Theodore Kuchta

Dedicated Operations Manager and effective leader who excels at using proven

methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.

adgkeo@r.postjobfree.com 817-***-**** http://www.linkedin.com/in/teddkuchta Results-driven and accomplished professional, currently pursuing PhD in Business Administration with an emphasis in marketing and the PMP certification, having 15+ years of extensive experience in coordinating operations, implementing effective strategies, developing SOPs, planning inventory, and setting operational objectives.

While having a comprehensive career, I have;

• Proven ability to identify and rectify problems, analyze financial data, and manage human resource.

• Demonstrated success in managing multiple projects, reducing labor and supply costs, transforming underperforming team into top performer, and developing and maintaining customer relationships.

• Stellar record of increasing organizational productivity, implementing scheduling software, and executing onboarding and training programs.

Work Experience

PMP Certification Coursework

Texas A&M University Kingsville - Mansfield, TX

July 2020 to Present

I am currently working on my certification for my PMP certification. I look to complete this by October 2020 through an online certification course then testing with PMI. I will be completed with the coursework in October 2020 and test in November 2020. DBA Candidate – Business Administration (Marketing) Grand Canyon University - Mansfield, TX

February 2020 to Present

I am currently a DBA Candidate in Business Administration with an emphasis in Marketing. My coursework includes accounting practices, financial principles and practices and marketing coursework. I will complete coursework in late 2023. Distribution Center Operations Manager

SHOEBACCA - Irving, TX

October 2019 to March 2020

Established process paths for picking, shipping and receiving and developed the Standard Operating Procedures for the distribution centers. Improved process time of product receiving and minimized problems due to incomplete purchase in collaboration with merchandising and buying teams. Maximized personnel on the warehouse floor during all production hours by assisting in implementation of a split shift system. Implemented scheduling software that cut the current scheduling of employees by 3-man hours, tracked productivity vs attendance and streamlined leave requests. Executed an onboarding and training program that resulted in better qualified employees and less turnover of the employee population.

Key Contributions:

• Streamlined the shipping process by adding in automatic taping machines and a redesigned shipping box that resulted in reduced labor and supply cost. This resulted in a process improvement for the shipping process that led to 0 missed shipping times and earlier finish times which saved the company money by cutting overtime by 5%.

• Supervised 2 distribution centers (Irving, TX and Clarksville, TN) for an online shoe retailer with 1M+ in sales per quarter and 6000 products shipped per day.

• Partnered with IT to develop a metric based solution for tracking employee’s productivity rates and KPIs using Tableau and Magento. I then displayed those statistics, in real time, on televisions throughout the distribution center so that employees could see their progress. This resulted in better production across the processes due to employees competing against each other for rewards given by the management.

• Developed a training plan for all paths and implemented the retraining of all employees to the SOP standard of the timeframe of 1.5 months, this resulted in less mistakes due to improper teaching and knowledge gaps in the workforce.

• Streamlined the receiving process by adding stations within the receiving area and floating employees from other areas to augment the receiving staff as well as partnering with the buying team to develop better practices in writing and transferring purchase orders to the receiving team. This resulted in receiving being able to process a 3-month backlog of product in 3 weeks and solve problems that had arisen from purchase order numbers not matching the amount of product on the order.

Area Manager

Amazon.com - Fort Worth, TX

August 2018 to October 2019

Planned and executed productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor. Administered the installation of two Smart Pac machines that increased volume in the Singles department by 30% and the installation of the Monet Program that saved Amazon 2% on packaging by changing the printing of the shipping labels. Led one of the top producing AFE sections for volume during prime day 2019, that resulted in facilitating the building rank in the top 4 in the network for production. Key Contributions:

• Transformed an underperforming team into one of the top two teams out of 8 teams for multiple sort, pack and ship. I then was moved to singles pack as they were also underperforming and turned them into the top team out 4 shifts. This resulted in higher productivity and morale from both teams.

• Supervised an entire floor as the only Area Manager (the position calls for 2 Area Managers) with 107 direct reports and increased their productivity by 3% in the first month. This resulted in me mentoring and developing strong team leads to help with the supervision of the entire floor and 2 of those team leads applying for and getting accepted to the Amazon Area Manager Training Program. This also resulted in 4 employees becoming Training Ambassadors for different areas of the building.

• Partnered with HR to review personnel files to onboard new employees, promote employees and determine outcomes on disciplinary cases. This resulted in me mentoring 4 employees that were considered at risk of being terminated due to low productivity and disciplinary problems.

• Was the chairman of the employee FUN committee and planned 10 employee events to promote a fun work environment and I was the chairman for the diversity committee which promoted diversity in the workplace through hiring practices and celebrating different cultures. This resulted in 5 planned cultural diversity events, 4 employee appreciation barbeques, an employee on shift morale event and a building relaunch.

• Used Amazon Web Analytics to track employee's rates, plan for volume pushes and predict labor sharing so all departments would be staffed accordingly. The result of this was being able to see real time KPIs and act on them to improve productivity among the team and identify employees who required extra mentorship or training.

• Led weekly meetings to brief the general manager and stakeholders on the succusses and barriers that our department faced and led a Kaizen on the productivity of the smart pack machines. This resulted in better support and cooperation between the different teams and the support elements withing the building.

Seasonal Rug Manager

At Home, The Home Decor Superstore - Mansfield, TX September 2018 to March 2019

Restructured rug department to cut down on overstock and facilitated customers to locate product. Transformed the receiving department to increase efficiency, resulting in faster truck unload times with fewer personnel. Administered current state of process in the rug department while communicating with leaders and associates in department to figure out value stream and ultimately alter the system to better provide the product to the customer. Conducted weekly inventory control audits to ensure the correct product was both displayed and available to the customer. Key Contributions:

• Reorganized the rug department to place rugs in the correct pods corresponding with their display models and organized them by size within the pods that lowered overstock by 25%, boosted sales in rugs by 10%. This resulted in a better selection for customers, a higher rate of customer satisfaction and less returns of product due to poor selection.

• Developed and maintained customer relationships that resulted in 15% increase in rug sales for the Mansfield location in December. This resulted in a contagious “can-do” attitude among the employees.

• Partnered with the warehouse manager to develop an SOP and instruction binder to train new employees on setup and maintenance of the rug department. This resulted in a cleaner and safer rug department on both the sales floor and in the warehouse, which reduced injuries for repetitively repositioning product within the warehouse. Detachment Commander

US Army - Fort Bragg, NC

September 2017 to August 2018

Facilitated to develop standard operating procedures and talent pipeline to recruit soldiers into psychological operations while ensuring selection of quality soldiers to the operational force. Organized and led asset protection teams in austere locations to escort of principles that were engaged in giving information to US agencies.

Key Contributions:

• Led three diverse teams located in different countries that resulted in 150+ successful psychological operations in contingency environments. This resulted in zero loss of personnel and full accountability at all times.

• Provided hands-on leadership while effectively utilizing allocated resources and controlling stewardship of $7M+ in equipment with zero losses. This resulted in fewer training days lost to missing equipment and resources.

• Led soldiers in austere conditions to achieve tactical and strategic objectives for the United States and its allies. This resulted in the development of autonomous leadership capabilities and vigorous cross training of teams to act independently of higher command. Assistant Operations Officer

U.S. Army - Fort Bragg, NC

April 2017 to September

2017

Planned and coordinated operations and ensured the operations officer was equipped with pertinent information about operations, PSYOP, organization, and training. Planned and coordinated with other staff sections in preparing and publishing operations orders, fragmentary orders, and training

programs. Conducted risk management audits of subordinate units, both in garrison and deployed, to help commanders access their risk weaknesses and to create lesson learned continuity data base. Key Contributions:

• Organized and sourced over 10 special projects and two rapid fielding initiatives to deploy companies in contingency operations. This resulted in better training opportunities for soldiers while maintaining a strict training budget and cutting down on outsourcing to contractors.

• Managed 15 direct reports that were connection points for all soldiers in the Battalion for travel, continuing education, jump status and currency, and deployment.

• Partnered with logistics, intelligence and security to deploy soldiers to assignments all over the globe. This resulted in a partnership between 4 different organizations across Fort Bragg to deploy soldiers and their equipment to locations faster and without losses. Education

DBA in Business Administration (Marketing)

Grand Canyon University - Phoenix, AZ

February 2020 to Present

MS in Forensic/Clinical Psychology

Grand Canyon University - Phoenix,

AZ July 2016 to January 2018

BS in Interdisciplinary Studies

University of Texas at Arlington - Arlington,

TX August 2007 to November 2009

Associates in Human Intelligence Collection

Cochise College - Sierra Vista, AZ

July 2006 to March 2008

Military Service

Branch: US Army

Rank: Captain 0-3

Occupations: Counterintelligence Officer, Human Intelligence Collector, Infantry Officer, Psychological Operations Officer

July 2006 to August 2018

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