Social Media Manager

Ashley Gray

703-***-**** adgksr@r.postjobfree.com

***** ****** ****** ***** ** Centreville, VA 20120 www.linkedin.com/in/ashley-gray-a1a579130

SKILLS

Social media analysis Budgeting Customer Service

Adobe Photoshop, Illustrator & InDesign Google analytics Teamwork

Data analysis Microsoft Suite Flexibility

PROFESSIONAL EXPERIENCE

Strayer University Chantilly, VA

Financial Aid Advisor, Trainer January 2019-Present

Met 50 + daily inbound call volume goal to assist with internal and external inquiries about federal student funding

Scored 100% on the company’s quality assurance rubric for four months

Clarified inquiries through researching information across multiple federal databases

Counseled students on financial aid policies, requirements, and procedures

Stayed informed and responsive on changing financial aid policies and procedures through voluntary company meetings

Supported financial aid team new hires with individual training as needed

Implemented action plans created to focus on trainer performance improvement

School Environmental Action Showcase (SEAS) Fairfax, VA

Public Relations Coordinator, Media Relations Manager February 2018-April 2018

Drafted initial pitches and press releases for, and collaborated with the client

Optimized outreach campaigns through critical analysis of emails, media coverage, and Facebook Ads to improve campaign results

Produced a list of and built a repour with local news outlets

Assisted in the execution of the event by providing photography, promotional material graphic handouts, the event logo, and press releases

Organized college students to participate in the judge panel for the environmental essay contest

Darden Restaurants Fairfax, VA

Server, To-Go Server January 2017-December 2018

Increased customer satisfaction by 3% that resulted in the increase of the store’s regional ranking

Suggested specialty menu items for guests to increase restaurant sales

Ensured quality control by checking the accuracy of multi-course meals before delivery to guests

Assisted in restocking supplies and cleaning areas of the restaurant as needed

Delivered exceptional, friendly, and fast service

EDUCATION

George Mason University Fairfax, VA

College of Humanities and Social Sciences Class of 2018

Bachelor of Arts in Communication, Public Relations concentration Cumulative Major GPA: 3.6

Minor in Health Communication

Northern Virginia Community College Woodbridge, VA

Associate of Arts in Liberal Arts Class of 2016

Dean’s List Spring 2015

Cumulative GPA: 3.43

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