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Desktop Support Engineer

Chennai, Tamil Nadu, India
October 01, 2020

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Mobile: 875-***-****


Having 5years of experience where my dedication, meeting goals, creativity and the ability to follow through can be utilize for the better growth of the company.

Experience: 2 Aug 2018 – 23 Oct 2019

Company : Amet University

Designation: Technical Assistant

Location: Chennai


Installation and configuration of Windows based operating systems (Windows Xp, Vista,7&8,10).

Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.

Trouble shooting of all types of Hardware and software applications problems.

Configuring & troubleshooting of Desktop/Laptops for L1, L2 & L3 levels & Managing backup and recovery.

Configuring & troubleshooting of printer, scanner & LAN related issues reported by users

Installation and configuring of wireless Data Cards in users laptops.

Exposure in Active Directory user creation & deletion

Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.

Trouble shooting hardware, software & networking problems.

User group policies creation & modification.

Monitoring of virus issues through QuickHeal Endpoint Protection antivirus.

Configuring & troubleshooting D-Link switch (DGS-1024D).

Configuring & troubleshooting CCTV.

Configuring & troubleshooting Packet filtering firewalls like PaloAlto and Sonic Wall.

Experience: 08 Oct 2014 – 15 July 2018

Pay roll Company : Sai Sun Outsourcing Services Pvt Ltd


Designation : Network Support Engineer

Location : Chennai


Initial Configuration and Maintaining Layer2 Switches 2950,3960.

Configuration and Maintaining Wi-Fi device like Ruckus Z7341,R500,R10

Responsible for advanced enterprise wireless LAN administration and design, mesh networks and point to point and point to multipoint topologies.

Established and Maintained Excellent customer relationships by providing regular follow-up and support

Install LAN/WAN wireless equipments and work with NOC Team.

Troubleshoot and resolved LAN/WAN connectivity issues.

Fibre optical cable experience.

Responsibilities and Achievements:

Wi-Fi Network for Hotels:

Involved in designing,planning and implementing of Wi-Fi projects in various hotels(Green park and Savera hotel) in Chennai.

Wi-Fi Network for Forum mall:

Providing telephonic support and maintaining by checking the hotspots daily using Rad test.

Wi-Fi Network for Amet University:

Here,I’m Onsite Engineer design planning and implementing of Wi-Fi projects with 13 different location. I did Configure the 802.11 b/g access points and provided network security. Creating the coupons for all radius configured Wi-Fi hotspot and providing support if any problem in technical issues. Giving Internet and Intranet sharing the bandwidth through RF connectivity and Optical fiber.

Desktop Support:

Responsible for third-level support of all desktop, laptop, network related issues.

Participated in complete system builds, upgrades, migrations, and management.

Administered change management related to office IT upgrades and software installation.

Prepared and maintained documentation of technologies, standards and procedures.

Maintained technical knowledge in networking area; operating system configurations..

On-Call (24x7).

Provided connectivity (Wifi, LAN, Internet) troubleshooting and support for approximately 100 users..

Administered and supported local/LAN printers, copiers.

Maples Esm Technology: 06 June 2012 to 06 December2012

Mainframe system Administrator

Mainframe monitoring includes production batch job monitoring. If abnormal job termination occurs, processes will be executed based on pre-defined instructions to either restart the job or escalate the issue to the application team.

Providing Batch support for 24x 7 which involves fixing the production Abend, monitoring the batch cycle for the daily, monthly, weekly, yearly jobs and report the statistics to the client and to provide immediate fixes to the production Abend. Solving the production Abend as per the prose of the job.

Ensure the timely completion of the batch cycles as per the schedule.

If any Job abends, check the prose and take immediate actions as per instruction in the prose

Performing one time requests by using RUN & DEMAND, Cancel/Force complete/ Restarting jobs

Analyze the jobs that are running late status,Interact with the Analysts / Customers / Schedulers, etc if jobs are critical

Monitoring Ticketing Queues & Mail box frequently, Forecasting schedules & contacting Schedulers for duplicate schedules

Monitoring non CA7 jobs in SPOOL, Monitoring Consoles & Responding to the WTOR’s

Having the coordination with system engineering groups (Tape management, storage, Z/OS etc).

Supporting the IPL (Initial Program Loading) every first Sunday of the month.

Create and maintain account specific processes and procedures.

Participate in change calls, ensuring communication to the team on any upcoming changes

Coordinate different application personnel if the situation demands.

Run the jobs under different LPARS per client request. Preparing and Updating team documents

Monitoring job flow, Demanding schedules, Adhoc requests, Rerunning Mainframe jobs

Professional Development:

CCNA : Cisco ID No CSCO13347387


BE Computer Science - Madha Engineering College.

Personal Information:

Date of Birth

: 24/10/1988

Father’s name

: N.Elumalai


: Male.

Marital Status

: Married

Linguistic Ability

: English, Tamil.


: Indian.

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