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Employee Relations Manager

Dubai, United Arab Emirates
October 01, 2020

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Dear Sir/ Madam,

You will notice from my enclosed resume that the experience I have acquired during my 13 years of practice in the Human Resources & Administration field within international companies (Hotels, Banking & Financial, Telecommunication, Water technology industry, FMCG and Insurance & reinsurance sectors) has equipped me the ability and skills to think Globally and to deal with the various demands of the large organizations.

I have strong communication skills (both verbal and written), high level of self-initiative, persistence, excellent problem solving skills, superior decision-making and detailed oriented. Moreover, I am hard-worker, self-motivated, self-confident and used to work in fast-paced environments under a high pressure to meet deadlines. I have confidence that these qualities together with my understanding of the needs and expectations of the large organizations would be extremely relevant to the position. I would be pleased to discuss my resume with you in more details at an interview. Sincerely Yours,

Omar Naguib.


Curriculum Vitae


Address: Dubai, United Arab Emirates

Contact No : 009**-*********


linkedin Profile: Visa Status : Employment Visa

Driving License: UAE License



• Seeking a permanent position within a reputable firm, where I can follow a challenging and satisfying career path.



• Human Resources Management Diploma “HRM” – 2010 (Bright Minds Centre accredited from Oxford Training College)

• BSC of Managerial Information Systems & Business Administration – 2007 (Modern Academy Maadi) Professional


• Personnel, Employee relations & Grievance

• Manpower plan, Recruitment “Hiring & Selection”

• Policy & Procedures

• Job Description

• Presentation and Training

• Compensation & Benefits

• Organization chart

• performance appraisal

• Managing Emiratization “Tawteen” file

• Involved with governmental sectors, Insurance authority, MOHRE,“RERA” & others

• Public Relation

• Records Keeping

• Contract and price negotiation

• Administration & Office Management

• Property & Facility Management “Leasing property & Maintenance” Job


April 2017 till the present

Position: HR & Admin Manager.

Dubai/Abu Dhabi, United Arab Emirates.

Dubai National Insurance & Reinsurance (P.S.C)

Duties & Responsibilities:

• Maintains the work structure by updating job requirements “Manpower Plan” & job descriptions for all positions. “Recruitment & selection”, including Emiratization / Tawteen file.

• Ensures all Human Resources functions, practices, policies & procedures are reflects, encourages & recognizes diversity, and aligned with corporate values.

• Ensures consistency in communications delivered to the facility.

• Supervise the staff in daily activities to ensure Human Resources administrative functions are executed efficiently.

• Developing, conducting & implementing training for all associates, including management,

“Training needs analyses”.

• Creation, coordination and implementation of internal and external employee development programs, including employee orientation.

• Prioritizing and delegating work assignments, providing directions, guidance, career guidance, and constructive feedback.

• Developing appropriate staffing & retention goals, strategies & activities to achieve business goals.

• Providing advice and counsel to managers and supervisors regarding HR policies, practices, and employment laws.

• Manage and advise on routine and complex employee relations issues.

• Arranging for all the company renewal licenses & related.

• Prepare and maintain employee handbook and policies and procedures manual.

• Implementing of appraisal performance management, annual employee reviews & feedback

• Monitoring probation period.

• Exit interview initiatives.

• Smash & finalize prices for all types of purcasing with vendors/third parties considering the best quality & delivery time frame for all kind of administrative related. April 2016 –April 2017

Position: HR & Admin Manager.

Dubai/Abu Dhabi, United Arab Emirates.

Thani Murshid Establishment, sister company of Unilever. Duties & Responsibilities:

• Review, support and process performance and disciplinary actions, including corrective actions, performance improvement plans, and terminations, in an efficient, effective and timely manner

• Plan, develop and implement strategy for HR management & development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay & conditions, contracts, training and development, succession planning, morale & motivation, culture & attitudinal development, performance appraisals & quality management issues)

• Executive Recruitment, Bulk and Technical Recruitment “Overseas Recruitment Drives, Job Ports”

• Conjunction into Manpower plan. Recruitment Metrics & KPIs. All hiring and selection process.

• Participate for implementing HR Budget.

• Responsible for the Quotas, employment visas, insurances.

• Responsible for all Personal matters such as, Offer letter, Contracts etc. of the employees.

• Amending and creating Policy & Procedures.

• Monitor, measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales.

• Responsible for the insurance of workers, Vehicles, Equipment and Machineries.

• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.

• Managing employees’ files and records systems.

• Creating Job descriptions for all positions.

• Conduct Induction training & orientation for the new hiring staff.

• Arranging for the Organization chart of the organization. June 2014 – Till March 2016

Position: HR & Admin Manager.

Firm: Conserved Food Stuff - Khazan Qatar – Doha, Qatar. Sector: Water industry / FMCG / Food and beverage, 18 branch over the world under Mezzan Holding. September 2011 Till June 2014

Position: Senior HR Officer acting as Admin Manager. Firm: Ooredoo Qatar/Qatar Telecommunications/Qtel. Sector: Telecommunication

Duties & Responsibilities carried out from September 2011 Till March 2016:

• Support company, departments and employee compliance with all applicable laws and company policies regarding employee rights, entitlements and obligations.

• Manage, investigate & resolve employee complaints, grievances & other concerns in an efficient, effective & timely manner, including generating sufficient documentation to protect the company & communicating effectively with all interested parties

• Client relationship builder and maintainer.

• Recruitment cycle, “Hiring and selection”.

• Maintains administrative staff by recruiting, selecting, orienting, providing induction training, and monitoring probation period; maintaining a safe and secure work environment; and developing personal growth opportunities.

• Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purposes and achievements.

• Responsible for the insurance of workers, Vehicles, Equipment's and Machinery.

• Manage and develop direct reporting staff, responsible for all the staff, Labours, Camb, Stores, Garage & Company Office.

• Manage and control departmental expenditure within agreed budgets.

• Maintain awareness & knowledge of contemporary HR development theory & methods and provide suitable interpretation to directors, managers and staff within the organization.

• Contribute to the evaluation and development of HR strategy and performance in cooperation with the executive team.

• Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connecting groups.

• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.

October 2009 – May 2011

Position: HR Specialist.

Firm: Egypt Factors Company – Joint Venture of FIM Bank plc; IFC (Member of World Bank). Sector: Banking and Finance.

May 2008 – September 2009

Position: HR Officer.

Firm: Gieseke& Devrint Services - Multinational Company – Cairo, Egypt. Sector: Banking and Finance.

July 2007 – April 2008

Position : HR Officer

Firm : Intercontinental Hotel – City Stars (Cairo-Egypt). Sector : Hotels and Hospitality

Duties & Responsibilities carried out from July 2007 – May 2011:

• Handling all the Hiring related work within the organizations procedures (Recruitment, …etc)

• Handling all Leaves related paper work and procedures.

• Liaises with Recruitment Agencies for requirements.

• Coordinates with respective divisional functions for recruitment processes. Conducting & Making interviews for hiring Junior Level Staff, (Collecting CV's, Screening, Filtering, and Preparation for interviews, Shortlists then Selection).

• Coordinates for interviews with the divisional function after short listing interview.

• Develops, update and maintains company personnel policy and procedures.

• Maintain records of staff appraisal performance & submits a report to Manager- Human Resources.

• Evaluates Termination and Staff Exist reasons as lessons learnt in the future.

• Prepare job offers to successful candidates and reference check

• Maintaining records for the probation period of new hires (3 or 6 months probation Period).

• Responsible and handling all the social insurance, Life & Medical insurance.

• In charge of the monthly reports that identifies and close down each month’s activities.

• Maintain time sheets for attendance for employees working on a daily rate & monthly rate.

• Handling and collecting the data required for Over Time calculations for all employees according to their departments.

• Conducting investigations with claimed employees, handling all related procedures for Employees’ per the Governmental penalty chart, Law, Company policy

& procedures.



• Anti -Money Laundering 2019.

• Risk Management in insurance operation. June 2019

• Communication Skills and Listening, September, 2018

• Management Tool Kit Journey March, 2018

• Customer service, October 2017

• FCME / product Training / Energizer product Training, November, 2016.

• SAP Implementation, November, 2016.

• Attend ISO audit and American Army inspection – 2014 (Khazan Qatar part of Mizan Group)

• SAP Implementation at Kuwait – 2014 (Mizan Group)

• Business Etiquette –2014 (Q-Tel Ooredoo Qatar – B-Business Training Centre)

• Time Management April – 2013 (Q-Tel Ooredoo Qatar – B-Business Training Centre)

• Microsoft Office (Excel ) Level One & Level Two – 2013 – B-Business Training Centre)

• Oracle & CRM system training – 2012 (Q-Tel Ooredoo Qatar – B-Business Training Centre)

• Team Building – 2009 (Egypt Factors)

• Oracle Fox system training – 2007/2008 (Intercontinental Hotel)

• High skills at Microsoft Office – 2007 ( Word, Excel & Power Point & Internet )

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