Front Office Manager
Resume:
CURRICULUM VITAE OFF
DAVID MOLEFE
OBJECTIVES
My main aim is to make a professional and dynamic contribution to my employer and showcase my hard working abilities. I am motivated by prospects of achieving my goals, i.e. to make a positive impact within my working environment and to obtain a Senior Position in a stable growing company with growth prospects which utilizes my strong Leadership skills, creativity, and hands-on approach and administration abilities. I have the confidence and ability and I do believe that I am a great asset to any establishment who wishes to employ me and hope to be seriously considered for an appropriate position that meet my experience and skills portrayed below.
REASONS FOR YOU TO CONSIDER MY APPLICATION
I have full collective experience in various departments of the hotels and lodges ranging from 3 – 5 star in various provinces of South Africa.
I am an extremely hard working person, goal driven, committed to archiving the best results in the work place and have a good attention to detail. I demand the best from all working under me at all times.
I am pro-active and believe in leading by an example. My strong points are stock controlling, cost management, and the ability to work independently and under pressure. I am a keen ad perceptive learner, and I always show interest and enthusiasm in learning new skills.
PERSONAL INFORMATION
Name: DAVID MOLEFE
Date of Birth: 22 JUNE 1988
Contact Numbers: 079******* / 079*******
Email: adgk1b@r.postjobfree.com
Address : Mkhuhlu Trust Unit Maf
Hazyview 1242
Gender: Male
Education:Grade 12
School: Matla Combined School
Nationality:South African
Marital Status: Traditional Married
Dependend: 3 Daughters
Own Transport:Yes
Drivers Licence:Code 10 / C1
Hobbies: Reading, Movies & Music
SYSTEMS KNOWLEDGE:
MS Office 2007 Hot soft Reservations System
Pan Lodge Hospitality System Innkeeper Procurement
Restaurateur Innkeeper Reservations
Shopkeeper Optima Hospitality System
Opera Protel Hotel Management System
Micros Fidelio
INHOUSE TRAINING AND SKILLS ACQUIRED
Training Institution:Innkeeper Hotel management
Course Covered: Procurement Management
Reservations Management
Point of Sales and Shopkeeper
Year: 2006 @ Entabeni Private Game Reserve
Training Institution: Micros SA
Course Covered: Inventory Management
Point of Sale Configuration
Year: 2014 @ Mogale Country Lodge
Training Institution: Premier Hotel Group
Course Covered: Food and Beverage Cost Training
Menu Planning
Purchasing Procedures and Supplier Comparism
Year: 2016
Training Institution: Galaxy Bingo
Courses Covered: FICA
Money Laundering and its effects on individuals
Responsible Gambling Programme
Year: 2018
System Used
•Hotsoft & Reservations System
•Micros System
•Optima Hospitility System
•Pilot System
•Pan Lodge Hospitality System
•Ms Office 2007
•Micros Fidelio
•innkeeper Procurement
•Protel Hotel Management System
•
PERSONAL SKILLS AND ATTRIBUTES
I have worked a lot with different people which makes me feel confident on work environments, I ‘m very passionate and always willing to learn and listen, a very strong team leader, and skills with people around me,there’s nothing I can’t do. I’m such a fast learner and i like to be hands on at some stage. I tend to be such an asset in companies, I want to grow, and that is my dream
THIS IS WHO I AM
•Excellent communicator
•Hard Working / Interpersonal skills
•Loyal
•Ability to meet strict deadlines
•Effective at task
•Attention to details
•Creative
•Determination
•Computer skills
•Passion for Service
•Ability to work under pressure
I am passionate dedicated and hardworking individual. I love working with people and have great leadership skills, a good team player and perform well under pressure. I am helpful and always willing to go the extra mile to accommodate the needs of my clients, I believe that every day is an opportunity to learn new things and every challenge is a character building exercise. I am known for working smart, not hard. I try to be active; I believe the secret in life is balance
WORKING EXPERIENCE
Protea Hotel Hazyview 4*
05th May 2018 till 30th March 2020
Receptionist & Relief Night Auditor
Reception
Handling all Reservations for the Hotel, i.e STO Groups, Corporate, Government and Individual bookings. Negotiating rates and ensuring a return business from guests.
Up selling all hotel facilities and surrounding areas.
Liaising with all departmental heads with regards to guest’s needs and requirements to promote a perfect stay experience to all guests who visits the hotel.
Night Audit Duties.
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier
Posting room charges and taxes to guest accounts.
Processesing guest charges voucher and credit card vouchers.
Posts guest charge purchase transactions not posted by the front office cashier.
Transfer charges and deposits to master accounts.
Verifies all account postings and balances.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Prepare of End of day procedure.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, typewriters, and other front office equipments.
Understand and knows how to perform check-in and check-out procedures
Reason for Leaving it was that we where told that hotel will be closed down and new owners will start soon than i open my own business
Hippo Hollow
Procurement Manager/ Breakfast manager
May 2017 – October 2018
Summary of Duties
Management of all procurement Process within the Hotel
Monitoring all food and beverage purchases to revenue on a daily basis.
Ensuring a sustainable stock holding and profit margin per budget. Controlling all food and Beverage Stores within the Hotel. Ensuring all issues and receiving procedures are adhered to. Responsible for all stock takes schedules, procedures and controls. Purchasing Management and getting competitive quotes prior to any purchase. Ensuring wherever possible BEE rated suppliers are supported. Following up deliveries and ensuring goods are delivered on the specified date of delivery. Checking all discrepancies on order forms when compared or against Pricing list given and Invoices upon deliveries. Draws up and maintain supplier evaluation system. Receiving goods and ensuring that minimum, maximum and reorder levels are set for all inventory items. Stock takes on 10.20 and 30th of every month for a proper Food & Beverage Costs. Assisting with Procurement Audit at year End. Processing all invoices on the system and compiling a daily F&B Purchasing summary report. Liaising with all Departments in a friendly and helpful manner.
Reason for Leaving i was not happy with the salary than i got an offer with a better salary
•COMPANY -Protea The Winkler
•POSITION - Banqueting Manager/ Duty Manager
•DURATION – 18 MAY 2015 TO 20 FEBURAY 2017
•Reason for living = The hotel was sold to Premier hotel, Premier hotel didnt have an position for banqueting manager
•Customer Relationship
•To supervise and co-ordinate daily operation of banquet set ups and services
•Completion of banqueting venues and briefing for waiters and duty manager
•Introducing the duty manager to Function co-ordinate and the VIP GUEST
•Handover the bar stock open and the issues to the duty manager and the bar attendant
•Check the function sheet and the venue set up and number of waiter need
•Checking the menu with the duty manager and the hand chef
•Going through the programme with the Best man or function MC and introducing the duty manager as he or she will the in charge with the function
•Checking that all the requirement are available and the Mc and duty manager knows about them
•Briefing the banqueting staff for tomorrow preparation
•Follow up each function by completing a function critique and submit to the sales & food and beverage Manager
•Attendance and participation of weekly F& B meetings and Department head meeting
•Development and maintenance of all department control procedure
•Quality of meeting room set-up
•Development of a conference standard
•Deal with customer complaints and Problem solving
•Staff properly training
•Stock Taking
•Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
•Assists in VIP’s arrival departure in absence of guest relation officers
•Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
•Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
•Assists in sending guest messages or faxes.
•Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
•Assists in handling room lock problems.
•Prepares and checks for VIP’s arrival and escorts guests to rooms.
•Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
•Operates the front office computer system in order to assist front office attendants.
•Checks group department, fit and ensure switchboard makes appropriate wake up calls.
•Assists reception, business centre, cashier, concierge and bell captain during they are busy.
•Answers guests inquires, handles complaints and attend to the needs of the guests
•Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
•Authorises charges to be made for late departures and/or compliments on them.
•Promotes and maintains good public relations.
•Motivates and maintains good staff relations.
•Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
•Follows up in credit check report, liaise with credit manager.
•To responsible for front office operation during the absence of Front Office Manager (HO)
•To discuss all matters that needed to follow up with the next shift Reception Manager.
•Approves the working schedule for the front office attendants and submits them to front office manager (HO).
•Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
•Assigns and Approves Duty roster for all Front desk staffs
•ACHIEVEMENT
•TWO MONTHS STAR OF THE MONTH AWARD – JUNE & JULY 2015
•EMPLOYEE OF THE YEAR AWARD OFF 2015
•RESPONBILTISE
•FIRE FIGHTER REPRESENTATIVE
• HEALTH AND SAFETY REPRESENTATIVE
Reason for living = The hotel was sold to Premier hotel, Premier hotel didnt have an position for banqueting manager
•COMPANY GOLDEN SANDS LODGE
•POSITION SITE MANAGER
• 2014 JUNE -16 MAY 2015
•Reservetions
•Doing Monthly rosters for kitchen,f&b staff
•Bookings for Conference and creating function sheet
•Wedding and Conference qouatation
•Mock up tables and wedding planning
•Overseeing kitchen staff and attending handover meeting between the shift with the duty manager
• Overseeing housekeeping and Security,Maintenance and daily report
•Making safety inspections and ensuring contraction and site safety
•Maintaining quality control procedures
•Motivating the workforce
•Problem solving
•Looking after stock and company assets and Switch board operator taking bookings
Reason for living= Very better offer at Mpumalanga with better salary
Mogale Contury Lodge 4*
Food & Beverage Stock Controller
July 2013 – March2015
Summary of Duties
Managing Food and Beverage Stores on a daily basis, Purchasing all stocks for the lodge.
Data input of all stocks received and stock transfers. Responsible for schedules of all stock takes and physically assisting in all stock counts. Data input of all stock takes, Food, Beverage, Operating Equipment, Housekeeping supplies and Animal feeds. Producing month end COS, and attending to any discrepancies found.
Mogale Country Lodge was sold on auction on 15 September 2014 and it was closed for a month, I was given position . site manager to make sure that everything run well and I should be available every time when new contractor come on the site and make sure the they have a place sleep and they do come to work on time and make sure that the daily operational task is happening . As we all knew that Golden Sands lodge will be open on the 15 march 2015….and Yes indeed on the 15 March 2015 the Lodge open
COMPANY - AVIANTO
POSITION - Banqueting manager
DURATION - 2010- 2013
a.Venue Preparation for weddings and Conference
b.OE stock control- Weekly report
c.Overseeing of three big wedding venue Ball room and Banqueting hall, Club house
d.Planning and setting up
e.Brief meeting with hand waiter and duty manager
f.Handing over to duty manager
g.Overseeing Operational Equipment for weekly use for all venue including the
h.Working schedule
i.Creating work schedules for banqueting staff and staff training
j.Coordinating the preventive maintenance schedule of venue and public
k.Area with maintenance department
Reason for Leaving was got a better offer at Mogale Country lodge and position
Glenburn Lodge
Banqueting Waiter and barman
March 2007 – January 2009
Summary of Duties
Managing the operating equipment for all functions. Conference set ups and break aways.
Acting as a bar in functions, i.e.Gala dinners.
Mid-month and Month-end Stock take. Managing breakages and inter departmental transfers. Liaising with all Departments in a friendly and helpful manner.
Reason for Leaving was got a better offer at Avianto and position
2017 – October 2018
.
To whom it may concern,
David Molefe was employed by Hippo Hollow between June 2017 and Octpber 2018.
During this period I was the Food and beverage Manager of the Lodge.
His position was that of stock controller but was happy to assist in any area of the Lodge operations he was asked to.
He was reliable and a hard worker and should I ever be in the position where I needed a person of his skills again, I would be happy to re-employ him.
Should you require any further information please feel free to contact me.
Kind Regards,
Ronald Lengoeha
HYPERLINK "adgk1b@r.postjobfree.com
Hippo Hollow (food and Beverage Manager)
To whom it may concern
Reference letter for David Molefe.
David is a hard worker, have attention to detail and have strong discipline when it comes to banqueting. He always has been a pleasure to work with. I will recommend him for any suitable position as he is an asset to any employer.
I had the pleasure to work with David at Avianto, I worked as Asset General Manager and he was work as banqueting manager, manager, oversee the banqueting staff and prepering conference and wedding venues. Did a very good job, his attention to detail is excellent. His banqueting capabilities are of a high standard.
I left and went to work for Golden Sands Lodges,Mogale.David joined me again there and handled the stores with the same standard as at Avianto.
I left Mogale and started working at Monate Country Lodge at Limpopo.
Please do feel free to contact me with any questions. I am available at the below number and email.
Reymond Edwens
HYPERLINK "mailto:adgk1b@r.postjobfree.com
Mogale (Asst General Manager)
Golden Sands Lodge(Asst. General Manger & food and Beverage Manager)
To Whom It May Concern:
David Molefe is a hard worker; always try to do the best at the work place. He is very good in what he is doing by controlling stock for five lodges, Dry Store
Main Cellar and Staff Shop. He also has the responsibility by ordering for all the outlets.
He will be a good asset to your company if you give him the opportunity.
Regards
Sello Mokeana
Cell :073-***-****/ 078*******
Tell :010-***-****
Mogale Country(HR MANAGER)
Golden Sands (HR MANAGER)
Emaile:adgk1b@r.postjobfree.com
To Whom It May Concern:
David Molefe is an extremely hard worker, goal driven and committed to achieving the best results at the work place. He demands the best from people working with him at all times.
He is pro – active and believes in leading by example. His strong points are that he enjoy working and interacting with people and have the ability to perform under pressure.
He will do his utmost to fulfil all the duties/obligations bestowed upon him. His keen and perceptive learner and always show enthusiasms when learning new skills.
Mr J Makhatine
Snr Banqeuting Manager
Avianto
Tel: 011-***-****
Cell: 063-***-****
Emaile:adgk1b@r.postjobfree.com
Contact this candidate