTACT
EDUCATION
Bachelor of Science in Hotel and
Restaurant Management
SESSION 1997 - 2000
La Consolacion College, Manila,
Philippines.
Doha, Qatar
***.*******@*******.***
Hotel and Restaurant Management La
Consolacion College, Manila,
Philippines.
• High Level of Customer Service.
• Good Communication Skills.
• High Levels of Cultural Awareness.
• Have the Ability to Multitask.
• Collection and Entry, Tracking & Reporting.
• Office Ordering and Management of Supplies.
• Resourceful/Expense Control.
• Scheduling, Spreadsheets.
• Team Building, Leadership & Support.
• Letter Preparation, Forms, Memo’s, Calendars,
• Newsletters
• Phone, Email, Face to Face, Written & Verbal
Communications .
• Customer Complaints & Resolutions.
• Work Well in a Team
• Keen interest in housekeeping.
Membership in Professional
Associations
South African Butlers Academy Doha Qatar
( February 2018)
Lancaster Hotel, Manila (June 15, 2011)
Campus Holiday Inn Manila, Philippines
Global Tourism - New Word Hotel, Makati
City (September 12, 1994)
S P E C I A L I S T I N H O S P I T A L I T Y M A N A G E M E N T E M P L OYMENT
R E C O R D
R E S P O N S I B I L I T I E S
P E R F O R M E D
WORK
E X P E R I E N C E Responsibilities:
La Verna Villas & Residences
Muraihk North Doha, Qatar
July 27, 2018 – to Present
Admin./Housekeeping Supervisor
Elegancia Hospitality & Facility Management Services COMPUTER PROFICIENCY
• Good knowledge of MS Office Word Excel,
PowerPoint, Emails. Troubleshooting . Hardware
and Networking.
• Internet.
• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
• Open, sort and distribute incoming correspondence
• Perform data entry and scan documents
• Assist in resolving any administrative problems
• Answer calls from clients regarding their inquiries/Bookings/Maintenance issues
• Prepare and modify documents including correspondence, reports, drafts, clients checklist and emails
• Maintain office supplies for department
• Daily time staff records
• Preparing Purchase request, workorders & store receipt voucher E M P L OYMENT
R E C O R D
R E S P O N S I B I L I T I E S
P E R F O R M E D
WORK
E X P E R I E N C E
DUKHAN CHALET PALACE HOSPITALITY MANAGEMENT
Doha, Qatar
December 1, 2016 – July 1, 2018
OPERATIONS COORDINATOR
Elegancia Hospitality & Facility Management
Services
Working as a part of the Hospitality Management team, reporting to manager, Controlling quality plans as per clients, identifies problems, pose plausible solutions, and implement those solutions to achieve objectives of the management team and responsible for all phases of the project relating to Hospitality Management services. Responsibilities:
• Coordinate the activities of staff members by effectively and efficiently handling scheduling and work assignment duties.
• Supervise daily operations including maintenance, gardeners, inside & outside cleaners.
• Ascertain that all staff members are working in compliance to the company’s procedures and protocols.
• Identify problems in operations processes and ensure that they are resolved in a time-efficient manner.
• Maintain accurate operations materials and documents for reference purposes.
• Oversee inventory of supplies and equipment.
• Monitor, control and manage operations to meet client expectations. DUKHAN CHALET PALACE HOSPITALITY MANAGEMENT
Doha, Qatar
February 15, 2016 - November 31, 2016
HOUSEKEEPING SUPERVISOR
Elegancia Hospitality & Facility Management Services Responsibilities:
• Follow Operations Coordinator and General Manager Instructions.
• Coordinates work activities among subordinates, seniors and other related departments.
• Ensures that the activities and processes are performed according to the procedures set-out in this standard.
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Check Inventory stock to ensure adequate supplies.
• Makes recommendations to improve service and ensure more efficient operation.
• Perform cleaning duties in cases of emergency or staff shortage.
• Establishes standards and procedures for work of housekeeping staffs.
• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
• Consider of staff safety team work.
• Conduct the morning staff briefing, attending weekly supervisor meeting and preparing the daily report.
• Following the prescribed rules and regulations of the company. WORK
E X P E R I E N C E
R E S P O N S I B I L I T I E S
P E R F O R M E D
DUKHAN CHALET PRIVATE PALACE
Dukhan Al Jumaliyah, Qatar
July 25, 2013 – February 14, 2016
Team Leader/ Food Attendant
Elegancia Hospitality & Facility
Management Services
Responsibilities:
• Delivering outstanding food and beverage service to the client.
• Greeting all, using the client’s name as often as possible.
• Prepare the whole set up.
• Ensure that all items to be needed for Royal Arrival are all complete.
• Keeping the Place of Work and surrounding area clean and organized at all times.
• Escorting the clients to their tables.
• Removing dishes and glasses from tables, and taking them to kitchen for cleaning.
• Adhering to all Licensing Laws and Weights and Measure Acts.
• Updating Daily Time Records.
• Monthly Food & Beverage Inventory.
Royal Lancaster F & B, Inc.
Lancaster Hotel Manila
Mandaluyong City, Philippines.
May 17, 2012 to July 22, 2013
F & B SUPERVISOR
Ballroom: 180 seats; 3 smaller function rooms from 30 to 80 seats Lancaster Cafe – 50-100 seats
Responsibilities:
• In charge of the day to day operations of the hotel focused on entire Hotel F&B operations administration.
• In charge of billing summary of each client after event.
• In charge of checking of Breakfast Inventory.
• In charge for requesting function items to be use in an events.
• Establishes standards of performance and service to Patrons.
• Summary of Weekly & Monthly Sales Report.
Pacific Concord Properties Inc.
Mandaluyong City, Philippines
February 1, 2012 - May 16, 2012
Executive Assistant/Admin
Job Description / Duties and Responsibilities
• Assist the President & CEO and Other Executives.
• Schedule appointment and maintain the calendar of the President & other Executive.
• Handles Personal account of President.
• Safe keeps and files all pertinent items/Document of the president and other Executive such as Proposal, Corporate Documents, Contracts orderly and efficient R E S P O N S I B I L I T I E S
P E R F O R M E D
C OMPANY
C OMPANY
C OMPANY
filling.
C OMPANY
C OMPANY
• Reception Functions.
• Telephone Operator.
• Organize Documents for Approval & Signing by the President.
• Reviewing billings Statement and prepares Check request payment. Lancaster Café - Operated by Josiah’s Catering Inc. Lancaster Hotels
Mandaluyong City, Philippines
July 24, 2008- November 3, 2011
Banquet Sales Consultant
Responsibilities:
• Ensure staff is working together as a team. Inspect grooming and attire of staff, and rectify any deficiencies.
• Handling Calls, Inquiry and Reservations.
• Communicate with guests or other employees, or departments to ensure guest needs are met.
• Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
• Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Assist Coffee Shop/ assist guest needs
• Weekly & Monthly Sales Report
IDYA Inc.
Pasig City, Philippines
May 2009 - July 2009
Admin. Staff
Responsibilities:
• Summarized Daily, Weekly and Monthly Sales.
• Handling Calls and Inquiry
Water Wheel Refilling Station
July 31, 2003 – April 18, 2008
Marketing Assistant
Responsibilities:
• Handling Client Calls & Complaints.
• Filling Documents to Government Sector Like Bureau of Internal Revenue & Social Security System.
R E S P O N S I B I L I T I E S
P E R F O R M E D
C OMPANY
• Processing Business Permit and other Legal Documents. U – Freight Philippines
Paranaque, Philippines
2007 - 2008
Document Keeper
Responsibilities:
•
•
Keep all documents in secure place.
Filling and Segregating Documents
SEMINARS and TRAININGS ATTENDED:
• Housekeeping Training- South African Butlers Academy Doha Qatar( February 4-8, 2018)
• F & B Training – South African Butlers Academy Doha Qatar ( February 9-12, 2018)
• Customer Service Training - Lancaster Hotel, Manila (June 15, 2011)
• Customer Service Seminar”-Diamond Room of Lancaster Hotel Manila (June 16, 2010)
• JOHN ROBERT POWERS INTERNATIONAL - “ Image and Skills Enhancement Workshop” - John Robert Powers-Makati City, Philippines (February 15, 16, 17 & 18, 2010)
• Future Challenges and Opportunities of Travel and Hospitality Industry in Asia Pacific Region and its Global Impact - Manila Peninsula Hotel September 13, 2000.
• Effective Human Resource for Productive Mgt. Operation La Consolacion College, Manila (August 16, 1997)
• Facilities Design & Layout ’96 - La Consolacion College, Manila October 16, 1995.
• Computer Application in Operation Research - Computer Education Technology Center La Consolacion College, Manila
(October 6, 1995)
• 1996 Budget Preparation - La Consolacion College, Mendiola, Manila
• Global Tourism - New Word Hotel, Makati City (September 12, 1994)
SPECIAL TRAINING ATTENDED:
Completed the 304 hrs. required Practicum – out Campus Holiday Inn Manila,
Philippines
R E S P O N S I B I L I T I E S
P E R F O R M E D
C OMPANY
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