Auris Rodriguez

cell:862-***-**** email:adgkok@r.postjobfree.com

Customer-oriented, quality-focused professional offering 10+ years of administrative experience. Creative problem solver with ample experience in call center operations, and client relations. Excellent interpersonal communication skills allowing for effective collaboration with various levels of employees and clients.

Experience

NOVEMBER 2019 – JUNE 2020

Customer Service Representative, USF Health, Tampa, FL Responded to incoming calls and registered new patients and assisted existing patients with their medical appointments. Answered questions, clarified information and entered and verified health insurance. Sent electronic messages to medical staff when needed and worked as a team with other staff members in order to best assist the caller. Placed outgoing calls to complete follow-up on requests, as necessary. AUGUST 2018 – FEBRUARY 2019

Senior Clinical Administrative Coordinator, UnitedHealthCare, Tampa, FL Responded to incoming calls for both verbal and written requests while ensuring customer quality. Identified and assessed customers’ needs quickly and accurately. Placed outgoing phone calls to complete follow-up on requests, as necessary. Consistently met established productivity and quality standards. Created, edited, saved, and sent documents to corresponding parties. Navigated PC to open applications, sent emails and performed data entry.

OCTOBER 2017 – APRIL 2018

Authorization & Appointing Representative, Health Net Federal Services, Tampa, FL Made medical appointments for veterans according to their needs and specifications. Researched providers available with various search tools such as the internet and the company’s intranet. Made calls to providers and confirmed appointment details; called veteran and gave appointment details. Communicated with the supervisor or the VA if needed further assistance with a case. OCTOBER 2016 – MARCH 2017

Spanish Interpreter, Cyracom, Tampa FL

Interpreted inbound calls from various fields from Spanish to English and English to Spanish. Performed interpretation adhering to the protocols of the company. Provided outstanding service to all parties involved.

JUNE 2014 – AUGUST 2016

BDC Administrator, DCH Paramus Honda, Paramus, NJ

Processed inbound and outbound call while working multiple programs simultaneously. Notified customers of open recalls pertaining to their vehicle. Scheduled appointment with customers for services to their vehicles. Worked in conjunction with the service advisors to deliver better customer service. Transferred phone calls to the appropriate parties/department to better assist customers JUNE 2012 – JUNE 2014

Valet Clerk, Classic Valet Services Inc., New Rochelle, NY Organized parking for events for up to and over 100 vehicles. Assisted customers with their vehicle. Greeted customers with friendly service when they arrived. AUGUST 2010 – JUNE 2012

Service Agent, Synergies First, Santiago, Dominican Republic Used skip tracing to contact customers in order to update and enter their personal information into the Quandis Program. Notified parties via email with any relevant information or updates. Used multi-line telephones. Provided all documentation required to proper parties FEBRUARY 2003 – APRIL 2010

Secretary / Unit Clerk, Hackensack University Medical Center, Hackensack, NJ Answered multi-phone lines and transferred to the appropriate party. Cleaned, ordered, and stocked the floor with materials needed by staff. Computed, recorded, proofread data and other files such as records. Entered patients’ information into the computer system. Made sure all patient binders remained organized and up to date.

Skills

Bi-lingual – English & Spanish • Experienced in Microsoft Office Suite • Experienced in Quandis, X-time, Interactive Network, ADP, ASRPro, I-Cue, Avaya, Outlook, EPIC, Cactus I-observer • Team player • Excellent time management skills • Type 45 WPM • Knowledge of medical terminology Education

Associate in Business Management, Berkeley College, Woodland Park, NJ