SANDIP PANDIT

: +919*********

: adgkzg@r.postjobfree.com

: Flat No 6, Amrut Yog Society, Opp Manisha Nagar Gate No 2. Kalwa West, Thane – 400605. Achievement-driven professional, seeking challenging assignments in Business Analysis / Operations Management / Vendor Management / Process Enhancement / Group Sales, Operation with a growth-oriented organization of repute PROFILE SUMMARY

~ Business Analysis ~ Team Management ~Group Sales, Operation

~ Process Enhancement ~ Operations Management

~Vendor Management ~MIS Reporting

A disciplined, highly-motivated Business Analyst in Life Insurance Domain with 7 years’ experience in Life Insurance industry, including 3 years of experience as an Analyst and testing insurance applications

Proficiency in developing & driving the integrated project plans, aligning project tactics with project strategy

A change agent - passionate, high energy, and result-oriented with a creative and analytical mind

Adept at devising plans / policies aimed at enhancing overall organizational growth, sustaining profitability of operations and improving service / delivery

Managing Life Insurance Portfolio of various corporate customers. WORK EXPERIENCE

Since Dec’09 Till Date Star-Union Dai-ichi Life Insurance Co. Ltd, Mumbai June 2016 – Till date Group Business (Sales / Operational / Service) o Maintaining Group renewal persistency YTD within 90%-95%. o Preparing premium checks through excel models for reconciling the premium per member shared by operations. o Prioritization of jobs for other team members towards smooth flow of operation (Right from issuing quotes till issuance of policy including scheduling underwriting of members). o Maintaining client contact master list, and getting feedback on service. o Sending the Fund statements for Fund based products post reconciling with valuation interest calculations and fund movements.

o Reconciliation of client data with the system data. o Resolved customer grievance cases (challenges faced by policyholder under Individual policy opted, from one of the existing group client customer base).

o Managing Life Insurance Portfolio of various corporate customers. o Direct Interaction with corporate customers to understand the group life insurance needs. o To keep a track of month-wise renewal business and co-ordinate with acturial team to release quotes on time and subsequently co-ordinate with operations team for issuance of policies within stipulated timelines. Streamlined Underwriting process for GT, which includes, scheduling the medicals on suitable time, date and location, post discussion with insured member. then co-ordination with TPA for genration of medical reports and coverage decision with Ops team and sharing coverage endorsement to the member on the basis of decision. o Scrutinizing their portfolio and creating awareness amongst the clients of the market trends and add-ons that can be added to their portfolio.

o Collecting employee data and quoting for the clients based on the discussion. o .Addition/Deletion request received from client for processing, Raising CRM call for the same and sharing with Operation Team for processing. Checking Endorsement and sharing Error Free Endorsement to the client. Preparing Invoices of Each Addition and Deletion Request also has successfully shared premium payment invoice for other GT clients on basis GST details.

o Sharing the final quotations with the clients and with final discussion closing the deal. o Providing monthly MIS to the clients as an update of their Deposit Account. Key Result Areas:

Apr 2015 – May 2016

MIS Team : Business Conservation Group

o New Business Exception Reports

o Daily/Monthly OPS MIS (Collection v/s Completion) report and publishing the same. o Monitoring and ensuring day to day controls on – MIS, Daily reports, Sign offs, Escalations. o Preparation of Daily/Monthly OPS MIS (Collection v/s Completion) report and published to Top management.

(CEO/Dy.CEO/COO/VP Operations / Distribution and entire OPS and UW team) o Published Daily-MIS report required by top management (e.g. issuance premium) & cross dept. (for reconciliation).

o Premium Suspense and Company suspense Analysis Report on Daily Basis. o To prepare the daily business report, representing department wise processing pending. Post applications login, a unique centralized report is generated called suspense report, this report gives the picture of entire pending in the system, which helps the management to track business flow & to check the aging wise business pending for processing with a particular department along with amount. o Also publishing BCG (Business Conservation Group) MIS on Daily, Weekly and Monthly Basis to all BCG Head Zonal Head and Branch Head.

o Responsible for sharing daily MIS with field staff for their renewal collection status. o Sharing Target V/s Achievement MIS to all BCG officers on Daily Basis. o Also Sharing Renewal Collection and Renewal MIS to all BCG Officers on Daily Basis. o Preparing of Renewal Premium Settlement on Daily Basis and published the same to Top management on Daily Basis.

o Preparing Zone/Branch Wise MIS and publishing the same to Branch Head and Zone Head on Daily, Weekly and Monthly Basis.

Dec 2009 – Mar 2015

– New Business – Central Operations:

Involved in:

o Processing cases for data entry and issuance as per the set guidelines. o Returning incomplete/incorrect cases back to underwriting team for required processing o Enforcing policy post underwriting decision & payment receipting

Collaborating with Process Linked Departments for development & enhancements in current processes

Administering & ensuring the desired quality is attained by performing sample checks

Allocating process related task to team members & monitoring them

Controlling &ensuring day-to-day controls on MIS, Daily reports, Sign-offs, Escalations, etc Process

Ensuring achievement of monthly target for inward, policy issuance, contract creation & policy correction department.

Generating backend reports to monitor the daily vendor performance in terms of productivity & quality.

To generate daily feedback for vendor to check for quality & other issues.

Planning the projection numbers for month wise regular & exceptional volumes processing.

Assigning process related task to the team members & monitoring them. Highlights:

Steered efforts in carrying out implementation of change of vendor from scanning till issuance

Successfully achieved 98% Policy Issuance v/s Inward for 3 years

Served as a part of team who issued 1 lack Policies in 1st operation year of the company.

Maintaining Group renewal persistency YTD within 90%-95%

Syntel Global Pvt. Ltd.

Oct 2005 to May 2009 As Senior Associate

Responsibilities :

Handling new business process of Reliance Insurance Pvt. Ltd

New business policy creation.

To receive application forms from Reliance for policy creation on the savvion workflow.

To return incomplete / incorrect cases back to Reliance for required processing.

Cross verify application form (PDF Image) with record available in Life Asia and making necessary changes as per the application form and send it to Reliance.

Generating daily MIS for cases received, policy created, call back done & discard on the system.

Handling the team who working on the savvion workflow i.e. Issuance exception bucket, LA update exception, NB issuance QC and NB issuance QC exception.

ICICI Prudential Life Insurance Co. Pvt. Ltd.

Aug 2003 To September 2005 As Central Operation Executive Department : New Business And Policy Insurance

Responsibilities :

Processing new applications received from branches & also preparing batch control sheet for all applications processed within a shift.

Accepting files from central underwriting dept. & processing the same based on their decisions for each applications.

Processing all medical reports & other documents received for pending insurance applications & forwarding completed files to central underwriting for their decisions.

Ensuring proper track & control of all file movements between Cops & other departments like central underwriting, branch underwriting etc.

Preparing daily MIS for all the file movements and processed all medical reports.

Maintaining all the records of all issued files on the system ACADEMIC DETAILS

International MBA in Operations, Jaro Education (United Business Institute )

Passed Bachelor of Commerce (B.com)

IT SKILLS

Conversant with:

o Working knowledge of AS 400 (Life Asia)

o Windows Operating Systems

o MS Office (Excel, Word & PowerPoint)

Hobbis

o Playing Carom ( Two Year got prize of First Runner Up ) o Like to run in Marathon

PERSONAL DETAILS

Date of Birth: 22nd march, 1974

Languages Known: English, Hindi and Marathi

Location Preference: Mumbai

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