Manager Office
Resume:
Joseph Hernandez
Hayward, CA 94541
CAREER OBJECTIVE:
I have excelled as a manager for the last 15 years. I have implemented procedures to accomplish monumental goals. I truly care about the quality of my work & cutting edge with technology and global thinking.
EXPERIENCE:
A TAMAM Construction
Customer Service Director
Fremont, CA
Jul 2020 - Current
● Preformed welcome calls to all new clients.
● Checked in with clients periodically to identify project issues.
● Escalated & coordinated corrective measure with subcontractors.
● Monitored 3 email boxes & delegated emails.
● Managed group chats for all projects in production.
● Answered the phones and directed calls.
● Assisted with marketing: calling, scheduling & confirming appointments.
● Scheduling subcontractors and services.
● Order, confirmed, scheduled & paid for materials and permits.
● Performed production meetings with Project Managers and discussed each project; collected a posted a summary.
● Sourced & onboarded new contractors and service providers in all trades.
● Assisted with contracts, change orders and cancellations.
● Posted clients payments in accounting software.
● Setup scheduled payments for the client in H.I.S software.
● Posted reimbursements, payables and receivables for projects.
● Process A/P & A/R for business.
● Applied and renewed business licenses for various cities.
● Sourced general liability and workers comp insurance.
● Ordered insurance certificates for projects. G/L & W/C.
● Processed Payroll for a staff of 200 - Prevailing Wage.
Altamont Manufacturing
Business Office Manager
Livermore, CA
Jan 2020 - June 2020
● Onboarding of new hires & exit interviews for layoffs and terminations.
● Calculated and processed payroll weekly. Setup payroll garnishments.
● Maintain, manage and record day-to-day accounts payables and receivables.
● Full cycle bookkeeping & reconciliation.
● Preparation of various financial statements and records periodically.
● Established and enforced safety programs.
● Ordered & stocked office supplies.
● Assisted employees with General Human Resources.
● Assisted employees with Benefit enrollment and Information.
● Assist in the maintenance, system audits, and any compliance checks.
● Develop, maintain, support and deliver a variety of reports or queries utilizing
● Lead the implementation of process improvements to gain efficiency.
● Quarterly Forecasting. Documented meeting minutes.
● Create, implement and manage development campaigns.
● Organize meetings and manage the office’s calendar.
● Organized company events.
U.S. Merchant Systems
Business Office Manager
Fremont, CA
Dec 2010 - Jan 2020
● Accounts Receivable : Processed 125+ weekly : Sent Invoices, collected, 3 way matched.
● Accounts Payable : Processed 100+ payments : Checks & bank transfer ACHs.
● Full cycle bookkeeping & reconciliation.
● Created and managed purchase orders via ERP system.
● Monthly bank account reconciliation & month end procedures.
● Planned corporate events, team builders, made travel arrangements & coordinated meetings.
● Ordered office supplies / office equipment & food.
● General HR - Provided Forms & resource information.
● Managed an office staff of 26: Screened, hired and terminated employees.
● Budget planning for three divisions of the business.
● Project management coordinator between three divisions.
● QuickBooks: Accounting / Reconciliation / Check Runs
● Processed payroll for three divisions bi-monthly for salary & hourly employees.
● Processed garnishments & provided and collected all new hire onboarding documents for HR.
● Provided assistance with benefits to employees : Medical, Dental & 401K. The Men's Wearhouse / Corporate Office
Assistant Manager of Operations
Newark, CA
March 2005 – October 2010
● Assisted the Manager of operations with the day to day operations of our department.
● Interface with People Team, IT, and other cross-functional teams
● Made important policy, planning, and strategy decisions.
● Developed, implemented and reviewed operational policies and procedures.
● Assist HR with recruiting when necessary.
● Created and managed spreed sheets.
● Oversee budgeting, reporting, planning, and auditing.
● Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
● Managed a team of 10 people.
● Identify and address problems and opportunities for the company. Robert Half, inc.
Administration Specialist (SPS Program)
Fremont, CA
January 2000 - March 2005
● Completed special projects as assigned.
● Invoice coding for payment & data entry
● Created and implemented procedures for locations.
● Utilized and created spreadsheets and templates.
● Heavy correspondence by email and fax.
● Heavy data entry using high detail.
● Kept records files updated & organized.
● Accepted long and short term stays at clients for various projects. Systems : PC, Mac, UNIX, ChromeOS, iPhone & Android Software : QuickBooks - Enterprise, Word, Excel, Access, Outlook, Pivot Tables, Crystal Reports. Adobe Acrobat X – PRO, Distiller, AIR, LiveCycle, Oracle, SalesForce, DropBox, Google Suite, Office 365, NetSuite H.I.S Construction, CoConstruct. EDUCATION:
James Logan - Union City CA – Graduate June 1998
University of California, Berkeley – MBA Masters in Business Administration 2010 - 2014 University of California, Berkeley – Accounting Degree 2010 -2012
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