Rafaelino Meza Miranda

Resume Professional:

Customer oriented with a strong track record of high performance teams to achieve or exceed objectives. Dedicated and hardworking with internal drive to offer quality. Trainer of tactical teams with extensive experience in training and team development.

Employment History:

12/2015 to 02/2018

techcinal support agent HISPANIC TELESERVICES DE GUADALAJARA SA DE CV – monterrey, N.L

I handled with good skills 60 incoming calls per day, generating 60 follow-ups for technical solutions which reduces expenses greater than 1000 dollars per month for service improvements. It provided an exceptional level of service to each client by listening to their concerns and answering their questions. I collaborated directly with customer service departments to achieve better results. Supervised multiple databases to track the entire company system.

Wutech: provided techinal assistence to enterprise afiliates.

Agent support/tier2

Supervise tier1 technical assistence provided to enterprise afiliates with followups in regard of troubleshooting.

04/2015 to 12/2015

technical support agent

PROVEEDORA DE PERSONAL ESPECIALIZADO S A DE C V – Monterrey, Nuevo león Improved the company's customer service rating by 40%.

Huggenet: provided customers with assitence in technical difficulties with ther sattelite internet services, enterpirse customers.

Microsoft: answer desk technician

10/2013 to 04/2015

technical support agent CONDUENT DE MEXICO SA DE CV – monterrey, nuevo león

I carried out the assessment and initial analysis of the clients to begin the research process for improvements in the company's used systems.

I manage within the company different campains such as Sprint making and receiving calls providing assistence to customers in regards of cellular phone services.

Qwest: provided technical assistence to triple play home services. i.e. phone,internet,cable.

Formación:

1995 Título de Bachillerato: bachillerato Escuela Preparatoria General Francisco J. Mújica - Miguel Hidalgo SN, Ayuntamiento 92

Aptitudes:

Communicative skills.

Conflict resolution.

Attention to detail .

Problem resolution.

Great verbal communicator.

Speak English and Spanish fluently.

Información personal:

Edad: 43 años

Estado Civil: Casado

Hijos: 4

Teléfono personal: 813*******

Teléfono de casa: 81 83211407

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