Social Media Sales Executive

PROFILE

Highly Experienced Customer Service oriented

Travel Consultant with over thirteen years of

continued career experience in travel and

Tourism industry coupled with International

exposure possesses expertise in strategic

partnership identification and develop event

planning and travel coordination key skills

include efficiency in GDS including time

management, organization, written and verbal

communication

SOCIAL MEDIA

MOBILE: +947********

EMAIL: *****************@*****.***

ADDRESS: 30, Illawathura Gampola, Sri Lanka

LINKEDIN: Shirhan-mohamed

FACEBOOK: Mohamed Shirhan

NATIONALITY

Sri Lankan

MOHAMED SHIRHAN RAFFIUDEEN

TRAVEL CONSULTANT / SUPERVISOR / CALL CENTER AGENT WORK EXPERIENCE

COORDINATOR

ARAMCO TRAVELS (PVT) LTD

10/2002 – 03/2004 Colombo, Sri Lanka

Airline Reservations, Ticketing and Manpower recruitment Gained knowledge and experienced about Travel Industry

Ticket collections

Airport travelling

Embassy Documentation preparing and submission

Bureau Documentation preparing and submission

Medical report collection of candidates

File maintaining for necessary documents

Vacancy maintenance

Acting in-charge when one absent

Must submit a day to day progress report to the Management TRAVEL EXECUTIVE

CLASSIC TRAVELS AND TOURS (PVT) LTD

07/2005 – 09/2007 Colombo, Sri Lanka

A Subsidiary of Expo Lanka Group

Achieved given targets and Promoted as Sales Executive

Reservations and Ticketing (Call Center Agent)

Inbound and Outbound Tours

Star Cruise

Visa Services

Hajj and Umrah Services

Served Customers via Call center in the capacity of a customer care agent (Amadeus and Galileo)

SKILLS

TEAM WORK

SALES

MARKETING

TELE SALES

MS OFFICE

PERSONAL

Date of Birth – 29th November 1982

EDUCATION

HIGH SCHOOL

01/1987 – 1999

Zahira College Gampola, Sri Lanka

LANGUAGES

ENGLISH

Full Professional Proficiency

ARABIC

Professional Working Proficiency

HINDI

Professional Working Proficiency

SINHALA

Full Professional Proficiency

TAMIL

Full Professional Proficiency

HONOR AWARDS

HIGHEST SALES (12/2017 – 01/2018)

Saber Riyadh, Saudi Arabia

WORK EXPERIENCE

TRAVEL CONSULTANT

AL TAYYAR TRAVEL GROUP (PVT) LTD

10/2007 – 12/2018 Nejran, Sharurah and Riyadh, Saudi Arabia One of the top Ranking Travel Agent in the Middle East Branch Supervisor at Nejran and Achieved given Targets and Responsible for Sales Reporting in Riyadh

Reservations and Ticketing

Hotel Reservations, Tours and Holidays

Supervised and Worked at the Domestic Airports Nejran and Sharurah

Handled Cooperate Customers and Hotel Reservations at the city branches of Nejran and Sharurah (Amadeus)

Reservations and Ticketing (Call Center agent) Riyadh

Responsible for Ministry of Higher Education Tickets

Assigning Travel orders for the team to take action

Reporting Travel orders to the accounts after Issuance

Maintaining Sales report and Submission

Closing Travel orders of Ministry of Higher Education

Worked with all three GDS Amadeus, Galileo and Saber TRAVEL CONSULTANT

BCD TRAVEL

12/2019 – 04/2020 Colombo, Sri lanka

Australian based Company

Airline Reservations and Ticketing

Hotel bookings through Make my trip

Car rentals for the customers through Make my trip

Handling Cooperate customers using GDS Saber

Receiving Queries through telephone and email

CERTIFICATES

Scrabble Tournament – Zahira College Gampola, Sri lanka

Interact club – Zahira College Gampola, Sri lanka

Diploma in Computer Hardware Engineering – Gampola, Sri Lanka

Diploma in Airline Ticketing, Reservations and marketing - Colombo

Galileo View Point – Colombo, Sri Lanka

Planned Approach to Sales and Marketing – Colombo, Sri Lanka

Etihad Airways – Riyadh, Saudi Arabia

Future Investment Initiative (FII) 2018 – Riyadh, Saudi Arabia

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