Front Office Service, Waitress
Resume:
Contact
Phone:
Email:
***************@*****.***
LinkedIn:
linkedin.com/samanthabokwe
Languages
English
Afrikaans
Xhosa
Zulu
Hobbies
Reading
Swimming
Hiking
Summary
“People will forget what you said, forget what you did but people will never forget how you made them feel.” Maya Angelou
The reason why I choose this career is that I enjoy interacting with people from different cultures and backgrounds. Knowing the little I do for them is a start to a great holiday or business trip.
Skill Highlights
Personal Skills
Committed
Organized
Good Communication Skills
Technical Skills
oOpera
oExcel
oMicro
oComputer Literacy
Enthusiastic
Service-focused
Leadership skills
Innovative
Certificates
Wines of the World
Education
Cape Town Hotel School, Cape Peninsula University of Technology-
Diploma in Hospitality Management
Experience
Mohonk Mountain House
Position: Front Desk Agent 2019-2020
Checking guests in and out. Ensuring that their profiles were updated and that their preferences are met. Assign rooms numbers and keys to them and provide them with maps of the property and daily activity sheets. Suggest which hikes to take, upsell or upgrade guests if they are celebrating. Inform housekeeping of any changes regarding guest rooms.
Samantha Bokwe
Experience
Westin Hotel Cape Town by Marriott International
Position: Receptionist (November 2018)
Working as a receptionist welcoming guests to the hotel or Cape Town, checking guests in, and checking them out. Taking payment and receiving vouchers. Using the Opera system to update profiles and checking guest loyalty numbers, points and ensuring that they get their points. Assign rooms to the guest, make key cards and upsell guests to better rooms. Deal with guest enquires regarding their rooms or places to see or eat.
Protea Hotel by Marriott Mowbray
Position: Receptionist 2017-2018
Started working checking in and checking out guests from all parts of the world business to leisure tourist. Using the Opera system updating the guest profile, making a reservation for guests, explains to the guests about the hotel facilities, and giving directions to their rooms. Working the switchboard answering and transferring calls.
The Radisson Blu Waterfront, June-December 2016
Kitchen -
I spent time in the starter hot and pastry section which was a great experience as each day brought a new challenge and it was always busy. Loved the feeling I got when finding out your guest was happy with your dish it was great.
Room Service -
Here I spent time taking food to guests and setting up the trolley. Learned how to use limited space and that is important to keep food warm. And that a short conversation can make your day.
Banqueting -
Here I learned that there are people who appreciate it when you go the extra mile for them. To always put a smile on your face, have a good appearance, and be fast on your feet. The most important one is to pay attention to detail to the little and big that they are both important.
Waitress-
I enjoyed the breakfast service because I enjoy seeing the guests before they had their morning coffee and seeing how they face brightening when they have taken the first sip. Learned that when you service your guest their food and the faster you clear when your guest is done eating the happier your guest is.
Hostess-
Here I learned that it is important to know your guests especially the regular ones. And to be quick as guests don't like to wait long at the entrance of the restaurant. That a guest is like an egg, handle them with care.
Grootbos Private Nature Reserve- December 2014 – May 2015
Job Title: Receptionist and Housekeeper,
I was doing my 6 months of in-service training that is part of my diploma course. I learned a lot about how important it is to give the best service which is 5 stars. I leaned rooms for two months, worked at reception for 3 months, and waitress for a month.
References
Mohonk Mountain House
Director of Hotel Operations: Alex Sherwood
Contact number: 845-***-****
Email: **********@******.***
Westin Hotel Marriott International
Front Office Supervisor: Andre Kannemeyer
Email: *****.**********@******.***
Protea Hotel by Marriott Mowbray
Front Office Manager: Adrianne Ontong
Contact number: 021-***-****
Email: ********.******@************.***
Radisson Blu Waterfront
Chef: Herschel Jansen
Contact number: 082-***-****
Restaurant Supervisor: Letica
Contact Number: 021-***-****
Grootbos Private Nature Reserve
Head of Reception: Beauty Nxguma
Email: ******@********.**.**
Contact number: 028-***-****/0
Head of Housekeeping: Yolanda
Email: *******@********.**.**
Contact number: 028-***-****
Languages
English
Afrikaans
Xhosa
Zulu
Hobbies
Experience
Grootbos Private Nature Reserve- December 2014 – May 2015
Job Title: Receptionist, Housekeeper, and Waitress
I learned a lot about how important it is to give the best service which is a 5-star service. I trained in rooms for two months the cleaning protocols of rooms from the housekeeping supervisor. Trained at reception for 3 months’ check-in and check-out also writing a report of the place they were before and are going to after visiting our establishment. Waitress for a month setting tables for different food services and serving guests.
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