Administrative Assistant
Resume:
Susan L Ferenz
Republic, MO *5738
Professional Profile:
•Conscientious and resourceful, well-organized, creative problem solver, quick learner with strong interpersonal and communication skills (both written and verbal).
•Adept in establishing and maintaining excellent working relations with all levels of management as well as cross-cultural and cross-generational.
•Positive, high energy, can-do attitude, flexible and innovative, with the ability to prioritize and handle multiple tasks.
•Consistent self-starter, enjoy learning new applications and processes.
•Proficient knowledge of Microsoft Office, WebEx, Outlook, Google, Oracle, and Accounting databases.
Professional Experience:
Seagate Technology, Shakopee, MN (Apr 2014 – Aug 2020)
Administrative Assistant: Provided specialized administrative support to my teams, aided them to meet the required goals and milestones, and contributed to the continued success of the company
•Provided administrative support in a fast-paced environment for multiple departments, totaling 95 people, that included Senior Directors, Managers, Engineers and Technicians located in four different locations.
•Managed multiple complex executive calendars including scheduling meetings and planning Department and Org Team Building Events held several times per year.
•Established and maintained impactful professional business relationships with all levels of management and employees.
•Resolved complicated travel issues, arranged domestic and international travel, obtained passports and visas for both US and non-US citizens, and coordinated international short term assignments.
•Coordinated quarterly target goals with directors and managers and effectively communicated the summarized updates, accurately completed expense reporting, and identified wrongful department charges and resolved them with the finance department.
•Planned and successfully troubleshooted issues for the bi-annual planning of OPS, Extended Staff and Roundtable meetings.
•Presentation management support including PPT presentation development for executive meetings as well as printing, binding and collating materials.
•Managed multiple tasks in a rapidly changing environment including documentation management, file transfer input and organizational chart generation with updates as required.
•Gigabytes Employee Rep: Provided event planning and execution of monthly activities and programs that supported a positive, appreciative atmosphere among employees.
•1st Responder team member at Seagate: Provided medical attention as necessary, attended bi-monthly refreshers and re-certification every 2 years.
•WLN (Women’s Leadership Network) Member: Supported women on key issues in a collaborative environment with encouragement and enhancing outreach opportunities within the community.
Kohls Department Store (Nov 2013 – Apr 2014)
POS Associate – Part Time / Seasonal
•Provided excellent customer service and generated repeat business by encouraging customers to return.
•Zoned departments and ensured a professional and inviting atmosphere for customers.
•Successfully solved concerns from upset customers.
Custom Apparel (Jan 2013 - Apr 2014)
Associate
•Quality Assurance: Inspection of finished product ensuring quality met highest standards.
•Meticulously cut garments and prepared kits for sewing.
•Sewing when required.
Minnesota Masonic Home Care Center (Jan 2012 – Apr 2012)
Health Unit Coordinator – Temp Position
•Provided assistance / support to Nurses, Aids and Physicians as required for 48 NH residents.
•Processed admissions, transfers and discharges. Scheduled resident appointments for office visits as required.
•Generated MAR’s and TAR’s, both paper charting and computer entry, including processing of Physicians orders, X-ray and lab requests, and ordering new medications from the pharmacy.
•Chart maintenance, filing, thinning and compilation for archive submissions. Order of supplies from CSD and durable medical equipment as necessary.
•Month-end MAR / TAR review and setup for the next month, including resident care sheets such as: restorative program, intake, and skin assessments. Updated Nursing Assignment Sheets, Aid Sheets and other required forms in a timely manner as required.
Seagate Technology, Shakopee MN
Administrative Assistant (1995 – 2009)
•Provided clerical and administrative support to 2 Executive Directors, 3 Directors, 5 Managers, and their Engineering Staff.
•Set up meetings, appointment calendars, scheduled interviews, team building events, generated purchase orders and input pipeline requirements in a timely manner to meet due dates, etc.
•Created and updated customized reports and presentations.
•Coordinated travel arrangements, both domestic and international, generated related expense reports.
•Prepared customized reports and graphs, invoice research and submission assuring prompt payment.
Seagate Technology (1977 to 1995)
•Seagate Technology: Shipping/Receiving / Stores Clerk / Senior Materials Specialist.
•Seagate Technology: Production Planner.
Education:
•Hennepin Technical College: Health Unit Coordinator Program (2010 - 2011) GPA 3.7.
•University of Minnesota: Administrative Staff Certificate.
•MN Emergency Medical Service Regulatory Board (Since 1984): First Responder Training & Refreshers.
•Normandale Community College
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