Professional Human Resources Management - Certificate 2020 at CSUDH

Christopher Beltran Human Resources

******************@*******.*** · LinkedIn Profile 818-***-**** · Los Angeles, CA Dedicated, passionate, professional offering extensive experience in positions of leadership and accountability for renowned organizations within the Human Resources field. Skilled at: human resources systems, California and labor law, Los Angeles market ordinances, recruiting, employment applications, new hiring and on-boarding, talent acquisition, total rewards, activity recognition, CA pay stubs, job descriptions, operations administration, customer experience, and standards of service. Proficient at: defining objectives, charting courses of action, and motivating team members to accomplish goals. Excel at time management, organization, prioritization, and communication with internal colleagues or external customers. A leader consistently rewarded with greater levels of responsibility due to a record of success. Areas of Expertise include:

Professional Experience

HILTON CHECKERS · Los Angeles, CA · 2018 - Present FRONT OFFICE MANAGER – DEPARTMENT HEAD

Deliver quality service defining objectives, directing team members and ensuring all customer service standards are met. Oversee the Front Desk, Valet, and Guest services operations assisting customers and staff with their needs. Additionally, engage with customers, answer questions and resolve complaints in a positive manner. Key Accomplishments:

• Accountable for financial, P&L, and labor reports shared with senior stakeholders.

• Craft engaging and educational social media posts shared across Instagram, Twitter, and Facebook.

• Review guest accounts ensuring information has been properly updated and make alterations as requested.

• Verify reservations and any pertinent details at the request of guests.

• Process guest payments accurately and efficiently.

• Trained in a variety of responsibilities including: Rooms Controller, Elite Desk, PBX Agent, and Digital Check-In.

• Handle a high volume of guest check-in and check-out seamlessly.

• Issue and activate room keys, and communicate forwarding instructions to the Bell Person.

• Communicate with customers regarding hotel amenities, in-house events, area recommendations, directions, gift shop items, local attractions, check cashing, and utilizing safety boxes.

Human Resources Financial Reports Revenue & Profit Growth

Customer Relations Relationship Building Project Management

Administrative Management

Inventory Management

Staff Development

Account Management

Corporate Communication

Staff Training & Mentorship

Renovations & Improvements

Contract Negotiations

Vendor Relations

Special Requests & Events

Schedule & Calendar

Recruitment & Retention

Issue Resolution

Sales Goals & Objectives

Payment Processing

Christopher Beltran

MARRIOTT – RENAISSANCE LOS ANGELES AIRPORT HOTEL · Los Angeles, CA · 2014 - 2018 ROOMS OPERATIONS MANAGER – HOUSEKEEPING DEPARTMENT HEAD · 2017 - 2018 Offered comprehensive support in a multitude of areas ensuring operations ran smoothly for the hotel. Designated as the Manager on Duty (MOD), liaising with Engineering, Housekeeping, Food and Beverage and Loss Prevention Departments during each shift. Additionally, engaged with guests ensuring a quality experience that met Marriott standards.

Key Accomplishments:

• Determined schedules for: Front Desk, Housekeeping, PBX, Bell Stand and Gift Shop.

• Conducted interviews, hired team members, and trained staff for Front Desk, Gift Shop, and AYS.

• Generated Labor, Financial, Inventory, and Controllable (Checkbook) reports on a monthly basis.

• Received and processed survey scores, tracking performance on a weekly, monthly, and yearly basis.

• Oversaw the Housekeeping, completing the Attendance report, Punch Violations report and other documents.

• Credited with enhancing operations that consistently led to high occupancy and significant revenue generation.

• Led the “Main Room Renovation” from Oct. 2017 to May of 2018. Managed the budget, communicated with vendors, and ensured all deliverables were met toward successful completion.

• Oversaw the expansion of room inventory from 501 to 502 rooms with the expansion of a new room.

• Achieved BSA scores of 96% (2017) and 94.4% (during the renovation. Lauded by management during both terms for maintaining a clean and presentable hotel that qualified as GREEN according to Marriott standards. ASSISTANT ROOMS OPERATIONS MANAGER - HOUSEKEEPING · 2015 - 2017 Actively oversaw Public Area Cleanliness, Overnight Team, AM/PM Teams. Floor Specialist Team, and Lobby Attendant Team ensuring all colleagues were executing their respective jobs and that the hotel met the Marriott standards of excellence. Additionally, led efforts for New Hire Training, JSA, Department Training, 10 Seconds of Training Boards, and Inspections.

Key Accomplishments:

• Tracked the performance of team members, praising exceptional work and notating areas of improvement.

• Communicated with team members regarding performance in a positive manner.

• Utilized forecasts and occupancy projections to define staff schedule and determine objectives the following day.

• Increased guest satisfaction scores on the GSS.

FRONT OFFICE SUPERVISOR · 2014 - 2017

Managed operations at the front desk ensuring the highest quality customer service during the reservations, check- in, and check out process. Completed administrative duties such as account management, report generation, and database management.

Key Accomplishments:

• Oversaw the Elite Desk facilitating check-in and assisting Elite members with questions or concerns.

• Completed room blocks for ELA members when requested.

• Assessed accounts to ensure charges were accurate.

• Processed payments to reconcile guest balances.

• Handled guest issues in a professional manner and worked toward a positive resolution.

• Maintained the hotels high service standards and quality at all times. Christopher Beltran

Software & Platform Proficiencies

FSPMS · Atlas · ADP · FuseBox · OnQ · Quore · Angus · Micros · MS Office Suite · WPM: 50 Awards

Leadership Award, First Quarter 2018, Renaissance Los Angeles Airport Hotel LA Local Star, Marriott Awards of Excellence 2015, Renaissance Los Angeles Airport Hotel Employee of the Year, 2014, Renaissance Los Angeles Airport Hotel The Spirit to Serve Award 2014, Renaissance Los Angeles Airport Hotel Education & Training

B.S. International Relations

UNIVERSIDAD AUTÓNOMA DE BAJA CALIFORNIA México 2010 Certificate - Human Resources Management

CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS California 2020 MARRIOTT Education:

Foundations of Leadership

S.P.I.R.I.T. I & II

Certified New Hire Trainer

Certified Peer Review Panel

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