Investigations-Human Resources-Security Officer Customer Service

Stephanie S. Reis

*** ********* ***, **********, ** 15317

724-***-**** ~ adgkgd@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional investigator with over twenty years experience working in the private sector and investigating a variety of cases and developing a diversity of critical skills. Caseworker with Washington County Children and Youth Services increased my knowledge of the Child Welfare Laws and enriched my case management abilities. I strengthened my customer service skills while being the first point of contact for PPG as their front desk receptionist/customer service officer. My success as a customer service officer with PalAmerican Security led to my management role in Human Resources. My four years as Township supervisor influenced my management and financial skills. Relevant work and life experiences have defined and strengthened my skills in: active listening and critical thinking; tailoring of strong verbal and written communication; problem sensitivity; ability to adapt to change; inductive reasoning; performing detailed inquiries and interviews; interpretation of legal documents; compiling detailed reports; utilizing preferred databases; knowledge of excel programs; testifying at hearings; and demonstrating integrity.

WORK EXPERIENCE:

2019 – 2020 Manager of People & Culture – Human Resources

PalAmerican Security, McKees Rocks, PA

Manage on boarding of new hires for various states across the US

Conduct interviews of applicants

Process background checks, drug and health screenings, DocuSigns, and E-Verify for all new hires

Handle garnishments, unemployment claims and workers compensation claims as needed

Utilize employee record management databases

Respond to inquiries regarding policies, procedures and programs

Ensure company policies are communicated, applied and enforced

Assist employees with benefits or paycheck discrepancies and general employment inquiries

2018 – 2019 Caseworker I

Washington County Children and Youth Services, Washington, PA

Conduct interviews of families, children, witnesses, and collaterals to determine safety of home/child

Investigate allegations of child abuse /neglect

Prepare court petitions and supporting documents for court hearings

Testify in court as to the status of child/children permanency goals

Visit and inspect the physical homes or placement settings of the child and assess the welfare status of child/children

Conduct safety and risk assessments of the placement homes and families

Assess the family needs for services to enable the child to safely stay in the home

Create referrals for family services

Perform drug tests

Arrange visitation of family members

Transport family members to appointments/visits

Manage high volume caseload

Document case activity in specialized database

2017-2018 Security Officer/Receptionist PPG Industries

PalAmerican Security, Pittsburgh, PA

Greeted and logged in visitors for PPG Paints

Created and issued employee and guest badges

Visual compliance clearances for foreign national visitors

Ensure safety and environmental security of the plant through foot patrol and video monitoring

Assisted Plant Environmental and Safety Department with auditing records of contractor safety trainings

Compile daily detailed incident reports

Worked with HR during high volume times with mailings, paychecks and employee records.

Demonstrated strong customer service.

Answered and directed calls via two-way radio and telephone

2000–2016 Professional Investigator

CSI Corporate Security Investigations, Inc., Monaca, PA

Investigated and analyzed diversity of civil, criminal, and insurance cases including theft, fraud, embezzlement, and homicide

Compiled detailed reports of investigative research

Performed background investigations including experience with federal employment applicants

Conducted extensive field surveillance-photographic services, electronic counter-measures

Analyzed accident investigations and took recorded statements

Involved with risk management assignments– vulnerability analysis, executive protection, mitigation plans

Served civil and criminal subpoenas

Mediated and documented water hauling for natural gas production company under special assignment

2010–2014 Township Supervisor

Buffalo Township, Washington, PA (Washington County) Secretary/Treasurer, Board of Supervisors,

Supervised Second Class Township affairs

Executed executive functions such as enacted ordinances, enforced state regulations and local codes

Formulated financial goals for the annual budget

Created monthly financial reports of expenditures

Managed personnel affairs

Interacted with citizens of the community

1993-2000 Special Investigator

R.P. Ross & Company, Pittsburgh, PA

Investigated suspected fraudulent insurance claims through extensive research and surveillance

Conducted background investigations and medical canvasses

Gathered and reviewed evidence

Participated in undercover operations

Compiled detailed reports for litigation preparation

1989-1992 Private Investigator/Field Agent

Waldman & Associates, Philadelphia, PA

Background investigations

Conducted public record searches in county courthouses and with state and local agencies

Subpoena service

Developed strategic methods of ascertaining information inconspicuously

Participated in covert surveillance operations

CERTIFICATIONS:

Emergency Management Institute – FEMA – NIMS Training (2016)

Act 235 Certified, Lethal Weapons Training Act (2002/2005/2008)

First Aid & CPR

Magisterial District Judge Instruction and Training (2008) Minor Judiciary Education Board

CONTINUING EDUCATION:

Substance Abuse in the Workplace (2017)

Sexual Harassment- What Employees Need to Know (2017)

Department of Homeland Security – Active Shooter Training (2016)

Fraud Training Seminar of the International Association of Financial Crimes Investigation (2007)

Emerging Trends in Fraud Investigation and Prevention- Shedding light on Criminal Behavior (2006)

Senior Abuse/Crimes by U.S. Department of Justice (2005)

The Reid Technique of Interviewing and Interrogation (2004)

Terrorism Seminar by U.S. Department of Homeland Security (2002)

EDUCATION:

1985-1989 Bachelor of Science Degree, Criminal Justice

East Carolina University, Greenville, NC

Dean’s List, Chancellor’s List, Honor Roll Achievement

Internship with Trial Court Administrator

1985 Graduate, High Point Central High School

High Point, NC

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