Sales Customer Service
Resume:
ELSAH MANDLAZI
079******* (Mobile)
PERSONAL INFORMATION
MARITAL STATUS SINGLE
NATIONALITY South African
DATE OF BIRTH 07.12.1990
HEALTH STATUS Excellent
HOME LANGUAGE XITSONGA
DEPENDATS TWO
SEX FEMALE
DRIVER’S LICENCE Code 10
EDUCATIONAL QUALIFICATIONS
SENIOR SCHOOL PONEGO SECONDARY SCHOOL
HIGH GRADE PASSED Grade 12
SUBJECT English, Xitsonga,
Physical Science, life sciences,
Life orientation.
TERTIARY EDUCATIONS
Name of institution Boston City Campus
Certificate obtained Reception and Reception secretary
PERVIOUS WORK EXPERIENCE
INSTITUTION Credit clear
POSITION HELD Sales
PERIOD 2015 until 2016
DUTIES Sales consultant
REFERENCES Mr. Hasan supervisor
CELL NUMBER 061*******
INSTITUTION Coca Cola (CCBSA)
POSITION HELD Customer service Consultant
PERIOD From 2016 up-to-date
DUTIES Customer Service Consultant
REFERENCES Veronica Mkhangwana
CELL NUMBER 083-***-****
REFERENCES Doctor Ramapotoka
CELL NUMBER 079*******
REFERENCES Tshepiso Makgale
CELL NUMBER 083-***-****
Duties
Company: Coca Cola (CCBSA)
Position: Customer service Consultant
Duration: 26 September 2016- up to date
• Inbound agent and outbound agent
• Customer order generation
• Liaising with internal & external sales teams
• General Queries
• Cooling equipment
• Attract potential customers by answering product and service questions
• Suggesting information about other products and services. (Upselling).
• Liaise with credit department regarding overdue accounts.
Outbound agent
Digital consultant
Systems used: Sap R3, CRM, Mac mobile, CDBM, Avaya, Pure cloud
Promoted to Digital Department (Coca Cola)
Position: Email administrator
Duration: 2 October 2017- up to date
CERTIFICATES OF ACHIEVEMENT
Completed the following courses successfully
> Reception secretary and Reception
Motivation
I am very honest and hard working person, highly dedicated, used to working under pressure, a real team player with a lot of motivation, enterprising person attitude with ambition to excel and become the best in what I do. I am always willing to go the extra mile to achieve my goals with the proper resignation to it. I am trustworthy and dependable person, a quick learner. I am a responsible yet very competitive person and I proud myself in my work.
Key Strengths
I am an honest self-driven individual with lots of knowledge relating to my field.
Ability to work under pressure and overcome challenges successfully.
Dynamic and disciplined to work alone, or as part of a team.
Ability to go the extra mile about working overtime.
I sincerely thank you for your time and appreciate this opportunity to apply for a competitive position in your company.
Yours Sincerely
ELSAH MANDLAZI
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