Igmat, Erika Hernandez

Address: GC Berberabe Subdivision, Pallocan West, Batangas City, Batangas

Mobile Number: +639*********

Email Address: adgkyw@r.postjobfree.com

Objective:

Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with people.

Working Experience:

Shell Penguins - FPSO

Senior Administrative Assistant

Fluor Daniel – Philippines Alabang

July 25, 2018 – April 31, 2019

JG Summit – PMC

Senior Administrative Assistant

Fluor Daniel – Philippines Alabang

May 01, 2019 – January 01, 2020

Handles all, administrative support such as word processing using MS Word for Minutes of Meeting, contact lists, floor plan, and name tags. Another role is project document filing and safe keeping.

Ensures all important project information/announcement is properly disseminated.

Create and sends out meeting invites

Manage conference room, Space Plan, Service Order Request and ID Access

Set- up Videocon meetings, teleconferences, and Webex

Preparation and maintain Project Directory and Contact List.

Consolidate Weekly Reports

Preparation of Project Signage, member’s name tags and ID for Emergency Contact list

Set up Project activities such as Kick-off Meeting/Project Alignment, Team Building, Project Milestones and Close Out.

Help PMM and PPM with their travel authorization

Help other disciplines with SOR and other admin requests

Preparation of Correspondences which includes Conference notes, Minutes of Meeting

Filing of documents

Organize PMM / PPM/client/visitors/counterpart dinners/ celebrations

Ensure that all PMM / PPM/client/visitors/counterpart are properly communicated with all Fluor Announcements concerning safety and security

Pre-arrival arrangements

Logistic arrangements (hotel reservations, airport pick-up, transportation arrangements)

Fluor office arrangements (office/ bay with complete supplies, PC, bay phone)

Booking business trips (requests and monitors flight bookings)

Departure arrangements and closing personal obligations

Parcel Monkey

Email/Chat Support

Work From Home

November 01, 2016 – May 02, 2018

Provides administrative support to team leaders. Tracking parcel from UK to Asia and USA.

Managing large amounts of inbound chat in a timely manner.

Identifying customer's needs, clarifying information, researching every issue and providing solutions.

Build sustainable relationships and engage customers by taking the extra mile.

CEI Creative Events and Ideas

Event Coordinator

On Call

Understanding requirements for each event.

Plan events with attention to financial and time constraints.

Do final checks at the day of the event (tables,technology etc) to ensure everything meet standards.

Oversee event happenings and act quickly to resolve problems.

PrimeLuck Enterprises

Medical Representative

Mahabang Parang Batangas

June 16, 2015 - November 8, 2015

Sell and promote Companies (Generic) medications, prescription drugs.

Arrange appointments with Doctors, Pharmacist and hospital medical teams.

Organize conferences for Doctors

Manage budgets for catering, outside speakers, conferences and hospitality

Teletech Lipa

Customer Service/Chat Support Representative

Lipa Batangas

May 27, 2013 – June 15, 2015

Maintains customers records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of problems, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Ford Batangas

Sales Consultant

Pallocan West, Batangas City

July 11, 2008 – September 23, 2008

Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Demonstrates automobiles by explaining characteristics, capabilities, and features, taking drives, explaining warranties and services.

Hotel Ponte Fino

Receptionist

Pastor Village, Batangas City

September 24, 2007 – February 15, 2008

On the Job Training

Receptionist / Trainee

Days Hotel Philippines

Pastor Village, Pallocan West, Batangas City

November – December 2005

Greet clients and visitors with a positive, helpful attitude.

Preparing meeting and training rooms.

Take orders and assist them to their reserved table

Seminars Attended:

Basic Safety Course with PSSR

Magsaysay Training Center

Feb. 12-20, 2007

Stake Holders of Hospitality Industry: “Its role and innovation in the tourism development”

Lyceum of Batangas

February 26, 2005

Managing Cultural and Natural Attractions for Sustainable Eco tourism

Lyceum of Batangas

February 28, 2006

Educational Attainment:

Associate in Tourism

Lyceum of Batangas

2004-2006

Skills and Qualification:

Basic Safety Course

Computer Literate (Microsoft Office, Internet Browsing, etc.)

Customer Service Oriented

Multitasking

Personal Information:

Age: 33 years old

Date of Birth: August 2, 1987

Place of Birth: Batangas City

Civil Status: Married with 2 dependent

Character Reference:

Available upon request.

Contact this candidate