Guerin Fekam Kuate

**-*** ******* ***** ******

Scarborough, M1S 0L1

647-***-****

adgl9g@r.postjobfree.com

COMPETENCIES

Bilingual: English, French

Customer service

Client-oriented

Communication

Teamwork

Highly motivated

Analytical

Problem solving

PROFESSIONAL EXPERIENCE

Concierge 2019 – Present

Elite Concierge Services, Toronto, Canada

Provide personalized customer service to the owners, tenants and visitors

Answer phone calls and emails

Supervise and coordinate building maintenance workers

Enforce property rules and regulations

Make reports to head office

Customer service agent 2018 – 2019

Teleperformance, Toronto, Canada

Answered incoming customer calls, emails and social media queries

Made calls to customers who had questions

Updated customer information in the customer service database after each customer interaction

Reported customers’ problem to supervisor by explaining the actions made to reach their satisfaction

Data entry clerk 2016 – 2018

Philburn, Mississauga, Canada

Answered incoming customer calls and emails

Manage customer’s account by updating their file according to their need

Manage data storage according to the purchase made by customers

Hotel receptionist 2012 – 2013

Balima Hotel, Rabat, Morocco

Managed bookings and cancellations, by phone, email or face-to-face

Checked in guests and walked them to their room

Recorded information in the company’s database

Helped clients with special requests or general queries

Checked out guests by preparing their bill and taking the payment

Ensured that Front Office Manager and Reception Supervisors were kept up to date of any relevant feedback from guests and other departments

EDUCATION AND PROFESIONNAL TRAINING

Certificate: English for Academic Purposes 2018 – 2019

Centennial College, Toronto, Canada

Bachelor: Marketing and tourism sales 2012 – 2013

Ecoris School, Rabat, Morocco

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