Skills

Communication Skills *

Problem Solving *

Clients assessment and analysis 7

Motivatioal Team Player 7

Team Player 8

Team Leadership 8

Education

Bachelor Of Science in Commerce Major in Management Cabanatuan City Colleges

1999

Contact

Barangobong Poblacion, Santa Lucia, Ilocos Sur, 271*-****-*** 9794 / 077-***-****

adgjrh@r.postjobfree.com

Elmer C. Torres

Profile

Detail-oriented on sales, Customer Service with over 15 years of experience providing dedicated customer assistance. Offering strong skills in case file management scheduling and assistance with after sales proceedings. Organised with demonstrated ability to handle a high intensity workload. Experiences

Fast Global Migration

Senior Immigration Consultant

Dubai, U.A.E.

Sept. 2019 – Present

Carried out immigration assessment to ensure compliance with relevant immigration regulations.

Consistently managed client needs through meeting resulting in positive outcome of their application.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Worked closely with case manager to maintain optimum levels of communication for the effective and efficient completion of application.

Managed team of 12 consultant, overseeing the hiring, training, and professional growth of employees.

Analysed departmental documents for appropriate

distribution and filing.

Performed initial client assessment and analysis to begin research process.

AYSA Immigration

Immigration Consultant

Dubai, U.A.E.

Mar. 2019 – Sept. 2019

Offering information pertaining to immigration rules. Helping clients to obtain visa approvals, conducting surveillance of submitted documents.

Handling other related legal issues.

Oversee all the aspects involved in processing a visa and immigration service and also have to ensure that these processes run smoothly.

Interview all the clients and deal with applications personally for ensuring that all the information provided by the client is accurate.

Checking all the legal documents of the client and informing them in case of any discrepancy in any of the documents. EA Design Limitada

Event Production Manager

Nov. 2014 – May 2018

Macau, China

Monitored multiple databases to keep track of all company inventory.

Supported installer, designers and production staff in improving operations and resolving issues to deliver top- notch customer service.

Worked closely with event manager and planner to maintain optimum levels of communication for the effective and efficient completion of projects

Handled the day-to-day running of printing personnel, ensuring high levels of productivity and quality progression. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Developed new process for employee evaluation which resulted in marked performance improvements.

Standard Chartered Bank

Senior Sales Associate

Singapore

Apr. 2008 – Jun. 2013

Assisting customer over the phone banking products, from opening the account and varieties of the bank facilities Direct oversee the organization's sales policies, objectives and Initiatives

Set short-and long-term sales strategies and evaluates effectiveness of current sales program

Enhance sales staff performance, accomplishments and competence by 0 planning delivery of solutions; answering technical and procedural questions for less experience team members

Teaching improves processes and mentoring team members Achieve and exceeds goal through sales strategies, client ling, sourcing new customers and maintaining and building productive long-term relationships with existing customers Fitness First

Membership Comsultant

Singapore

Mar. 2006 – Mar. 2007

Maintain to build up confidence of my client to fulfill their goals

Performing all basic system transactions pertaining to billing and contracts

Developing and maintaining relationships with current members on a name to name basis

Notifying club mgmt. team of any member complaints of grievances and assisting in appropriate response

Determining prospect goals and motivation through a thorough needs analysis

Being responsive to member feedback and complaints and working towards timely resolution.

CBC Middle East Branch Office

Sales Manager

Dubai, U.A.E.

Jun. 2002 – Feb. 2006

Responsible on daily general sales activities inbound and outbound business of the company.

Achieve growth and hit sales targets by successfully managing the sales team.

Design and implement a strategic business plan that expands company's strong base and ensure its strong presence. Own recruiting, objectives setting, coaching and performance monitoring of sales representative.

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Identify emerging markets and markets shift while being fully aware of new products and competition status.

Utmost Electronics LLC

Sales Manager

Dubai, U.A.E.

Jan. 2000 – Apr. 2002

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making

recommendations to management.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results as needed

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