MOHAMED SAYED ABD EL HAMED KOTP

Address: HAWAMDIYA, Giza, Egypt

Mobile: +202/011******** /011********

E-mail: adglau@r.postjobfree.com / adglau@r.postjobfree.com

Personal Information

Date of Birth: JANUARY 5th, 1992

Place of Birth: Giza – Egypt

Marital status: Single

Military status: exempted

Nationality: Egyptian

Education

Bachelor of ENGINEERING Ain Shams University, Diploma of power system& automatic control AIN SHAMS University. Department: ELECTRICAL POWER & MACHINE DEPARTMENT. Graduation year: 2017 with Grade (Good)

Work experience

Work as Senior Technical Support Engineer at TOSHIBA EL ARABY From 2018 Until now: 1. Direct Technicians and support them Technically. 2. Preparing training certification Materials for Home Appliances, Monitoring newcomer technician induction program schedules, Coordinate and supervise training models, tools and special tools store& Updating data base for all training records, profiles and certificates. 3. Consolidate market needs training for all our service network and reflect these needs in monthly training schedules Using available resources as area matter expert to conduct new courses and preparing its training materials from other departments. 4. Monitoring the repeat repair report to reflect its results in monthly training needs. 5. Monitoring replacement product and parts cost and work on how to close its gaps with manufacturing plant

6. Monitoring the creation of new courses and provide a feedback in demo sessions& Creating technical support new services strategies.

7. Perform the progress of replaying on technical support tickets and ensuring that these replies comply with policy and service level.

8. Ensuring that defect codes and defected parts are coded correctly on CRM system. 9. Ensuring the quality of repair order data& Direct the creation of service. 10. Public technical bulletins about different Appliances Faults and distribute it to the whole network

Work as Electrical Maintenance Engineer at 3 Mas Factory (Baby Care & Children Products) (2017): perform maintenance on electrical systems and backup systems, as well as various electricity-powered machinery and equipment. typically work full-time hours in industrial and factory environments during all shifts directing Various Industrial Processes Detecting, Solving &Reporting Field Issues.

Electrical Maintenance Engineer at SMART SYSTEMS (LAB& SCENTIFIC EQUIPMENT) From (2016).

(responsible for repairing machines and providing support when it comes to usage of machines and electrical components, installation of electrical components, machines and gadgets; maintenance of such machines as well as troubleshooting and repairs whenever there is a breakdown Besides Preparing Technical Data and tutorials for Trainees)

Language skills

Arabic: Mother tongue.

English: excellent command in reading, written & spoken. French: Bien.

Extra circular activities upon college:

Member at MECA activity from (2011) to (2013), IEEE activity from (2015) to (2017)

Trainee at Schneider (Gained Knowledge about Medium Voltage Switchgears, Low Voltage Protection, KNX, Earthing Systems(2016)

Trainee at Egyptian Sugar Company ESC Machines (2012), firefighting systems (2013), electrical panel control (2014), protection (2015), turbines & pumps (2016)

Trainee Site Engineer at Emaar Miser & Engineering Authority of the Armed Forces (Distribution, Shop drawing &Protection)

Courses

FE Exam Certification (2018).

Plc automation diploma (2013).

Revit EPM AUTODESK (2016).

Presentation skills (2014).

Communication skills (2014).

TOT (Training of Trainers) (2019).

AutoCAD (2015).

Problem solving & Time Management (2011).

*All certifications are available under request.