Customer Care Sales

John Paul C. Omampo

**** ****** ****** ******* ****** City

Mobile Phone #: 099********

Email Address: ********.********@*****.***

PROFESSIONAL EXPERIENCE

TELUS International Philippines Inc., TEAM LEADER – FFH CARE – 5th Floor Market Market Mall, Fort Bonifacio, Taguig City 1630– September 1, 2017 – September 21, 2020.

Administrative support professional experienced in fast-paced, performance driven environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to continuous improvement. Confident and poised in interactions with individuals at all levels. Demonstrates the ability to motivate staff to maximum productivity. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Team-building

Training and Development

Policy and Procedure Improvement

Strategic Planning

TELUS International Philippines Inc., SALES COACH – FFH CARE – 5th Floor Market Market Mall, Fort Bonifacio, Taguig City 1630– April 28, 2017 to the August 30, 2017.

Provided and communicated daily/weekly and monthly financials/performance to clients and the FFH CARE OPERATIONS

Managed and coordinated action plans for daily operations.

Implemented employee recognition program measurably improving staff morale

Provided effective feedback to the agents.

Client Relations

Provided agent performance on a weekly/monthly basis.

TELUS International Philippines Inc., MENTOR – FFH CARE – 5th Floor Market Market Mall, Fort Bonifacio, Taguig City 1630– February 11, 2016 – April 27, 2017

Leads and manages a team of CSRs in the optimal execution of call center operations.

Provided effective feedback to the agents.

Provided Floor Support to new hires and operations endorsed associate.

Acts as in house Subject Matter Experts and Product Reference.

TELUS International Philippines Inc., FRONT LINE ASSOCIATE – FFH CARE – 5th Floor Market Market Mall, Fort Bonifacio, Taguig City 1630–September 01, 2015- February 10, 2016

Acted as Front Line Customer Care associate for an in house Telus Program for mobility, internet, phone line and Internet Television.

Booked sales for the same.

STARTEK Philippines., CUSTOMER CARE ASSOCIATE- AT&T Mobility – 3rd Floor STARTEK BUILDING Fontera Drive, Pasig City – November 02, 2014- July 15, 2015.

Pioneer Sales Associate for AT&A as a senior Call Center Agent.

Technical support and customer service calls.

EDUCATION

Bachelor of Science in Accountancy– Saint Vincent De Ferrer University– Caloocan City – Graduated 2016

REFERENCES

Available upon request.

Contact this candidate