Assistant Customer Service
Resume:
Deeksha Gupta
****************@*****.***
Professional Summary
Account Handling, Client Servicing, an effective decision maker and a diligent team player with proven expertise to work accurately and quick prioritize tasks.
Looking forward to work in a company, where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Skills & Abilities
Client Account Management Client Coordination Customer Service Client Retention Resolving Problems Evaluating Customers Advisory Skills
Experience
Senior Assistant Li & Fung India Pvt Ltd- BPO Wing May 2017- till present
Promoted from Assistant to Senior Assistant in April 2019
Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.
Work completed before time to meet KPIs (Key Performance Indicator).
Worked on excel sheet prepared reports for numerous process (KPI met, productivity of individual and monthly productivity of each division) to be submitted on weekly, monthly, quarterly, half yearly and yearly based.
Prepared documents for shipment claims submissions.
Monitored the workshop work flow for [Number] employees.
Took corrective action in the case of accidents and delays to minimize extra expenses.
List of Clients
Tommy Hilfiger The William Carters Company Limited BELK Walmart
Media & Research analyst & Client servicing Span Communications – Advertising agency January 2017- April 2017
Responsible for serving as a day-to-day point of client contact. Research and prepare client presentations, report and conduct in-person client meetings.
Dealt with client issues investigating and finding answers resolving issues providing assistance or directing them to appropriate parties. 2. Utilized latest training support standards and procedures to provide high level of customer service. 3. Ensured that customers received contractual service expectations. 4. Kept operation running taking a minimum of 10 calls per hour. 5. Responsible for preparing and presenting creative work to clients for modification and approval. 6. Responsible for making tender (especially govt based clients).
Worked with the communications team to drive internal promotion of company programmes, initiatives, guiding principles and mission.
Coordinated and participated in promotional activities and trade shows.
List of Clients
Energy Efficiency Services Limited Export Promotion Services & Supporting Council GAIL.
Media research analyst & client servicing Concept Communications Ltd- research wing (BIU) February 2014 to January 2017.
Addressing client’s requirements; managing pilot projects by formulating new research reports; customizing business solutions; delegation & supervision of the research team. Analyzing client & competitor’s data for preparing media research reports like media visibility report, competition analysis, press release report.
Responding to issues such as service inquiries, problem resolution and retaining accounts.
Handling client/customer escalations and all customer relations issues
Writing reports and business correspondence.
Relaying information in a concise and clear manner.
Managing client/customer expectations.
Building client/ customer relationships and loyalty.
Quickly researching and investigating issues that concern a client/ customer.
Managing client/customer service teams, processes and policies.
Maintaining time schedule of all clients’ deliverables assigned.
Preparing daily, weekly and monthly reports for senior managers
List of Clients
Tata Consultancy Services Tata Technologies Tourism of Ireland Tourism of Trinidad and Tobago Hexaware Unilazer Sports Tata Technologies Roche India Rajasthan Government GMR Dr.Batra’s Dollar Industries Etihad Airways Glenmark Turkish Airlines Magic Bus Pilatus Aircraft Srilankan Airlines Schneider Electric India.
Trainee for data entry work and tele-calling Virtual expo & directories April 2013- January 2014
Educational Qualification
Pursued MBA
Passed B.Com (Pass) Delhi University through distance learning
Passed Higher Secondary Examination from Andhra Education Society
Computer Skills
MS- Office 2000 (Ms- Word, Excel, Power Point) Web Searching English Typing
Personal Profile
Father’s name : Mr. Kuldeep Gupta
Date of Birth : 9 August 1996
Languages Known : English & Hindi
Gender : Female
Marital Status : Single
I, hereby, declare that all the information given above is correct to the best of my knowledge.
Date:… (DEEKSHA GUPTA)
Place
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