OVERVIEW

Engaging service professional, effective problem-solver, and compassionate team-player

seeking to leverage transferrable skills in a meaningful and constructive environment. EXPERIENCE

PROJECT MANAGER, ATLANTIC CUSTOM LANDSCAPES/BLUE DOG EQUIPMENT RENTALS

April 2020 – Current

Manage multiple projects and office operations across two family owned businesses Create processes to manage workflow; Meet with customer to determine expectations; Communicate project needs to team; Ensure success criteria was met by customers; Document payments and expenses in QuickBooks; Create marketing material and distribute it to potential customers; Follow up with leads to drive an increase in sales ACCOUNT MANAGER, NICE INC.

March 2019 – December 2019

Create lasting relationships with customers and identify further sales opportunities Oversee and manage day-to-day relationship with Enterprise level corporations; Develop strategic process for renewal of contract subscriptions; Ensure sales performance in B to B relationships

Accolade: Exceeded field sales quotas on contracts and revenue DISTRICT SALES REPRESENTATIVE, CHENEY BROTHERS

August 2016 – March 2019

Determine customer needs and exceed sales expectations Establish rapport with formal and informal leaders, decision makers, influencers and reviewers to solidify long-term loyalty and stimulate viral promotion across community; Translate subjective customer business requirement to specific product offerings from catalogue of over 17,000; Set pricing; Oversee delivery; Manage commitments and exceptions with customers independently Accolades: Golden Circles sales award in first year, manage over 100 customers doubling my customer base in less than 2 years

DIRECTOR OF PROGRAMS, TREASURE COAST FOOD BANK

July 2015 – August 2016

Establish and lead various processes to secure food distribution to multiple counties Maintain relationships with cooperative and competing agencies to ensure food safety; Develop and manage programs to provide meals to thousands of children; Write Grants and presentations to enable programs; Provide direct support to service teams and community members in need

Accolade: Bring struggling Summer Feeding Program to success by implementing stream-lined, documented processes in record time, supporting the welfare of children in 4 counties

MANAGER, 121 TAPAS ON THE WATER

September 2012 – June 2015

Attend to all customer and employee needs ensuring consistent and remarkable service Initialize business from start-up; Set up and manage inventory system to reach yr/yr increased profitability; Hire, train and manage staff KEY

STRENGTHS

Proactive Problem

Solving

Motivational

Management

Clear & Concise

Communication

Time Management

Conflict Resolution

Data & Technology

Proficiency

CONTACT

P: 1-561-***-****

E:MISSEMILY121@GMAIL.C

OM

*References happily

provided upon request

EMILY

THOMPSO

N

EDUCATION &

COMMUNITY

Lynn University, 2016

MA Applied

Psychology, Cum Laude

Indian River State

College, 2008

BA Psychology, Cum

Laude

Landmark Forum

Extensive Spanish

training

Volunteer at female

juvenile rehabilitation

facility

Accolades: Set record in staff loyalty and minimized turnover; Achieve #4 most popular in city with 4.5 Stars within first 2 years; Enable successful sale of business in less than 3 years

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