Salesforce Admin

Name: Meena Kota

Salesforce Admin Certified

Credential ID: 21498193

Email: adgkkw@r.postjobfree.com

Cell: 512-***-****

PROFESSIONAL SUMMARY:

Over 4 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Lightning and Support experience.

Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.

Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.

Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.

Experience in using client and server side in Lightning Design.

Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Have in depth Knowledge and understanding of Salesforce CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Added Lightning Component to Lightning Pages and Record Pages.

Technical knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.

Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.

Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.

Installed Sales Force Apps, configured and maintained user security permissions in compliance with organizational needs.

Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS:

SFDC Technologies

Salesforce CRM, Lightning Applications, Salesforce Admin, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, sales force offline Edition, Analytic Snapshots, Case Management System.

Languages

Apex, Java, SQL

Web Technologies

HTML, Visualforce, Javascript

Tools & Technologies

Force.com Data Loader, Force.com Platform(Sandbox and Production)

Databases

SQL Server, My SQL, MS Access, DB2

Platform literacy

Windows, Android, Mac OS.

PROFESSIONAL EXPERIENCE

Company: Intelogik Solutions, Pune, India

Client: BCBS, USA

Duration: July 2018 to Present

Role: Salesforce Administrator

About Client: BCBS is a million-dollar business serving many customers across the globe, is using Salesforce platform to maintain its huge insurance business. They use various standard features of Salesforce like lead management, case management and ensure quick solutions to customer as well as business growth. By using featuring like web-to-lead, web-to-case they are providing an interactive platform for customers. Also, we have used many custom objects, automation and custom code used like APEX, VFP in this project to main this insurance business on Salesforce.

Responsibilities:

Involved in gathering and analysis of business requirements and then effectively took part in sprint

planning to achieve the requirement.

Analyzed the business process of client and then involved in creating the application and data model

required for the requirement.

Created custom application, objects, tabs, fields with the custom functionality to efficiently meet the

business requirement.

Implemented Salesforce lightning components for small set of users within the organization.

Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

Created reports, dashboards, and processes to continuously monitor data quality and integrity and

assisting users with report design and management.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and

created permission sets where necessary.

Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.

Responsible for setting up Filed Level Security.

Developed custom Workflows and Assignment Rules for case escalation.

Implemented Field Level security for sensitive data holder fields.

Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules,

automation and queues, auto response rules, escalation rules, chatter groups, person accounts,

cases and solutions.

Created many Email Templates and Mail Merge Templated and was involved in doing the mail merge for different standard and custom objects in lightning experience.

Used the Aura framework and Salesforce lightning Design System (SLDS).

Involved in end-to-end testing and gathering feedback from business users

Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types,

Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles,

Roles, Reports and Dashboards etc.

Company: Intelogik Solutions, Pune, India

Client: American Red Cross, USA

Duration: July 2016 to Jun 2018

Role: Salesforce Administrator

About Client: America Red Cross is a huge organization in USA which has many activities related to health

care. They have 1000s of clients and volunteers to run their activities in the world. For this mass process, they

regularly conduct corporate seminars throughout the world and for that they are using one mini project of

Salesforce. This project has information like seminar details, speaker details and various process they

followed. They mostly conduct 100s of such seminars in the world per month. The project was created for

employees of the organization to enter these data and maintain the details.

Responsibilities:

Involved in SFDC application setup and customization to match the functional needs of the Company.

Worked as Salesforce admin support governing user account creation, personal information setup,

password reset, Roles & Profile creation, user group creation, updating company profile, Network

access setup.

Involved in setting up field level access for each custom object created based on the user’s role within

the organization.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components

involved in the Data Transformation and Data Cleaning activities while transferring the data to the

external system using Informatics on Demand.

Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to

implement business logic.

Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Involved in customizing custom objects, tabs, fields, page layout as per the business need.

Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-

mail templates.

Maintained user roles, security, profiles, and workflow rules wherever necessary.

EDUCATION:

Certification:

Salesforce Certified Administrator

Sun Certified Java Programmer

Bachelor’s Degree:

Bachelor’s Degree in Civil Engineering from VCE, O.U, INDIA

RESIDENT STATUS: U.S Citizen

References: References will be furnished on request

Contact this candidate