Rafat Ali Ajaj

adgl2w@r.postjobfree.com

adgl2w@r.postjobfree.com

https://www.linkedin.com/in/rafat-ali-a-720122172

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PERSONAL INFORMATION

Nationality: Jordanian

Marital Status: Single

Date of Birth: 2nd June 1992

EDUCATION:

Graduated on March 2013 -The Hashemite University - B. A Degree in Hotel Management.

WORK HISTORY AND EXPERIENCE :-

Current Work : Hyatt Regency Ayla Resort ;Newly joined but due to Covid19 Still Not starting my new role at Front Office Department. Kempinski Hotel Amman 5* / Jordan / Pre-Opening Team Convention Center: Feb 14 2019 – Feb 16 2020 ( 1Yr )

Front office – Team leader / Act Night Manager.

(Front Office Responsibilities and Duties)

(Team leader Tasks).

1. Pre-opening one of the biggest and luxuries convention center in Amman. 2. Best up seller month of March 2019.

3. Good reviewer and enrolling membership.

4. Best up seller Month of April 2019.

5. Employee of the month May 2019.

6. Act Night Manger/ Assigned for MOD twice per month. Al Nawafleh Hotel Group (Bubble Luxotel & Old Village Resort)

( 1Yr.1mos / At Al Nawafleh Hotel Group )

• Bubble luxotel Petra 5* /Jordan -Petra /Pre-Opening Team : First Bubble Hotel in Arab country. Owned by Mr.Khalid Al Nawfleh (Head of Petra Hotels Association) – (Al Nawafleh Hotel Group).

Sep 1st 2018 -Jan 3.2019.

Operation Coordinator.

1. Creating checklist for shift A, B, C.

2. Creating folders for front desk (Wake up call, VIP Guest, Archive for old reservation and check out guest and groups). 3. Follow up with booking rate and bad comments make sure that all booking and trip advisor had a good review. 4. Developing and implementing strategies that will ensure a positive experience that exceeds guest’s expectations. 5. Anticipate all guest needs and respond promptly & accordingly. 6. Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another. 7. Staffing the hotel appropriately.

8. Reviewing employee behavior, appearance and performance. 9. Making sure that Generator and Jacuzzi working Since we are using our own electricity and fix any maintenance issue if they exist

(Hot water, Power cut, Jacuzzi need reset .Etc.) . 10. In charge of many aspects of a hotel’s functions, including housekeeping, human resources, facilities, security, social media, food and drink service, And most important maintenance. 11. Assign special discounts or honor advertising promotions. 12. Solving and make sure that there is no complaints from any guest or visitor even staff about the hotel property.

• Old Village Resort 5* / Jordan -Petra/ Pre-Opening Team : (Al Nawafleh Hotel Group). (First 5 stars Heritage Jordanian Brand Resort ) Feb 12 2018 - Jul 15 2018

Front Desk (AM Team Leader, Act Night Manager).

1. Creating checklist for shift A, B, C, And Creating Racks for the registration cards and the Outlet Bills. 2. Double check the rate and the pax for the future and daily reservation. 3. Welcoming the guest to the Hotel in a polite, friendly and helpful manner. 4. Creating folders for front desk (Wake up call, VIP Guest, Archive for old reservation and check out guest and groups). 5. Creating Sheet on desktop sharing between departments for guest complaints and comments. 6. Follow up with booking rate and bad comments make sure that all booking and trip advisor had a good review. 7.Ability to handle groups, special need and well known in night audit. Dubai Islamic Bank / UAE – ABU DHABI:

Apr 13 2016 – Nov 29 2017. (1Yr.9 mos )

Teller and CSS (Customer Service and Sale)

1.Handling cash and filing report and making audit report. 2.Handling bank vault money and responsible about alarm and security for teller area. 3.Tele sale and outdoor sale and handling customer complaint. 4.Handling to teach customers how to use online application for the bank. 5.Flexibility to work in different shift and locations. 6.Multiple tasks as a teller and help desk area.

7.Handling end of year audit.

8.Dealing with top VIP (WAJAHA DIB) Customers.

HILTON CAPITAL GRAND / ABU DHABI - UAE:

Feb 14 2014 – Dec 6 2015. ( 1 Yr.11mos )

Front Desk Agent.

1. Welcoming the guest to the Hotel in a polite, friendly and helpful manner. 2. Check in and check out and making reservation for the guest. 3. Ability to handle groups, special need and well known in night audit. 4. Guiding the guest to the deferent area and outlet in the hotel and Abu Dhabi. 5. Top up seller in Hilton capital grand for room revenue and exceeding revenue target. 6. Dealing with VIP guests for HILTON and set up the amenities for them in night shift. KEY SKILLS

My strength points beside Normal Skills for any hotelier my Proactivity, Creativity and Specialized Pre-Opening Hotels.

• Good communication skills and eye contact.

• Strong leadership skills.

• High level of responsibility and accountability

• General computer skills.

• Time management and teamwork.

• Ability to work under pressure, handling complains and making it right for the guest.

• Ability to make formal presentation report.

• Excellent skills in upselling and all times top up seller and achieving target.

• Flexibility to work in different shift and locations. RELEVANT TECHNICAL SKILLS

• Knowledge in Fidelio.

• Knowledge in BEO manager report System.

• Knowledge in Hilton ONQ system.

• Basic computer skills / Microsoft packages, Outook,Excel.

• Knowledge in SKY Horizon.

• Knowledge in Opera.

AWARDS AND RECOGNITION

• Several Work-related Certificate from Hilton worldwide university.

• Several Certificate as a Top Up seller and recognition certificate from TSA Abu Dhabi.

• Recognition Certificate for Most appreciated by guest in trips advisor.

• Certificate for High Enrolment of Guest in Hilton Loyalty Program (HHONORS).

• Best up seller In Kempenski Hotel Amman.

LANGUAGES

SPOKEN WRITTING

ARABIC : Native Excellent

ENGLISH: Fluent Excellent

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