Rhonda Skains 512-***-****

Endorsements/Recommendations: https://www.linkedin.com/in/rhonda-skains-2a8290/ adgl8j@r.postjobfree.com 1

SUMMARY

I am an experienced “Training Professional” who is dynamic, energetic, and creative. I have been recognized for being customer-focused, taking the initiative, and for following through so to deliver results and help others accomplish their goals. I have degrees in Computer Information Systems and Business. My experience and expertise spans across many industries; the gaming industry, non-profit, insurance, healthcare, financial, call center, and state & government agencies. I value the opportunity to be of service while using my technical, management, communication, and organizational skills.

HIGHLIGHTED SKILLS/QUALIFICATIONS – 20 YEARS OF EXPERIENCE

Project Management and Leadership experience.

Experience delivering technical and soft skills training.

Experience using standard training methodologies for developing training programs

Experienced Project Manager in various industries.

Sales and Technical Sales experience (Consulting Services, Software, Training).

Strong oral and written communication skills and the ability to communicate technical information using non- technical language. Quickly able to learn, assimilate and articulate information to end users.

Ability to analyze situations and develop effective solutions.

Ability to facilitate client discussions with broad range of experience levels apply strategic thinking to business situations.

Experience working in dynamic business environments with large teams and multiple resource demands.

Experience organizing staff and supervision of workload to maximum efficiency. TECHNICAL EXPERIENCE

Software applications:

o Proficient with MS Office Suite 365 Suite; daily usage. Includes Word, PowerPoint, Excel, Outlook, Teams, Skype, Forms, Onedrive, and OneNote.

o Proficient with Visio and MS Project.

o Intermediate with Adobe Product Line. Includes Photoshop, Articulate, Spark, and Lightroom. o Proficient with SharePoint & Salesforce (daily usage). o Experienced trainer with Call Center technology and operations. Responsible for all training aspects of the development of training for American Cancer Society Call Center. o Proficient with Google products, use for personal use. Includes Gmail, Google Storage, Photos, Documents, One-Drive, Hangouts, and You Tube.

Training & Meeting Systems:

o Knowledge of Learning Management Systems (LearnUpon usage and configuration). o Proficient and daily usage of various online meeting tools such as WebEx, Zoom, Teams, Skype, and Bluejeans.

Cloud Services, Certifications and other software/hardware: o In Progress - Scrum Master/Coach

o Studying SAFe

o Basic knowledge of SaFe and Agile

o Experienced developer and management of Shopify website (provided upon request) o Basic usage of Business Intelligence Reporting

o Basics usage of SAP Business One

o In-depth knowledge of ATM software and hardware

Rhonda Skains Continued

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PROFESSIONAL EXPERIENCE

Director of Customer Experience - Technical Training

(Previous) Technical Training Manager

Everi Holdings (Multimedia), Charlotte, NC (remote) December 2016– July 2020

August 2013 – December 2016

Managed technical training team; trainers/content developers.

Managed training & non-training projects.

Responsible for training internal staff and customers on proprietary hardware and software.

Developed “first professional” educational program that consisted of train-the-trainer and student training materials for internal and external customers.

Responsible for customer relationships during project and training cycle.

Oversaw and delivered webinars and on-line learning for internal teams and customers on a weekly basis.

Managed and created training materials using MS 365 Suite per established training standards; over 50 products documented.

Annually evaluated training performance of training programs and staff so to improve performance results of staff and customers.

Product Trainer and Project Manager

PokerTek Inc., Charlotte, NC

April 2006 – July 16, 2012

Managed the software and hardware installations for proprietary systems in gaming industry across US, Cruise ships, Mexico, Europe, and Canada.

Managed training & non-training projects from sales cycle to implementation and support. Involved heavily with managing projects, such as sales demonstrations, SAP B1 implementation, educational events, and partner programs.

Responsible for training Staff, Customers and Partners. Developed educational program that consisted of train- the-trainer and student training materials for software application (proprietary and MS Office), sales, and partner training.

Responsible for customer relationships during project cycle.

Provided pre-and follow-up sales calls with new and existing customers on a as needed basis.

Assisted VP of Marketing in researching new markets for our products by calling and gather customers specifics about casino’s in all countries and documenting trends and sales possibilities. Consultant – Training, Project Management, Sales – Austin, TX Sept 2001 – April 2006

Training & Sales-Consultant /AIG

Created train-the-trainer and student training materials for AIG; consisted of sales training, financial systems use, and marketing material. Responsible for training new recruits.

Web-based Simulation Consultant /Realvue Simulation Technology – Austin, TX Developed train-the-trainer and student training materials for Simulation software application. Included building web- based simulations for company product demonstrations and training. Included showroom and product demonstrations. Customers consisted of Caterpillar, the US Navy, and 3M.

Training Consultant /Cooper Consulting – Austin, TX Created end user technical documentation and training materials for new web-based software application state highway analysis software. Designed Online Help system for State Reporting System (STARS).

Director of Training for American Cancer Society and responsible for the three-year implementation of a new call center. Managed, created, directed, and delivered call center training. EDUCATION

Bachelor’s degree – BS E-Business; University of Phoenix