John M. Jimenez

404-***-****

adgjuu@r.postjobfree.com

www.linkedin.com/in/johnjimenez14

PROFESSIONAL SUMMARY

A results-driven information systems professional with 20 years of experience in the U.S. Armed Forces; seeking new opportunities as an Systems Administrator/IT Support Technician with a progressive, growth-oriented organization such as CereHealth, to effectively utilize my maintenance and management skills in Healthcare/IT Industry. My experience includes System/Network Operations, Hardware/Software support, electronic troubleshooting maintenance/administration and customer support.

QUALIFICATIONS AND SKILLS

CompTIA Security+ certified. (June 2022)

Microsoft Certified Technology Specialist: Windows 7 Configuration certification.

Competency in Microsoft Word, PowerPoint, Excel, Outlook, and Information security.

Administrative management, Logistics support, Customer needs assessment.

Effective in solving industrial computers problems, Field service technician industry.

EDUCATION AND TRAINING

Colorado Technical University: Bachelor of Science in Healthcare Management (Jan 2017-Feb 2019) GPA 3.76/4.0

Intellitec College: Associates of Occupational Studies (AOS) specializing in Biomedical Equipment Technology (January 2015-July 2016) GPA 4.0/4.0

U.S. Army: Specialized training in IT Maintenance/Integration (January 2000–September 2014)

U.S. Marines: Specialized training in Avionics (August 1994–December 1999)

WORK EXPERIENCE

Biomedical Engineering Technician Jump Team at InterMed Group (BMET) (Feb 2020 – Current)

•Train local customers on various equipment and networking related systems.

•Work on medical equipment at medical facilities across the country and willing to travel.

•Complete inventory, perform preventative maintenance and service medical equipment.

•Slight imaging experience.

•Install and configure software and hardware on equipment and workstations when needed.

DCGS-A Mobile Field Service at ManTech (Sept 2019 – Sept 2019)

•Deploy, configure, and document complex VMware environments including but not limited to engineering

•Design, build and provide recommendations on technical documentation, manuals, IT policies, deployment plans, system configurations, assembly guides and operational smart books.

•Install, configure, and maintain the Virtual servers, VPNs and its applicable database server/services.

•Troubleshoot issues and outages

IT/VTC Engineer at MCSG Technologies Tiers I, II, III (March 2019-Sept 2019)

•Operate and maintain the government’s networked and standalone systems.

•Maintain a Government provided trouble ticket system and track customer survey results.

•Perform client support administrator duties in order to provide a first-line customer support function to resolve hardware and software IT-related issues.

•Create, Provision, de-provision, delete and add new users accounts on classified networks

•Support walk up, telephone or e-mail customer problem resolution; receive, answer and transfer, trouble calls, and maintenance requests in support of all missions and personnel; and assign a ticket number and track communication system outages and repair actions until the issue is resolved.

•Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution.

•Plan and execute any technical refresh of network computers, ensuring coordination with Configuration Management on all moves, connect and disconnect of equipment to networks.

•Demonstrate expertise to install, configure, and maintain these systems as well as analyze, troubleshoot and resolve software, hardware and network anomalies.

•Provide network technical support and client support administrator duties in order to provide a first-line customer support function to resolve basic connectivity issues.

•Perform application loading, troubleshooting, tuning and technical support for hardware and software used.

•Video Telephone Conference Scheduling/Maintaining and Conflict resolution.

•Active Directory Support.

•Slight SharePoint experience and support.

Infrastructure Specialist/Systems Administrator T3 at CACI Inc (July 2018-March 2019)

•Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications.

•Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.

•Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.

• Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.

•Supports new infrastructure projects.

• Maintains all configuration documentation for assigned infrastructure.

•Help maintain/manage network servers and all cloud based technologies.

NORAD-USNORTHCOM (N&NC) CWOC DCO/DODIN Watch Stander (May 2018-July 2018)

•Monitor performance and maintain systems according to N-NC requirements.

•Ability to advise HQ NORAD and USNORTHCOM, Subordinate units and organizations on network management and monitoring issues.

•Ability to provide operational impact assessments as a result of outages to C4 systems. (e.g., data, voice, applications, services, etc.)

•Demonstrate strong project management and organization skills, including the ability to draft clear and concise reports and to brief daily network outage summaries and related issues and concerns to senior leaders and a larger audience.

•Working knowledge of network management and monitoring tools. (e.g., What's Up Gold, etc.)

•Experience with developing and employing procedures to provide guidance in network management and monitoring related tasks.

•Ability to read, understand, and accurately modify network diagrams to properly reflect current topology.

Department of the Air Force Biomedical Equipment Technician (BMET) December 2016-May 2018

•Install, inspect, troubleshoot, repair, test, adjust, calibrate, and maintain a wide variety of medical and support equipment used in the various clinics and departments of the medical clinic.

•Diagnose malfunctions, troubleshoot to isolate failures, and complete repairs in a wide variety of diagnostic and therapeutic medical and dental equipment.

•Perform scheduled preventive maintenance, calibration, function verification, and safety testing on a wide variety of diagnostic and therapeutic medical and dental equipment.

•Advise flight management, professional staff, and executive management on technical matters regarding maintain/upgrade/replace decisions with particular area of expertise.

•Perform Receiving/Initial inspections on new equipment. Determine accuracy of new equipment receipts and work with end-users to determine potential needs for user training in proper clinical application.

General Dynamics Information Technology Enterprise Service Desk Technician (August 2014-December 2014)

•Provide Tier I and basic Tier II Worldwide support to customers with Cloud-based, hardware, software, and application problems.

•Perform a range of activities that contributed to overall customer satisfaction to the user base.

•Attention to detail, accurate incident documentation, and good organization skills were critical.

Intelligence Warfare Maintenance and Integration Senior Supervisor (Camp Humphreys, South Korea; and Fort Gordon, GA) (January 2012-August 2014)

•Perform and supervise employment, configuration, maintenance, integration electronics monitoring on Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) systems.

•Perform complex computer-controlled MI and national cryptologic systems, missions to include all intelligence disciplines for collection, processing, analysis and dissemination at all echelons.

•Conduct computer network operations, installation and reconfiguration of computer hardware and software

•The support includes maintenance, repair, calibration, installation modification, design, inspection, evaluation and user training

United States Army Operational Test Command, Intelligence and Information Warfare Directorate, Fort Huachuca, AZ and also worked Research Development Test and Evaluation, Tactical Systems Integrator/Maintainer and Trainer, Fort Monmouth, NJ (December 2006-November 2008, December 2009-December 2012)

•Planned, trained, executed, and documented operational tests of emerging technology communications systems to be fielded by the DOD; valued over $15 million.

Educational Trainer for Joint-Service Intelligence Transition Team – Iraq (December 2008-December 2009)

•Train, advise, and mentor the intelligence organizations within the Iraqi Ministry of Defense (MoD) and Ministry of Interior (MoI).

•Supervisor and mentor for 12 advisors to expand Information Technology and Iraqi Intelligence Network (I2N) capabilities.

•Provide logistical support and maintenance for military and government vehicles and equipment, valued at over $3 million.

Specialized Training Instructor at Fort Huachuca, AZ August 2003- November 2006

•Train, mentor, lead, and counsel other Military instructors and over 200 military students.

•Provide performance counseling for students; develop and update lesson plans and training materials; supervise instruction; and responsible for the maintenance and accountability of over $78,000 of computers and equipment.

Telecommunications Supervisor at NSA, Fort Meade, MD April 2001-July 2003

•Operate and maintain Special Intelligence and baseband communications systems for the National Security Agency (NSA) and Joint services.

•Prepare for short-notice for world-wide deployments supporting National Agencies.

•Train joint service personnel preventive maintenance checks and services on communications systems.

Avionics Technician at Marine Corp Air Station, Cherry Point, NC August 1994-December 1999

•Perform maintenance, repairs, and modifications to aircraft avionics and electrical systems while utilizing manufacturers’ maintenance manuals and documents to complete assigned work.

VOLUNTEER EXPERIENCE

Denver VA and Colorado Springs VA - Biomedical Equipment Support Specialist (July 2015 to May 2018)

•Volunteering my service to better understand the Biomedical Equipment Technician Field and help my fellow Veterans (BMET) (HTM) (Medical Repairer) (Clinical)

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