Manager Office

Donna Opkins

***** *********** ******, *******, ** 90630 714-***-**** adgleh@r.postjobfree.com

Administration/Special Events Coordinator with Excellent Planning, Organizational

And Interpersonal Skills

SUMMARY

Knowledgeable Office Manager and Coordinator of Employee Events, Local and National trade shows, with a keen focus on budget allowances and project deadlines. Organized, efficient, and precise with excellent communication skills.

PROFESSIONAL EXPERIENCE

Insight Investments LL

DBA: 2NDGEAR LLC 2013- 2020

Office/ Facilities Manager

Direct report to the General Manger responsible for planning, scheduling and administration of the office and Technology Center operations, while interacting with Human Resource Department, Marketing Department, Sales Department and Accounting Department, providing accurate, timely reports and correspondence.

Manage confidential correspondence, appointments, meetings and office tours.

Handle daily office duties including; data entry, scheduling, and customer service.

Assist Sales Manager and team of twenty Sales Representatives both in-office and satellite locations with monthly accounting, coordinate monthly Lunch and Learn sessions and other administrative services as requested.

Coordinate and complete multiple projects in deadline-oriented environment.

Maintain all preventive maintenance for the Technology Center building and equipment.

Responsible for expense reports of all executive and manager level staff, including reconciliation and timely submission.

Proven track record of successfully managing all aspects of in-house special events

from initial concept, selection and coordination of vendors to execution and follow-up.

Arrange local and national trade shows annually; including budget policies,

logistics, exposition company vendor selection, product samples and marketing materials.

Customer Service Support Administration (2010 – 2013)

Spearheaded all aspects of client interactions by generating and maintaining detailed reference materials of procedures and services to accurately and quickly improve the clients experience with the company.

Addressed customer concerns, researching and resolving problems to ensure service satisfaction, extensive interface with all levels of internal personnel and management.

Complied detailed customer tracking data for all inquiries and contacts to ensure best practice outcomes.

Coordinated with other departments to provide accurate and timely information to all parties involved of customers’ expectations and timelines.

Improved efficiency with regular evaluations of current procedures and implementing refined guidelines and policies

Strong verbal and written, and interpersonal communication and data entry skills. Focus on details and accuracy.

Donna Opkins Page 2

Senior Cash Applications (2004-2010)

Accurately performed monthly review of customer accounts payable, processed data using Great Plains

and Lease Plus Software and ensured the disbursement to bank affiliates.

Responsible for prompt and accurate actions to inquiries by the Customer Service Department and Accounting Department.

Delegated all overflow work to clerical and support staff.

Handled incoming calls and inquiries in professional and friendly manner.

Excellent communication and organizational skills with ability to work both independently and as a team player.

Recognized for dedication, work ethic, and going the extra mile to get the job done.

COMPUTER SKILLS

Proficient in Windows-10, Great Plains, Concur Solutions, DocuSign

Proprietary Software, Internet Applications

EDUCATION

Long Beach City College

Business Administration – Course Studies

COMMUNITY SERVICE

Insight Investments ICare Community Engagement Initiative

Reading Program for Children

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