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Employee Relations Life Insurance

United States
September 30, 2020

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Keith L. Garner

***** ***** ***** . ***********, ******* 46060 . Tel 317-***-**** .


Professional Summary

A Detail-Oriented Professional with over 19 years experience Talent Management, Training, Employee Relations, Coaching, Conflict Resolution, Payroll Processing, Leadership Development, Process Integrity and Record Keeping. Possess strong leadership skills, extensive interaction and regular communication with senior management and other internal/external customers regarding customer service. Results-oriented Human Resources Professional with broad experience in all areas of HR, including policy development, implementation, performance management and benefits administration. Organized Professional possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.Accomplishments


Managed retail store with 160-200 Associates with above average employee approval rating. 100% compliance with employee tax credit program, focus group meetings, 95% ongoing employee training average. Established and implemented 30-40 policies and procedures for performing departmental task, and ensuring compliance of federal, state, and independent accreditation regulatory agencies. Pass initial JCAHO (Joint Commission on Accreditation of Healthcare Organizations) audit with 0 deficiencies. Developed and implemented Management Training Program for 125 -first and second line supervisors- Managers. Qualified for Manager's maximum performance bonus 2011- 2015. Lead Business Plan Presenter to President and Executive Staff.

Core Competencies


Recruitment/Staffing* Statistical Reporting* Benefits Administration* Union Grievance Resolution* Interviewing Training* Employee Coaching* Leadership Development* Performance Management* Records Maintenance* Problem Identification & Resolution* Staff Management* Conflict Resolution* Development & Implementation of Policy & Procedures* Employee Relations* Root Cause Analysis*

Professional Experience


Allstate Insurance Agency Indianapolis, IN 8/19-3/20 Call on potential clients via direct call systems leads, mailers, in-house generated leads. Provide quote and comparison information for Auto, Home and Life Insurance needs. Discuss and provide detailed information pertaining to proper insurance coverage. Bind policies for interested parties. Keith Garner Page Two

Colonial Life Insurance Indianapolis, IN 1/18-11/18 Research and develop new business opportunities by seeking out clients in the Indiana employment market provide employees with information as well presentations that effectively communicate the Colonial Life Ability to enhance employers’ benefit package. Enroll clients into Colonial Life Products. KG Appraisals, LLC, Noblesville, IN 6/15-- Current Office Manager-Self Employed Responsible for setting appointments, obtaining assessor information, prep appraisal files, solicit new clients. Coordinate all compliance activities, facilitate accounts payable/receivable.

HCR-Manor Care, Carmel, IN 11/15 - 03/16

Human Resources Director

Lead and direct all Human Resources functions for Rehab facility and Assisted living areas within building Unit. Lead operations and strategic direction with full responsibility for recruiting, staffing, hiring, terminations. Direct all employee relations activities, budget and preparation. Lead all internal employee investigations. Partner with Management Team to resolve all employee conflicts, issues, concerns. Conduct monthly compliance meetings. Coordinate Employee Awards program, monitor Employee benefits/compensation. Direct all HR administrative activities as needed.

TsTech, New Castle, IN. 10/11 - 11/15

Human Resources Coordinator

Coordinate all Human Resources activities for second shift Associates. Take lead on staffing, hiring, terminations. Responsible for gathering and disseminating monthly statistical data to be presented to President and Executive Staff. Present monthly employee objectives and upcoming events to Staff. Direct Management Training Program for all first and second line Supervisors. Supervise and audit adherence to all safety operations during shift. Direct Supervision of 1 HR Staff Team Leader, 1 HR Administrator and 1 EHS (Environmental Health & Safety) Team Leader in daily operations activities of Department. Southern Quality Home Health Care, Inc. Harvey, LA 01/10 - 10/11 Compliance Officer

Primary responsibility, monitor adherence to all accreditation policies and procedures. Direct, develop, implement, and In-service all staff. Promote strategic plan of adherence to policy and procedures. Maintain, revise and implement policy and procedures as needed in a timely manner. Conduct periodic audits to insure compliance. Keep abreast of all changes and revisions to new policies.

Keith Garner

Page Three


Lowes, Carmel, IN 04/07 - 01/10

Human Resources Manager

Responsible for anticipating talent needs and addressing them through proactive and effective recruiting, staffing, and training. Responsible for handling and interfacing with approximately 75-100 Associates daily. Proactively search for candidates to meet skill requirements and diversity objectives for store. Coach and train upper management in conducting interviews and extending offers as appropriate. Coordinate/conduct all technical training. Develop and communicate training schedule that address training needs.Track training, roll out new and revised policy and procedures

NOCA Group, Indianapolis, IN 11/05 - 08/06

Field Coordinator

Managed various aspects of rehabilitation and maintenance activities associated with buying, selling and renting of residential property. Responsible for managing all contractors and vendor activities. Responsible for receiving and assigning all repair jobs for clients. Southern Quality Home Health Care, Inc. 5/99 - 08/05 Human Resources Director

Direct all aspects of Human Resources which include recruiting, interviewing, hiring, training. Develop and implement personnel policy and procedures. Ensure compliance with federal, state and independent accreditation regulatory agencies. Lead all activities associated with benefits, compensation, Workers Compensation, continuing education. Assist marketing department with job/career fairs. Assist Administrator with annual budget. Conduct and track all In-service programs and training for staff.



Bachelor of Arts In Public Administration Kentucky State University- Frankfort, Kentucky Masters In Public Administration/Personnel Management Kentucky State University-Frankfort, Kentucky



Member - Kentucky State University Alumni Association ( Life Member) Member - Kappa Alpha Psi Fraternity, Incorporated Member - Kentucky State Foundation Technical Skills


IBM PC compatibles, PeopleSoft, MS ( Word,Office,Outlook) Excel, PowerPoint, WordPerfect, Kronos, Genesis, Thin Client, (CTA) Campbell Time & Attendance

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