Project Coordinator/Manager

CHRISTINA MYATT

Decatur, Ga

****************@*****.***

Ph: 404-***-****

LinkedIn: https://www.linkedin.com/in/christina-myatt2/

Professional Summary

Top- performing IT Project Coordinator with over 7+ years’ experience credited with combining complex assignments and improving processes to increase proficiency in project development and execution

Highly accomplished in building relationships with stakeholders of all levels around the world

In- depth knowledge of system development life- cycle, project planning techniques and information modelling techniques

Experienced in IT technical writing, survey development and analysis, document reconciliation, forecasting and planning, and business process analysis and improvement

Experienced in technical and operational planning and strategy development and application

Proficient in handling multiple assignments and completing projects to high standards in time-critical situations

Skills

Project Management

Microsoft Office

Strategic Planning & Analysis

Team Leadership

Project Scheduling

Resource Planning

Quality Assurance

Process Improvement

Experience

IT Project Coordinator Nov 2017 Current

Delta Airlines, Atlanta, Ga

Achievements

Successfully executed 10+ in depth projects on time and within budget, providing world class customer service and fulfilling customer requirements; expertly allocated project resources and scheduled activities strategically, overcoming challenges with creative problem solving and hands-on leadership.

Integrated an extremely complex module into a project, as a result, increased project outcomes by 65%

Successfully handled over 1000+ Service Requests in 1 year within the ServiceNow platform, which included hardware requests (laptops, phones, laptop accessories, etc.) end-to end testing, setting up new hire accounts, site surveys, printer requests/installs, and additional requests assigned by the project manager.

Devised a comprehensive project documentation system, thereby, increased confidentiality of information and files related to different project modules.

Perform portfolio, program, and project management activities, coordinating project priorities across platforms and driving the project through the IT processes.

Provide administrative and coordination support to project managers through entire project lifecycle.

Ensure project deliverables are aligned with the goals and objectives requested

Identify, document and access project risks and develop mitigation strategy in collaboration with sponsors, stakeholders, and solution owners.

Received high accolades for exceptional contribution to the organization in a project coordinator role

Business Analyst Nov 2015 Sept 2017

Centers for Disease Control (CDC), Center for Global Health and Division of Global HIV and TB (CGH/DGHT) Information Technology (IT) Services e, Atlanta, Ga

Achievements

Responsible for Enterprise Performance LifeCycle (EPLC) application development documentation, application deployment documentation, weekly task hour tracking, and testing to include functional, user acceptance, and performance to verify that the client’s needs are met.

Served as a Service Desk Manager by providing access, troubleshooting SharePoint issues, managing user requests, performing analysis, and creating user training materials.

Translated stakeholder requirements into tangible deliverables, such as requirements documents, design documents, functional specifications, user cases, user stories, and workflow/process diagrams.

Created PowerPoint presentations and excel spreadsheets for business meetings and delivered monthly reports to Senior Project Managers.

Involved in an Agile Development project that successfully implemented enhancements on schedule within six months, due to high quality of EPLC project documentation presented at Governance Stage Gate Reviews.

Project Coordinator Feb 2014 Nov 2015

Canon Solutions America, Norcross, Ga

Achievements

Worked with project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.

Identified and closed communication gaps to complete project 3 weeks ahead of schedule and maximized productivity for future projects.

Coordinated and arranged for daily, weekly, monthly, and ad hoc meetings to collect and report on status of various efforts between our team and the external partners.

Ensured timely releases through diligent planning, neutering vendor relationships and partnering with the controller to develop realistic forecasts.

Served as a critical resource and liaison between subject matter experts and technologists throughout the project lifecycle.

Education

Project Management Professional (PMP) Anticipated Nov. 2020

Project Management Institute, Inc. Atlanta, Ga

Bachelor of Business Administration: Management/Marketing May 2013

Clayton State University Atlanta, Ga

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