Manager Customer Service
Resume:
Professional Profile
Energetic, accomplished professional with over two decades, years of management, HR, Administration experience. Reputation for effective team management, strong organizational techniques, pay critical attention to detail, and excellent written / oral communication skills in a fast paced environment outstanding analytical skills with demonstrated ability to interpret and summarize data into meaningful information. Exceptional multi – tasking capabilities with effective time management techniques, extensive experience in team management, able to work and maintain relations with staff and clients at all levels.
Education
•Master in Business Administration (HRM)
Institute of Business Management and Studies
•Master in Human Resource Management
Andhra University
•Bachelor of Commerce and Economics.
Mumbai University – India
Professional Trainings
OSHA ( Construction Safety) – By Authorised OSHA Trainer,
Civil Defence – One week training, Government of Maharashtra – India.
Depot Management – Two weeks training, Central Institute of Road Transport, Pune – India.
Additional skills:
Able to adjust to different situations and adapting to people according to their own interests and perception of the situation at hand.
Able to comprehend new situations and tasks very quickly and always interested in learning new things.
Able to effectively deal with people from different cultural backgrounds and beliefs
Able to effectively work under pressure and tight deadlines and constraints
A good team leader and player
Always on the lookout for better methodologies and processes
Strong analytical, Negotiation, Interpersonal and Communications Skill
Job History
Position : Personnel and Admin Manager
Employer : Hasan Juma Backer Trading and Contracting LLC
Duration : 2008 to Present
Responsibilities:-
Developed and monitored the HR policies of the Group.
Developed Job descriptions and Job specifications.
Plan, facilitate and coordinate recruitment and selection process of the Group.
Ensuring best possible, conducive and healthy environment for effective output.
Developed HR Responsible for progress, process, analytical status & technical reports.
Identification of the problems and gap analysis in the present system and suggested solution to the problem
Visas processing for the white collar Employees
Developed HR information system which provides not only on-screen information but generates different customized reports.
Responsible for progress, process, analytical status & technical reports.
Identification of the problems and gap analysis in the present system and suggested solution to the problem.
Support the Learning& Development team in the Training needs analysis for the Territory
ensuring smooth execution of the induction process for the new entrants ( induction training, cubicle allotment, team introduction, joining processes and formalities etc ).
Position : Depot Officer ( Sr. Executive and Administrator)
Employer : Brihan Mumbai Electric Supply and Public Transport (Mumbai-India)
Duration : 1997 to 2008
Duties and Responsibilities
* Overall supervision of operation of more than 150 buses.
* Respond to and resolve difficult and sensitive inquiries and passengers complaints.
* Handled benefits administration and file management.
* Conducting departmental enquiries.
* Managing the functions pertaining to Induction, Separation, Transfers, Performance Appraisal, Industrial Relation, Leaves, Attendance, Workmens Compensation, Exit Interviews, Rewards etc.
* Handling of Union negotiations and settlements.
* Defining operational plans for ensuring smooth running of the centers.
* Reduced late coming and proper and timely solutions to every grievance of workers.
* Ensuring proper wellfare facilities are provided and arranging various training programmes.
EXCELLENT REFERENCES WILL BE PROVIDED ON REQUEST
I hereby declare that the information furnished above is true to the best of my knowledge.
Afsar Usman Rakhange
AFSAR RAKHANGE
(HR, ADMIN AND IR PROFESSIONAL)
*******@*****.***
Date of Birth : 05/01/69
Skills
Handling Disputes.
Training & Development.
Time Management
Communication.
Problem Resolution
Relationship Building
Welfare Planning
Employee Appraisal
Team Leader
A Multitasker
Languages
English
Hindi
Marathi
Urdu
Fair Arabic
Strength
Positive Attitute
Sincerity
Self Confidence
Problem Solving Skills
Licence
Oman L.D.D &
India L.D.D
try Building, 2ndFlGunpowder Road, Mazagaon, Mumbai 400010
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