RESUME

Sohan A Shetty

P.O. Box no ******

Dubai.

Mobile No. 056*******

E-mail: adgkm4@r.postjobfree.com

Professional Objective:

To carve niche for myself in this competitive world at the same time align my career goals and thus be a value addition to the organization

Personal Attributes:

Highly organized, efficient, flexible and versatile team player who will work hard and excel in any environment. Dedicated and committed, willing to take on challenging roles, tough assignments and work to tight deadlines.

Career Path

April 2017 to Aug. 2020

Worked with Citymax Hotel (Sharjah), as Front Office executive Job Responsiblities

● Well versed with the Front office Software.

● Handle guest queries, arrange pick up and drop off from airport to hotel and vice versa

● Submission of day to day reports and room occupancy to CID

● Register guests and assign rooms,accommodate special request whenever possible

● Assist in pre-registration and blocking of rooms for reservations

● Understand room status and tracking room status

● Adopt selling techniques to sell rooms and to promote other services of the hotel January 2016 to March 2017

Worked as a Senior Cashier for Le Jerdin Cafe (Dubai) Job Responsiblities

● Receive payment by cash, check, credit cards etc.

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

● Greet customers entering establishments

● Resolve customer complaints.

● Answer customers' questions, and provide information on procedures or policies.

● Calculate total payments received during a time period, and reconcile this with total sales. September 2014 to January 2016

Worked with Grandeur Hotel (Dubai), as Front Office executive Job Responsiblities

● Well versed with the Front office Software.

● Handle guest queries, arrange pick up and drop off from airport to hotel and vice versa

● Submission of day to day reports and room occupancy to CID

● Register guests and assign rooms,accommodate special request whenever possible

● Assist in pre-registration and blocking of rooms for reservations

● Understand room status and tracking room status

● Adopt selling techniques to sell rooms and to promote other services of the hotel September 2013 to July 2014

Worked with Sutherland Global Services, as travel consultant for Air India Job responsibilities

● Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations

● Discuss client requirements and advise on suitable options

● Plan, prepare and cost itineraries (travel plans) for clients

● Make travel, accommodation and related bookings

● Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements

● Issue tickets for travel, accommodation vouchers and all relevant documentation

● Collect payments and maintain records of transactions

● Assist with changes to travel arrangements and bookings where required.

● Manage and log all customer call and e-mails.

● Answer customer inquiries concerning services, products, billing etc. July 2012 to August 2013

Worked with TCES BPO as a Guest Service professional for Jet Airways Job Responsibilities

● Ensure proper maintaining of documents.

● Monitor project schedules and supervise completion.

● Internal co ordinations, scheduling with shift supervisors.

● Back office support and correspondence

Professional Qualification:

Completed IATA Foundation course and Diploma in International Airlines & Travel Management.

Academic Credentials:

Passed HSSC from Mumbai University, India

Passed SSLC from Mumbai Examination Board

Personal Data:

Date of Birth: 25th July, 1988

Nationality: Indian

Marital Status: Single

Languages known: English, Hindi, Marathi, Tulu

Visa Status: Employment Visa

Computer Skills:

Basic knowledge of Windows Package and Internet skills Sohan A. Shetty

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