Office Manager
Resume:
Lamont A. Parker
Alexandria VA 22304
Phone: 202-***-**** Email: adgke2@r.postjobfree.com
OBJECTIVE
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
PROFESSIONAL EXPERIENCE
Swiss Post Solutions Inc. / Howard University Washington, DC 08/2018 to 04/2020
University Postal Services Associate
●Safely and carefully operate a box truck or cargo van to make deliveries/pickups of dormitory furnishings, personal items, and other related items.
●Responsible for daily mail processing: metering, sorting, delivery of mail on campus, and loading/unloading trucks.
●Record departmental postal expenses, labor charges, and other documentation using computerized software programs, spreadsheets, and manual records; monitor U.S. Postal Serviced postage balances; provide reports as required.
●Inspect and x-ray all incoming mail and packages for suspicious characteristics and substances.
●Assure compliance with all mandatory U.S. Postal Service policies/procedures and maximize U.S. Postal initiatives in daily operations.
●Follow all applicable Swiss Post and Howard University policies, practices, and procedures, as well as demonstrating sound judgment and discretion.
●Operate postal equipment such as postage metering machine, inserting and folding machine, and labeling machine.
●Provide information regarding mailing services and processes to campus community.
●Ensure that all deliveries/pickups are handled carefully in order to prevent damage; report any issues to the Account Manager immediately.
●Coordinate vehicle maintenance.
●Maintain inventory and order postal supplies and products as assigned.
Robert Half / Mayer Brown LLP Washington, DC 10/2017 to 08/2018
Office Services Associate
●Processed high volumes of incoming and outgoing mail. Delivered mail and packages throughout the client location, following applicable distribution procedures.
●Handled sensitive and/or confidential documents and information.
●Matched receivables with purchase orders and accurately entered inventory record data into the appropriate database; verified that inventory levels are correct by conducting periodic physical reviews and reconciling counts with existing inventory records.
●Communicated with manager and client on job or deadline issues.
●Completed large numbers of reprographics requests according to job ticket instructions.
●Assisted with reception coverage, including managing multiple phone lines and visitor check-in.
●Set up conference rooms including audiovisual equipment, furniture configuration, and food/beverages as needed.
●Bound, cut, and/or assembled reprographics jobs, as necessary.
Sparks Group / Booz Allen Hamilton Arlington, VA 03/2017 to 07/2017
Concierge/Business Services Coordinator
●Scheduled hoteling office space for internal and external staff.
●Instructed clients on how to use AgilQuest hoteling reservation system software.
●Acted as single point of contact for all hoteling reservations including conference, collaboration, and team rooms.
●Reviewed and monitored department processes and procedures to identify opportunities to improve service delivery to internal and external customers.
●Maintained records and logs of service requests and track status.
●Assisted with marketing the property by coordinating guest, tenant, and visitor needs.
●Answered telephone calls, received messages, and redirected telephone calls.
●Maintained and updated filing, inventory, mailing and database systems, either manually or using a computer.
●Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
CBRE / Booz Allen Hamilton McLean, VA 07/2014 to 11/2016
Business Services Coordinator
●Responsible for correspondence and other documents, from notes, or dictating machines, using word processing software.
●Communicated with internal and external clients to answer questions, disseminate or explain information, take orders, and address complaints.
●Completed work schedules, manage calendars, and arrange appointments.
●Created a wide variety of template, company-sanctioned marketing materials which included maps, advertisements, demographic reports, and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software.
●Performed technical duties such as working with multi-media software, setting up audio visual equipment, and initiating video conferences.
●Answered telephone calls, received messages, and redirected telephone calls.
●Maintained and updated filing, inventory, mailing and database systems, either manually or using a computer.
●Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
●Compiled, copied, and sorted file records of office activities and business transactions.
●Reviewed files, records, and other documents to obtain information to respond to requests.
●Performed a variety of facilities and maintenance duties such as processing work orders for maintenance, coordinating moves, taking inventory and ensuring adequate supplies.
Advantage Staffing Resources George Washington University 08/2014 to 03/2015
Mail Clerk
●Greeted and assisted customers at the service window with mail and packages, FedEx and USPS.
●Logged, scanned, and processed packages utilizing a web-based tracking system creating a manifest for distribution, delivery, or pick-up.
●Communicated with customers to answer questions, disseminate or explain information, and address complaints.
●Successfully managed daily operations of mail room with no supervision.
Metro Access / Challenger Transportation Capitol Heights, MD 04/2011 to 11/2012
Paratransit Operator
●Conducted pre- and post-trip inspections to ensure proper operating condition of vehicle and on-board equipment.
●Successfully performed scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame.
●Ensured the safety of all passengers by use of appropriate on-board restraints.
●Ensured safe and clean vehicle condition at the start and end of each shift.
●Communicated effectively with dispatch or central office personnel via two-way radio.
●Adjusted to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.
●Provided excellent customer service including assistance on and off the bus, supplying information, and responding appropriately in the event of emergency.
●Diffused difficult situations and maintained order onboard vehicle.
●Documented thoroughly the course of the day including odometer readings, times, and passenger information.
●Accurately collected and reconciled cash fares collected from customers.
●Employed all techniques of defensive driving to minimize the risk of preventable and non-preventable accidents and/or passenger injuries.
●Protected passengers and secured vehicle in the event of accident or injury and communicated effectively with dispatch and operations staff.
●Maintained a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees in accordance with OSHA codes and safety regulations.
D.C. Child & Family Services Washington, DC 01/2005/ to 06/2009
Supply Clerk
●Maintained inventory of supplies and property records of office equipment and furniture.
●Assisted with the purchase and disposal of excess office furniture, equipment, and other related items through federal and local government.
●Verified that all computer hard drives were sanitized using proper procedures.
●Handled sensitive and/or confidential documents and information.
●Matched receivables with purchase orders and accurately entered inventory record data into the appropriate database; verified that inventory levels are correct by conducting periodic physical reviews and reconciling counts with existing inventory records.
●Prepared incoming and outgoing mail for distribution.
●Wrapped, sealed, weighed, affixed postage and dispatched all outgoing mail/packages in accordance with postal regulations.
●Maintained office equipment by performing minor repairs, routine cleanings, and placing service calls.
●Provided meeting and conference room support by setting up audio visual equipment.
●Dispatched government vehicles to transport clients and staff to and from meetings and events throughout the city.
●Maintained a record of daily vehicle use schedules and immediately reported any discrepancies to the supervisor.
●Provided reception work such as answering telephones, taking messages and greeting visitors.
LAI Logistics Applications Alexandria, VA 02/2002 to 12/2004
Mail Carrier and Clerk
●Ensured timely and accurate mail services were provided by processing incoming mail and other items and preparing outgoing mail and other items for pickup.
●Entrusted with handling confidential and sensitive materials from various departments.
●Provided meeting and conference room support by setting up audio visual and telecommunications equipment.
●Managed interoffice moves.
●Transported federal clients and staff to and from meetings and events.
●Matched receivables with purchase orders and accurately entered inventory record data into the appropriate database; verified that inventory levels are correct by conducting periodic physical reviews and reconciling counts with existing inventory records.
EDUCATION AND TRAINING
High School Diploma, 1988
H.D. Woodson Senior High School Washington, DC
Certificate in Advertising Design, 1987
Penn Career Center Washington, DC
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