Digital Marketing Data Entry

RAMIL AQUINO

adgkah@r.postjobfree.com +971-**-***-**** https://my.indeed.com/p/ramila-73sobem

Flat 306, Edris Bldg., Deira, Dubai

PROFILE

I have a 4-year experience in the Customer Service Industry from BPO companies and Upwork. I did the job mostly through email and chat, with different tools like Slack, Trello, MS Office, Google Suites, etc.

I also worked in different line of businesses like financial, technical, eCommerce, telco and amateur sports live streaming. For an expansion of skills and experience, I also tried working back end doing admin tasks, digital marketing, data research.

EXPERIENCES

2019– 2020

Data Entry and Operations Research Specialist, BallerTV

Complete event details and assets with minimal supervision, contributing to successful event executions.

Saved huge amount by implementing cost-saving initiatives that addressed long-standing problems.

Supported needs of data entry and operations researchers with skill and efficiency.

2018– 2019

Makati - Chat Support Specialist, [24]7.ai

Retained existing clients and developed a great trust for both old and new accounts by extending high quality and efficient support service for a US/Australia-based eCommerce.

Receive and promptly respond to customer queries and handle complaints.

2013– 2014

Technical Support Specialist, Convergys

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

Troubleshoot broadband related problems and issues.

2010– 2013

Computer Technician

Troubleshoots basic computer software and hardware issues.

EDUCATION

Universidad De Manila, Manila, Philippines

June 2013: Bachelor of Industrial Technology

AMA Computer Learning Center, Manila, Philippines

June 2017: Associate in Software Development

Certified Civil Service Professional, Civil Service Commission of the Philippines.

KEY SKILLS AND CHARACTERISTICS

·Critical Thinking

·Handling Pressure

·Leadership

·Problem Solving

·Basic JavaScript, CSS, HTML

·Microsoft Office

·Google Suite

·80 WPM Typing Speed

·Adaptability

·Standard SQL

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