Sales Executive Marketing

CAREER OBJECTIVE

To be in a challenging position in a progressive organization that will utilize my extensive communicational and organizational skills towards industry, while providing a leadership position including creativity and innovative approaches for development of the company with the career growth and future advancement.

KEY QUALIFICATION

My expertise in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, customer expectations and requirements. Throughout my career, I have managed customer communications including inquiries, complaints, orders, reservations, and cancellations to realize improved customer service, satisfaction, and retention

WORKING EXPERIENCE

• Call center agent – Omeir Travel Agency ( Call centre) – Travel clerk 2019 March – 2020 March

We are a locally-owned company (which belongs to the prominent family owned Omeir Bin Youssef Group. Aim in offering customized travel solutions for our customers/clients whether its MNCs, SMEs and even walk-in customers. Each customer is unique and our ‘Travel Advisors’ will always ensure that our customers/clients are at the pinnacle of any travel service they offer. Key responsibilities

Handling customer Reservations. (Amadeus/Sabre)

M.H. Gihan Indika

Address : Ali Abdulla Azabi Building 14th

floor / 1402, 2515, Abu Dhabi, United Arab

Emirates.

E-mail : adglii@r.postjobfree.com

Contact : No. +971*********

Advising walk-in clients with their travel requirements.

Catering cooperate clients with their travel requirements.

Make sure of 100% customer retention.

Following policies, procedures and instructions so that work is carried out in a controlled and consistent manner,

• Travel Executive – Daya Aviation (Pvt) Ltd – Reservation / Ticketing /Visa/ Outbound Tours

2016 April – 2018 December

DAYA AVIATION PVT LTD HAS AN IMPRESSIVE PORTFOLIO THAT IS EVER EXPANDING. IT IS SUBSIDAIRY OF DAYA GROUP OF COMPANIES IN SRI LANKA.WHEN IT COMES TO DESTINATION MANAGEMENT, DAYA AVIATION PVT LTD IS ONE OF THE PREMIER TOUR ORGANISERS IN SRI LANKA FOR BOTH INBOUND AND OUTBOUND TRAVEL. Key responsibilities

Handling Reservations and Ticketing(Amadeus)

Covering sales targets monthly and reporting with new marketing stratergies.

Supervising cooperate client base of the company with their travel requirements.

Visas documentation handling

Coordinating outbound tours

• Travel Executive – MPS Travels (Pvt) Ltd – Reservation & Marketing 2013 June – 2014 July

OUR PRIME FOCUS IS TO PROVIDE YOU TICKETING AND RESERVATIONS WITH EASE, ON ALL MAJOR AIRLINE AND BUDGET CARRIER THAT OPERATE IN AND OUT OF THE REGION, KEEPING IN MIND THE BEST RATES AVAILABLE AND TAILOR YOUR REQUIREMENT AS A VALUABLE PASSENGER AND SATISFIED CUSTOMER. Key responsibilities

Handling Reservations. (Galileo/Abacus)

Supervising walk-in clients with their travel requirements.

Visas documentation handling

Coordinating outbound tours.

PROFESSIONAL QUALIFICATIONS

• Preliminary Certificate in Marketing (Sri Lanka Institute of Marketing)

• Finalize Diploma in Marketing (Sri Lanka Institute of Marketing) Passed Exploring Consumer Behavior / Developing Effective Communication

• Ticketing and Ground Operations Diploma in International Airline Ticketing Academy (IATA)

• Air-line Ticketing and Reservation & IATA UFTAA Foundation (International Airline Ticketing Academy (IATA)

• Followed English Language Course @ University of Cambridge (Took YLE Movers in September 2003)

• Followed Computer Hardware in Diploma Course @ Focus UD Computer Institute

– Sri Lanka

• Followed Computer Hardware Course @ Focus UD Computer Institute – Sri Lanka

• Followed Practical Electronics Course @ Electronic Engineering Institute for Modern Technologies – Sri Lanka.

(Practical A Grade & Theory C Grade.

SKILLS AND PROFICIENCIES

• Self-starter, well-motivated, with excellent planning scheduling skills.

• Responsible and dependable.

• Ability to work with confidence under pressure.

• Excellent Computer literacy.

• Excellent spoken and written command of English/ Sinhala.

• Ability to communicate effectively with colleagues from varying cultural background. ACADEMIC QUALIFICATIONS

G.C.E (O/L) Examination. 2011 (English Medium)

Subject Grade

English A

Sinhala Language & Literature C

Buddhism S

Mathematics S

Science S

History S

Information & Technology S

PERSONAL DETAILS

Name In Full : Mudugamuwa Hewage Gihan Indika

Date of Birth : 21

st

May 1995

Gender : Male

Civil Status : Single

Nationality : Sri Lankan

Visa Status : Visit Visa ( valid until – 10th OCT 2020) REFERENCES

Suranga Rajaratne Mitchel M Pereira

Account Assistant-Accounts and Finance Sales Executive – Abu Dhabi Apparel Group SriLankan Airlines Ltd

No 261873 Jebel Ali Free Zone No 2086 Zayed the 2nd street, Al Darmaki

Building,

Mobile: +971********* Tel : +971********

Tel : +971******** Mobile : +971*********

Email: adglii@r.postjobfree.com Email: adglii@r.postjobfree.com

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