BEATLORD VERONIC S.

VALDEVIESO

ADMINISTRATIVE JOB AND CUSTOMER

SERVICE SPECIALIST

+971-*********

adgkvo@r.postjobfree.com

Electra St. Abu Dhabi United Arab Emirates

FILIPINO

SINGLE

** ***** OLD

AVAILABILTY: URGENT

PROFILE SUMMARY

With over 9 years of experience

track record as a Gym

Membership and Lifestyle

Consultant, Customer Service and

Administrative Staff with a warm

and friendly demeanor always.

Skilled at conflict resolution. Team

builder who is acutely attentive to

employees’ and guests’ needs.

Punctual problem solver and avid

multitasker. Track record of being

an essential part of the

management team and

instrumental in providing effective

solutions that produce immediate

impact and contribute to the

establishment’s long-term success

CAREER OBJECTIVE:

To secure a challenging position

in a reputable organization to

expand my learnings, knowledge,

and skills. Secure a responsible

career opportunity to fully utilize

my training and skills, while

making a significant contribution

to the success of the company.

PROFESSIONAL EXPERIENCE

Membership Consultant/Gym Receptionist

Let’s Go Gym Fitness and Spa

29 Street Muroor Road, Abu Dhabi City, UAE

October 15, 2018 up to present

• Conduct sales tours of the facilities and give

guidance to prospective customers on the type of

membership category best suited to their needs and requests as directed by the Company standard.

• Ensure all prospective members received the

appropriate information and tour of the facilities.

• Responsible for the administration of membership paperwork and to ensure that it is processed

accordingly.

• Responsible for recording daily sales and to be

• Tour to sale, calls to appointment, POS referrals, completed calls, new leads.

RECEPTIONIST ROLE IN THE GYM:

• Provide exceptional customer service experience to all members, non-members and users of the facility

• Enrolling new members and assisting current

members with their queries

• Greeting members and users of the gym as they

come through reception

• Checking in members and verifying memberships

• Registering prospective members and guiding them to the correct person

• Providing information on classes and availability

.

KEY COMPETENCIES /SKILLS

• Good in communication

and customer service

skills

• Has Background on

Medical transcribing

and encoding

• Customer – oriented

• Teamwork player

• Adaptability and

Flexibility

• Problem Solving

• Computer Literate

• Interpersonal Skills

• Can work under

minimum supervision

• Can Work under

pressure

EDUCATIONAL BACKGROUND

College:

Bataan Peninsula State

University, Balanga City

Bachelor of Science in Nursing,

March 2008

Secondary:

Bataan State College,

Dinalupihan Bataan

2000-2004

TRAINING AND SEMINARS

ATTENDED:

• Stress Management

SYSCOM College

Abu Dhabi United Arab

Emirates

March 2018

• Providing Excellent

Customer Service

Filipino Institute

Abu Dhabi UAE

June 2015

• Handling questions about cancellation of

membership

• Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties

Cashier/Admin/ Sports Trainor Assistant

Sun and Sand Sports L.L.C Oud Metha Road, Dubai UAE December 2014 - March 2019

• Dealing with email enquiries

• Data entry (sales figures, property listings etc.)

• Providing administration support to Sales Reps,

Property Managers and Senior Management

• Operating scanners, scales, cash registers, and other electronics.

• Balancing the cash register and generating reports for credit and debit sales.

• Accepting payments, ensuring all prices and

quantities are accurate and proving a receipt to

every customer.

• Processing refunds and exchanges, resolving

complaints.

• Acts as Sports Trainor Assistant when needed.

Lifestyle Sales Specialist

New Age Fitness LLC (GOLDS GYM) Dubai Al ain (route-66) Dubai Land- UAE

May 30,2018 to October 2018

• Generates sales through Company and employee

sponsored outreach and promotions.

• Maintains accurate records using established Gold's Gym sales systems.

• Follows up on all prospects.

• Conducts gym tours.

• Conducts telephone inquiries.

• Establishes and maintains lead boxes in the

community on a monthly basis.

• Establishes and maintains a membership referral

program.

Dental Clinic Receptionist

Dubai Smile Dental Clinic

Al Wasl Road Dubai

June 2013 – April 2018

• Greeting and welcoming patients to the practice.

• Scheduling, rescheduling, or canceling

appointments as needed.

• Assisting patients to fill out information forms.

• Computer Literacy on

using Microsoft Office

such as Word, Excel And

PowerPoint

Filipino Institute Dubai,

UAE

August 2015

• Front Office

Training/How to Handle

Reception

Filipino Institute Dubai,

UAE

August 2015

LANGUAGE SPOKEN

• Advance English

• Basic Arabic

• Tagalog (Mother

Tongue)

CHARACTER REFERENCES

Available Upon Request

I hereby declare that the

given information are true and

correct with my upmost knowledge

and belief

• Preparing patients’ charts and daily schedules for the dental staff.

• Updating patient records and documenting recent

treatments and procedures.

• Scheduling follow-up appointments and providing

telephonic reminders.

• Communicating with medical insurance providers to determine if patients are required to make co-

payments.

• Verifying methods of payment and collecting

payments as needed.

• Performing general office duties, such as answering telephones, photocopying, filing and faxing.

Front Office Receptionist

Four Seasons Hotel Abu Dhabi United Arab Emirates

November 2012 - December 2014

• Welcome and greet guests

• Answer and direct incoming calls

• Inform guests of hotel rates and services

• Make and confirm reservations for guests

• Ensure proper room allocation

• Register and check guests in

• Confirm relevant guest information

• Verify guest's payment method

• Verify and imprint credit cards for authorization

• Issue room keys and direct guests to their rooms

• Maintain clear and accurate records of guest room bookings

• Compute all guest billings, accurately post charges to guest rooms and house accounts

• Receive and transmit messages for guests

• Retrieve mail, packages and documents such as

faxes for guests

Telemarketing (Call Center)

Venezia Hotel Subic Olongapo City, Philippines

September 2011- September 2012

• Answer incoming calls from prospective customers.

• Ask pertinent questions to understand the

customer’s requirements.

• Persuade the customer to buy by demonstrating

how merchandise or services meet their needs.

• Record the customer’s personal information

accurately in a computer system.

Contact this candidate