Employee Relations Manager

Patrick Miller-Garcia

Ventura, CA *****

***************@*****.*** • 805-***-****

Accurate Financial Accounting Professional

A thorough and detail-oriented professional with years of experience in the accounting and financial sphere. Proven history analyzing data, providing accurate insights, cultivating strong relationships with superb communication, and delivering world-class service while increasing financial profitability

— Areas of Expertise —

Finance & Accounting Cash Applications Account Management Bank Reconciliation Credit Management

Operations Management Bookkeeping ERP Payroll Budgeting AR/AP Human Resources DSO

Staff Leadership Collections Risk Management Expense Analysis Customer Service

— Career Accomplishments —

Increased revenue and cut receivables by working productively with clients, transportation, vendors, and sales

Met quotas every month and exceeded goals set by officers of the company

R Reduced DSO by 21%

Professional Experience

Cyma Orchids

Operations and Human Resource Manager

Oxnard, CA

2019 – 2020

Effectively led day-to-day operations of the company in an administrative capacity. Managed all aspects of inbound and outbound deliveries. Accurately processed payroll and overseen accounts payable and receivable. Managed compensation and benefits program for all employees. Prepared and implemented delivery policies and procedures. Monitored delivery intervals and made appropriate adjustments. Developed and maintained business metrics and reports. Collaborated closely with Sales team and Distribution center, as a direct liaison, to ensure all company logistics were being followed to company standards.

Key Accomplishments:

Boosted productivity by recommending optimal transportation modes, routing, equipment, and frequency.

Recognized for consistently going above and beyond expectations, completing duties with accuracy.

Go-to-person for identifying and addressing high-level employee relations and escalated issues.

Location Services

Accounts Receivable Manager

Pasadena, CA

2018 – 2019

Analyzed financial statements and transactions. Effectively managed all activities related to staff invoicing, issuing credit/debit memos, establishing reserves, and AR/AP Subledger. Supervised, trained, and supported accounting staff in computer entry, and AR/AP operations. Maintained policies, procedures and controls, and streamlined billing and collection processes, and cash application functions for the company. Monitored service levels, complaints, researching, and assisted clients with requests.

Key Accomplishments:

Slashed DSO by an impressive 21%.

Improved the efficiency of the A/R section by developing short-term and long-term plans and strategies.

Maximized revenue whilst bringing down receivables by collaborating closely with clients, transportation, vendors, and sales.

Sysco

Credit Manager

Oxnard, CA

2015 – 2018

Led and directed the efficient and effective operation of the Credit Department, supervising five credit associates and pursuing late payments. Thoroughly analyzed customer’s financial status and ability to satisfy the debt. Processed credit applications, performed collections, and maintained accurate customer information. Skillfully overseen Accounts Receivable & Payable and implemented innovative credit, audit, and tax policies. Developed comprehensive UCC fillings, legal documentation, and ad hoc reports.

Key Accomplishments:

Earned recognition for growing the company and consistently maintaining DSO and loss ratios.

Proven ability to effectively negotiate with customers to secure payments and ensure accuracy of charges and chargebacks.

Boosted BPDSO and DSO metrics by preparing informative forecasts and revising procedures for efficiency.

Trained, led, and developed associates to produce winning results.

American Recovery Services, Inc.

Director of Operations

Thousand Oaks, CA

2004 – 2015

Authoritatively supervised and led numerous Center Managers, Division Managers, Lead Collectors, and Collectors. Skillfully managed financial recovery operations, collaboration with third parties, and multiple business units. Managed all aspects of human resources. Successfully resolved chargebacks, disputes, fraud, and verifications by teaming up with Merchant Services. Conducted a detailed analysis of each debtor, approved settlements and payment plans, and prepared reports. Established rapport, and built, sustainable, and productive relationships with clients. Adhered to all government regulations and accepted industry-standard practices.

Key Accomplishments:

Promoted from Lead to Unit Manager, to Director of Operations within one year for superior performance and results.

Smashed quotas month-on-month and consistently surpassed goals set by officers of the company.

Recognized for driving superior assurance standards via call monitoring, auditing, and personnel coaching.

Achieved excellent employee retention rates, leading to strong, experienced teams.

Additional experience as Assistant Brands Manager at Gap, Customer Service Associate II and Claims Adjuster II at Blue Cross of California, and as Customer Service Representative at Harbor Freight Tools

Education

Bachelor of Science, Operations Management, 2008

DeVry University, Sherman Oaks, CA

Certification

Society for Human Resource Management

ETA Payment Professional

Credit Managers Association (CMA)

Technical Proficiencies

Expert in MS Office Suite, SharePoint, AS400, QuickBooks, CUBS software applications

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