Customer Care English
Resume:
Maryam Salari, Masters in TESOL
Mobile: 009***********
Email: ******@*****.**.**
A focused and disciplined professional instructor with strong analytical and conceptual skills capable of leading teams with confidence and optimism; an experienced counselor who is always willing to help, guide, and motivates students; having exceptional sales/customer care and leadership abilities and talented in team& business development ; capable of strategy integration and adaptation to change with an international and multicultural vision; an intuitive communicator as well as a negotiator with a multi-disciplinary understanding of team building and relationship management skills refined through more than 10 years of experience with proven record of exceeding expectations
Area of expertise: Teaching, Advising, Directing, Counselling, Admission & Marketing, Accounts & Finance, Budgeting, Student Affairs
Academic Qualifications
MA in TESOL: American University of Sharjah, UAE
BA in TEFL : Ferdowsi University, Iran
Career Summary
Emirates College (ECMIT), Dubai
Academic Advisor, 2013 – onwards
Advising students on choosing specializations, academic requirements as well as policies & procedures, course selection, etc.
Assisting students with choosing the right path leading to long term goals & career plans
Assisting students in solving their problems during their academic tenure
Tracking students' academic progress in order to graduate within acceptable period of time
Determining appropriate education solutions for students having different learning patterns.
Providing case management to students who do not meet local educational requirements
Providing assistance for at-risk students
Emirates College (ECMIT), Dubai
GE & English Coordinator, 2017 – onwards
Providing students, faculty members, and departments with information about the General Education Program
Acting as a resource for colleges, departments, and faculty interested in developing courses for English & General Education
Facilitating and supporting assessment procedures of the General Education Subcommittee as prescribed by the University Educational Committees.
Working with the President, CEO & the Provost on the design, implementation, analysis, documentation, and funding of English and General Education including policies & procedures
Preparing appropriate reports related to General Education in concert with its Subcommittee, including those for accreditation
Emirates College (ECMIT), Dubai
Head of student Affairs Division, 2016 – onwards
Participating in recruiting new students
Working together with the president, CEO on student enrollment strategies
Counsels and confers with students
Providing technical guidance and problem resolution
Advising students on both academic and personal issues
Providing coordination of program activities
Providing individual/group counseling on selection of social activities
Coordinating the preparation and publishing of students’ monthly journal
Conducting orientation program for new students with other members of faculty and staff
Planning and arranging social, cultural, and recreational activities of various student groups
Emirates College (ECMIT), Dubai
Head of Happiness & Positivity Division, 2017 – onwards
Determining and interpreting student service needs on an individual basis
Initiating referrals to appropriate students and/or academic services
Acting as student advocate resolving problems as required
Measuring the contentment of faculty & staff members to improve their working conditions
Emirates College (ECMIT), Dubai
Lecturer, 2013 – 2017
Courses taught:
Creative Writing
Academic Writing 1&2
Business Communication
Essential Skills for College Success
Critical Thinking
Psychology
Sharjah University, Sharjah
IEP Faculty, 2008 – 2013
Courses taught:
Academic Writing
Academic English
IELTS Courses
English for Special Purposes (ESP)
Emirates College (ECMIT), Dubai
Foundation & Intensive English Program Director, 2006 – 2008
Supervising the Foundation & IEP program academic operations such as: Curricula Development, Updating teaching practices, Assessment methods, learning workshops, Academic committees, Courses road maps, Professional development, Faculty evaluation, Students orientation, Academic policies, Application of MOHE regulations
Preparing and updating course outlines; Course files; Assessment tools; Grading policies and criteria; Students’ interactive learning; Conducting learning workshops; Guiding research work
Programs and Curricula Design and Development
Emirates College (ECMIT)
General Education Program:
Re-designing, structuring a full General Education Program as a requirement to offer new Bachelor Degree in the college. The program includes curricula design and development with fully articulated course outlines for all courses offered in the program. The program is currently accredited by the MOHE
Emirates College (ECMIT)
English Communication I & English Communication II:
A full English Communication curriculum including outlines and guidebooks designed to improve students’ communicative English language skills. The program is currently accredited by the MOHE.
Further Fields of Interest Incorporated in Teaching
Creative writing: I incorporated creative writing skills and techniques in so many courses that I taught throughout my career. My students and I did story writing workshops as part of courses. WE also made some practices in Effective Reading and Writing. Our practice gave me the opportunity to identify students with real talents and help them to polish their skills. I believe it generated more interest in learning English for all students.
Methods of Research: I have introduced the basic methods of research and documentation of references in courses like English composition and Effective Reading and Writing. Students were introduced to the basic techniques of conducting research, using references, and documentation.
Cinema: Short clips from selected movies were implemented to boost students’ learning skills, create an appealing learning environment, and improve listening comprehension.
English Lyrical Poetry and Music: As songs mean lyrical poetry, the use of songs and music in teaching proved very effective. This helped to improve listening comprehension, thematic reading, boosting students’ vocabulary, and again generating more interest in students to learn.
Core competencies
Rational decision-making;
Relationship building/strategic partnerships;
Social entrepreneurship
Identifying problems and imagining implications
Business ethics & leadership insights
Creative and making sense of things
Being sensitive to different perspectives
Communicating and building trust
Personal Details
Nationality: Iranian
Date of Birth: 12th Sep 1979
Residence Visa: On husband’s sponsorship
Languages Known: English, Arabic, Farsi (mother tongue)
Computer Skills: Microsoft Office, ARENA, MatLab, NetLogo, SPSS.
Driving license: UAE
References are available on request.
References
Professor Nabeel Al Jordi
President & CEO: ECMIT
*******@*******.***
Mrs. Reetzi Jeorge
HR Manager
Emirates College
Professor Fatima Badry
American University of Sharjah
Director of TESOL Program
065152412
Prof. Rahman Habib
Former ECMIT President
*********@*****.***
Dr. Khalid Besbes
Sharjah University
ESP Program Director
06 5050 111
Mrs. Ann Chebbo
Sharjah University
IEP Director
06 5050 111
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