Pin Chuan (Hugo) Tan

Hotelier

Working in one of the Forbes 5-stars property in the world. Having front desk receptionist, call center agent and concierge working experience.

adgk1g@r.postjobfree.com

+601********

Selangor, Malaysia

10 December, 1996

linkedin.com/in/pin-chuan-

tan-a71790165

SKILLS

Opera PMS

Customer Service

Call Center

Problem Solving Skills

Guest Relations

LANGUAGES

Mandarin Chinese

Native or Bilingual Proficiency

English

Full Professional Proficiency

Malay

Professional Working Proficiency

WORK EXPERIENCE

ITAP Concierge

Solaire Resort and Casino

02/2020 - Present, Philippines

-Greet guests and inform them of property amenities, services, hours of operations and local areas of interest and activities.

-Respond to guest special arrangements or services (e.g. transportation, restaurant reservation).

-Assist with luggage storage and retrieval.

Guest Relations Associate

Hostmaker

08/2019 - 02/2020, Kuala Lumpur, Malaysia

A company that based in London that provide AirBnb hosting services

-Answer, record, log and process all guest calls, requests, questions or concerns.

-Follow up with guests to ensure their requests or problems have been meet their satisfaction. Guest Services Agent

Marriott International

07/2018 - 07/2019, Kuala Lumpur, Malaysia

Process all guest check-ins, verifying guest identity, form of payment and assigning room. Secure payment prior to issuing room key, verify/ adjust billing. Accommodate guest requests, contact appropriate staff if necessary. EDUCATION

Bachelor of Hospitality Management (Honours)

Tunku Abdul Rahman University College

05/2016 - 05/2018, Kuala Lumpur, Malaysia

Diploma in Hospitality Management (Hotel Management) Tunku Abdul Rahman University College

05/2014 - 05/2016, Kuala Lumpur, Malaysia

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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